📌 Position: HVAC Service Manager 📍 Location: Franklin, IN 💼 Employment Type: Full-Time 🕒 Schedule: Monday–Friday with occasional on-call or after-hours support About Us Johnson Heating and Cooling, Inc. is a trusted …
Skills: HVAC Service Management, Team Leadership, Technical Coaching, Quality Assurance, KPI Monitoring
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Remote Opportunity - Take Back Control of Your Time
New Albany, Indiana, United States · Remote Solely
Entry level
If you’re tired of: Requesting time off Sitting in traffic Having your income capped This might be what you’ve been looking for. Seeking individuals who are ready to take control of their schedule and income by helping c…
Skills: Client Communication, Consulting, Lead Management, Sales
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Full-time
professional certificate
Competitive Salary, Performance-based Incentives, Company Vehicle, Company Phone, Company Tablet, Health Insurance
Posted 19d ago
Apply by Oct 20
~40 hrs/week
Responsibilities
Oversee daily operations of the HVAC service department, including managing and mentoring technicians to ensure high-quality service. Monitor department KPIs and resolve escalated customer concerns to maintain operational excellence.
Requirements
Requires 3+ years of residential or light commercial HVAC experience and a valid driver's license. EPA Universal Certification and previous leadership or supervisory experience are preferred.
Full job description
📌 Position: HVAC Service Manager
📍 Location: Franklin, IN 💼 Employment Type: Full-Time 🕒 Schedule: Monday–Friday with occasional on-call or after-hours support
About Us
Johnson Heating and Cooling, Inc. is a trusted leader in residential HVAC and home comfort solutions, known for delivering exceptional service, quality workmanship, and outstanding customer care. As we continue to grow, we are seeking an experienced and motivated HVAC Service Manager to lead our service department, develop our technicians, and ensure operational excellence.
Position Summary
The HVAC Service Manager is responsible for overseeing the daily operations of the HVAC service department, ensuring technicians are equipped to deliver high-quality service while meeting company performance goals. This role provides leadership, coaching, scheduling support, quality assurance, and customer service oversight while fostering a culture of accountability, teamwork, and continuous improvement.
The ideal candidate is an experienced HVAC professional with proven leadership skills, strong technical knowledge, and a passion for developing people and delivering exceptional customer experiences.
Key Responsibilities
Lead and oversee the day-to-day operations of the HVAC service department.
Manage, coach, mentor, and develop HVAC service and maintenance technicians to achieve high performance and customer satisfaction.
Conduct ride-alongs, field evaluations, safety inspections, and quality control reviews.
Recruit, onboard, and train new service technicians while supporting ongoing technical and professional development.
Partner with dispatch to optimize technician scheduling, routing, and daily workflow.
Monitor department KPIs including revenue, productivity, callbacks, maintenance agreement performance, and customer satisfaction.
Assist technicians with troubleshooting complex service calls and technical challenges.
Resolve escalated customer concerns professionally and ensure timely, satisfactory resolutions.
Ensure compliance with all company policies, OSHA safety standards, manufacturer guidelines, and local HVAC codes.
Maintain accurate documentation, service records, technician performance metrics, and reporting.
Collaborate with sales, installation, and administrative teams to ensure a seamless customer experience.
Foster a positive team culture focused on accountability, communication, and continuous improvement.
Qualifications
✔ 3+ years of residential or light commercial HVAC service experience ✔ EPA Universal Certification preferred ✔ Leadership or supervisory experience preferred ✔ Strong knowledge of HVAC systems, diagnostics, repair procedures, and industry best practices ✔ Excellent leadership, communication, coaching, and problem-solving skills ✔ Experience with field service software, mobile technology, and scheduling platforms ✔ Valid driver's license with an acceptable driving record ✔ Ability to motivate teams while maintaining high standards for quality and customer service
What We Offer
Competitive salary plus performance-based incentives
Company vehicle
Company phone and tablet
Health, dental, vision, and retirement benefits
Paid holidays and Paid Time Off (PTO)
Ongoing leadership training and professional development
Career advancement opportunities within a growing company
Supportive, team-oriented work environment focused on excellence and employee success
Creating Safety & Comfort through Honest Excellence.
Industry
Specialty Trade Contractors
Company size
11-50 employees
Founded
1968
Headquarters
Greenwood, Indiana
LinkedIn followers
85
Are you looking to advance your career with highly skilled and trained industry leaders? Do you want to work for a company that works diligently to restore the dignity of hard work? Is a company that cares for its team members as much as they do for their customers the best fit for you? Us too! Join the team at Johnson Comfort, where we are committed to you.
Why Choose Us
Competitive Pay + Bonus Structure!
Medical Insurance (80% Employer Paid!)
Short Term Disability
Take Home Truck + Gas Card (for select roles)
Paid Training & Education
PTO + Paid Holidays
IRA + Company Match
Awesome Company Events!
Initial Uniforms Provided + Boot Vouchers
Tool Loan Options
Johnson Comfort strives to provide the ultimate in comfort, safety, and service to our customers, so we make the same commitment to our team members. We want our staff to feel confident, comfortable, and well served in all aspects of their job, and we provide the environment to do it! We maintain a workplace where our team members feel supported each day with all the tools, training, and camaraderie they need to provide professional results to each and every customer. We want your integrity and hard work ethic to show in all you do, come join the best and apply today!
As a Veteran-led company, we encourage Veterans to apply. You don’t have to stop serving, we provide a great place to serve others. Continue your mission to serve with Johnson Comfort!
Established in 1968, Johnson Comfort proudly serves customers in Johnson County and the central Indiana Area. Specializing in heating, cooling & plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!
Offices: 263 N Madison Ave, Suite 2, Greenwood, Indiana 46142, US · 555 Industrial Dr, #100, Franklin, Indiana 46131, US · 825 Washington St, Suite 2E, Columbus, Indiana 47201, US
How much do Customer Service & Support jobs in Indiana pay?
Based on 1171 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,871 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16871 open customer service & support positions offer remote or hybrid work (394 remote, 416 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Indiana