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$16/hr–$25/hr
Other
Paid Vacation, 401K And Matching Contributions, Health Insurance, Dental Insurance, Vision Insurance, Short Term Disability Insurance
Posted 19d ago
Apply by Jul 22
~40 hrs/week
Responsibilities
The Service Advisor acts as the primary liaison between customers and technicians to coordinate vehicle repair needs and costs. They are responsible for creating work orders, managing scheduling, and maintaining the showroom environment.
Requirements
Candidates should have retail or guest service experience and a valid driver's license. Essential requirements include strong communication skills, basic math and computer proficiency, and the ability to work a flexible schedule.
Full job description
Overview
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle’s repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center’s scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver’s license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. – IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Boss Truck Shop, Inc. is headquartered in Grand Island, Nebraska and began as one of the state’s first truck stops in 1948, serving the growing trucking and transportation industry. From those beginnings, Boss Truck Shops has grown to 44 locations in 23 states across the country, continuing the tradition started more than 70 years ago of servicing the over-the-road trucking industry’s repair, tire and roadside assistance needs for fleets and owner/operators alike. Family owned and operated for three generations, Boss Truck Shops continues to grow as an industry leader. Learn more at www.bosstruckshops.com.
Offices: 1607 S. Locust St, Suite A, Grand Island, Nebraska 68801, US · 2783 Deadwood Ave, Rapid City, South Dakota 57709, US · 7482 Bosselman Ave, Grand Island, Nebraska 68803, US · 91 Free Henry Ford Rd, Madisonville, Kentucky 42431, US · 1944 N 9th St, Suite 102, Salina, Kansas 67401, US
How much do Customer Service & Support jobs in Indiana pay?
Based on 1171 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,871 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16871 open customer service & support positions offer remote or hybrid work (394 remote, 416 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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