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Full-time
high school, associate degree
Medical, Dental, Vision, 401K, PTO, Career Development
Posted 19d ago
~40 hrs/week
Responsibilities
The role involves preparing and organizing standard and technical training, including facilitating new hire orientation and conducting systems training. The coordinator also maintains training materials and tracks compliance for designated training programs.
Requirements
A high school diploma is required, while an associate degree is preferred, along with two years of related training experience. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Full job description
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Training Program Coordinator
PRIMARY PURPOSE OF THE ROLE: To assist with the preparation and organization of standard, specialized, and technical training in designated areas; and to respond to requests for training and technical assistance.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.
ESSENTIAL RESPONSIBILITIES MAY INCLUDE
Works with other departments to create training for client recall events to administer mostly to our call center and warehouse teams.
Facilitates new hire orientation.
Schedules online training sessions.
Conducts basic systems training.
Communicates training progress to appropriate parties.
Identifies and resolves problems and issues within training projects.
Aides in the maintenance of training web sites, materials, and supplies.
Tracks post-designation training compliance.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
QUALIFICATIONS
Education & Licensing: High school diploma or GED required. Associates Degree preferred.
Experience: Two (2) years of related training experience.
Skills & Knowledge:
Ability to teach others how to do the job, organized, personable/works well with others.
Must be able to put together training guides and documents.
Quick learner and isn’t afraid to ask questions.
Excellent oral and written communication skills.
PC literate, including Microsoft Office products.
Analytical and interpretive skills.
Organizational skills.
Interpersonal skills.
Ability to work in a team environment and independently.
Ability to meet or exceed Performance Competencies.
TAKING CARE OF YOU
Career development and promotional growth opportunities
A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Related keywords
Training CoordinationNew Hire OrientationCompliance TrackingMicrosoft OfficeTechnical TrainingCurriculum DesignCall Center TrainingWarehouse TrainingInstructional MaterialsPerformance Competencies
Sedgwick is the world’s leading risk and claims administration partner, helping clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.
Offices: 60 Fenchurch Street, London, England EC3M 4AD, GB · 5-6 Esplande Charles de Gaulle, Nanterre, FR
claims managementrisk managementworkers' compensationdisabilityabsence solutionsaffinityfirst and third party fleet programshealthcare risk managementretail and consumer care servicesintegrated services
How much do Customer Service & Support jobs in Indiana pay?
Based on 1171 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$101k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,871 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 810 of the 16871 open customer service & support positions offer remote or hybrid work (394 remote, 416 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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