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$72k–$92k/yr
Full-time
bachelor degree
Health Insurance, Paid Holidays, Vacation Pay, Continuous Training, Mentorship Opportunities
Posted 19d ago
Apply by Jul 22
~40 hrs/week
Responsibilities
Manage high-level warranty processes for corporate fleet accounts and act as an intermediary between the shop, customers, vendors, and manufacturers. Oversee warranty claims, technical support for aging fleets, and supervise supporting warranty administrators.
Requirements
Requires a bachelor's degree or equivalent and over 10 years of automotive warranty experience. Candidates must possess mechanical understanding of medium-duty vehicles and the ability to interpret technical diagrams and schematics.
Full job description
Overview
This position is responsible for the Fleet Warranty Customers in assigned territory. The Warranty Coordinator should be highly organized, exhibit technical proficiency and the ability to communicate well with manufactures, vendors, customers and shop personnel and process warranty claims in a timely manner. This position requires thorough knowledge of the Company’s policies and procedures. The Warranty Coordinator is an intermediary between the Shop, the customer, the vendor, and the manufacturer assuring the warranty process is fluent and the customers’ vehicle is returned to service promptly and warranty payments are received from the manufacturer timely.Who is Model 1, formerly known as Creative Bus Sales?
Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.
It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.
Our Core Values: At Model 1, we are committed to living our core values:
Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.
What You Will Gain
Competitive benefits including health insurance, paid holidays, and vacation pay
Continuous training to provide you the opportunity to develop your full potential and be a true business partner
Access to an expansive network of mentors and networking opportunities
Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service
Responsibilities
Manage high level warranty processes for all Corporate fleet accounts.• Oversee large fleet and transit orders to ensure time performance.o Tie together factory, salesmen, service and customer expectations.• Organize routine meetings with sales managers and service managers to address issues found.o Follow up to ensure issues are being addressed and resolved.• Oversee all fleet warranty functions.o Timely submittalso Warranty agingo Policy decisionso Fleet defects, communicate to all Model 1 facilitieso Manufacturer warranty registrations for customerso Warranty dates and info entered into Excede/Procede• Responsible for scheduling with the service shop all applicable warranty repairs or locating a convenientwarranty repair facility for the customer to transport vehicles.• Responsible for obtaining prior approvals for all warranty claims with various manufacturers.• Responsible for maintaining line of communication with all repair facilities, obtaining estimates for neededrepairs and providing pre-approvals to vendors.• For fleet and transit customers, deliver info packet with buses showing local service and warranty centers closeto facility.• Responsible for processing and collection of all warranty claims with various manufacturers.• Manage and resolve escalated customer concerns with Management assistance when necessary.• Keep management informed on all aspects of fleet warranty department work flow, customer, vendor andmanufacturer issues.• Commercial Technical Support – Non-Warranty Relatedo A resource for fleets as they look for technical aid and support to help keep their aging fleet operationalo Vehicle Programing if needed (Hanover etc.)• Alternative Fuels Support – Non-warranty RelatedJOB - Warranty Coordinator Page 2 of 2 Model 1 Commercial Vehicles, Inc. Confidential o Parts Supporto Technical Support• Parts Support – Non-warranty Relatedo Helping customers identify the correct partso Placing orders with the Manufacturers when possible.o Following up with parts team to ensure customers’ needs were addressed• Sublet – Non-warranty relatedo Assisting fleet customers find facilities that can perform repairs.o Assisting Sale Personnel find creative ways to meet customers non warranty expectations• Customer Service Supporto Working closely / daily with Customer care team to provide customer support• Internal Staff Production Supporto Assisting various location personnel with warranty, non-warranty, and technical support• Supervise supporting warranty administrator(s).• Evaluate performance of the supporting warranty administrator(s).• Other duties as assigned.
Qualifications
Bachelor degree or equivalent.• 10 + years’ warranty experience in the automotive industry.• Understanding of the operation of the service and parts departments and the support of the sales andinteraction with the administrative/accounting department.• Some mechanical/technical understanding of medium duty vehicles such as buses and vans.• Good understanding of the bus manufacturer’s needs and the needs of Creative Bus Sales customers.• Professional demeanor and cooperative attitude.• Highly organized.• Good writing and oral communication skills.• Some ability to read and interpret technical applications such as diagrams and schematics.• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions forwarrantable repairs.
Creative Bus Sales is now Model 1 Commercial Vehicles. Nothing about passion or our leadership has changed, and our brand represents the creativity, expertise, and vision we put to work for customers across the U.S. As the largest bus and commercial transit dealership in the U.S., Model 1 is at the forefront of solving commercial and community transportation issues with visionary thinking – including not just vehicles but also distribution, parts, service, F&I, and more. Strong partnerships with more than 20 top manufacturers, the largest in-stock vehicle inventory in the country, and a nationwide team of experts, means there’s no problem too big or too unique to solve together. Model 1 is the blueprint for creative commercial vehicle solutions. See why at model1.com.
Offices: 9225 Priority Way West Dr, Suite 300, Indianapolis, Indiana 46240, US · 2100 Washington Rd, Canonsburg, Pennsylvania 15317, US · 3615 South 28th Street, , Phoenix , AZ 85040, US · 7197 S. Tull Road, Canby, Oregon 97013, US · 57475 County Road 3, Elkhart, indiana 46517, US
School Bus SalesAlternative Fuel VehiclesBus Parts and ServiceTransportationBus Sales Electric BusesADA Vanselectric vehiclestransit busesCreative Bus Sales
How much do Customer Service & Support jobs in Indiana pay?
Based on 1171 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,871 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16871 open customer service & support positions offer remote or hybrid work (394 remote, 416 hybrid).
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