Customer Service Representative This role is located in the New Paris, IN. Are you passionate about technology and committed to providing outstanding customer service? Do you enjoy working in a collaborative environment …
Skills: Customer Service, Technical Troubleshooting, Billing and Payments, Account Management, Data Entry
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Are you a motivated individual looking for a great opportunity that could change your life? Are you just getting started in your professional career and looking for an opportunity to join a thriving company? Look no furt…
Are you a motivated individual looking for a great opportunity that could change your life? Are you just getting started in your professional career and looking for an opportunity to join a thriving company? Look no furt…
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Full-time
high school
Health & Wellness Benefits, Retirement Program with Employer Match, Disability Programs, Paid Vacations, Paid Holidays, Recognition programs
Posted 16d ago
~40 hrs/week
Responsibilities
The representative handles day-to-day customer activities, including billing inquiries and basic technical troubleshooting, to ensure an exceptional customer experience. They are responsible for maintaining accurate account records and routing complex service requests to the appropriate departments.
Requirements
A high school diploma or GED is preferred, along with at least 2 years of experience in customer service, retail, or technical support. Candidates must possess strong technical aptitude for diagnosing internet and networking issues and have professional communication skills.
Full job description
Customer Service Representative
This role is located in the New Paris, IN.
Are you passionate about technology and committed to providing outstanding customer service? Do you enjoy working in a collaborative environment where you can solve problems, build relationships, and help businesses and communities stay connected? Then, we have a place for you!
New Paris Tech is a telecommunications and technology provider that's been around since 1901. The Company offers high-speed fiber internet, voice services, managed IT solutions, business communications, and cable services through its family of companies, supporting both residential and commercial customers throughout Northern Indiana. As a locally owned organization, New Paris Tech is committed to exceptional customer service, investing in its communities, embracing innovation, and building lasting relationships while maintaining the integrity and personalized service that has defined the Company for more than a century.
What We Offer:
Creative, innovative, collaborative, and flexible work environment
Challenging and progressive career development
Competitive pay programs
Comprehensive Health & Wellness Benefits
Retirement Program with Excellent Employer Match
Disability Programs
Paid Vacations and Holidays
Open communication, recognition programs, and team-building events
And much more to motivated, results-oriented individuals who want to make a real difference in their community and role
What You'll Do:
As the Customer Service Representative, you will organize, prioritize, and handle day-to-day customer activities to deliver an exceptional customer experience, resolve routine service and technical needs, and retain and grow New Paris Tech customers.
Your Accountabilities in the Role:
Greets and assists customers by phone and in person, serving as the first point of contact and providing courteous, timely support to strengthen customer satisfaction and retention.
Answers billing, payment, service-plan, and account-balance questions and processes payments accurately and securely to resolve routine customer needs.
Maintains complete and accurate customer account information, forms, agreements, and transaction records in company systems to support error-free service and billing.
Provides basic technical troubleshooting using approved scripts, procedures, knowledge-based resources, and diagnostic questions to resolve routine issues quickly and accurately.
Triages incoming support requests and creates complete trouble tickets that document the concern, trouble shooting performed, and relevant account and service information to support timely resolution.
Routes and escalates service requests to the appropriate technical, billing, operations, sales, or field-service resource in accordance with established procedures for timely resolution.
Protects confidential customer, payment, billing, and company information and follows all company policies, procedures, safety requirements, and customer-service standards to ensure best-practice standards.
Position Requirements:
Education: High school diploma or GED is preferred; an equivalent combination of education and directly related experience may be considered.
Experience: 2+ years of customer service, call center, retail, billing, office administration, technical support, or related service-focused experience is preferred.
Certifications: N/A
Functional Skills: Solid technical aptitude to diagnose routine internet, Wi-Fi, telephone, computer, or networking issues using established tools; strong organization, prioritization, time-management, multi-tasking, and attention-to-detail skills; accurate cash, check, credit-card, and data-entry skills; solid problem-solving and judgment; ability to analyze information, ask effective questions, maintain confidentiality, and work effectively in a fast-paced customer-facing environment. Able to review customer issues and patterns to suggest changes to management.
Technology Skills: Solid computer aptitude and data-entry skills; experience with or ability to learn customer relationship management, billing, ticketing/help-desk, payment-processing, and standard office applications; ability to learn NP Tech products, services, billing practices, and troubleshooting procedures.
Communication Skills: Solid written and verbal English communication and active-listening skills; ability to explain technical, service, and billing information clearly and professionally to customers, coworkers, and management.
Leadership/ Behaviors: Strong customer focus and interpersonal skills; friendly, supportive, and professional demeanor; dependable and responsive with a sense of urgency; self-motivated and able to work independently and within teams; able to influence others to close tickets effectively; maintains professionalism in difficult or high-pressure situations; positive attitude and willingness to learn.
Culture Match: Collaborative, respectful, community-focused, and service-oriented; interacts professionally with individuals inside and outside the organization; demonstrates integrity, sound judgment, accountability, and respect for confidential information.
Other Important Information:
Pay/Salary: Pay is commensurate with proven expertise.
- And, the compensation will grow as the team member grows!
Reports To: Office Manager
Core Hours: 8:00 am – 5:00 pm (schedule can be slightly flexible; will work approx. 8 hours within this timeframe)
Typical Work Week: M-F; 40 - 45 hours a week on average
Direct Reports: None
Travel: None
Related keywords
TelecommunicationsFiber InternetVoice ServicesManaged IT SolutionsBusiness CommunicationsCable ServicesCRMHelp-deskWi-FiNetworkingTroubleshootingBillingCustomer RetentionData EntryTechnical Support
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How much do Customer Service & Support jobs in Indiana pay?
Based on 1183 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,855 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 806 of the 16855 open customer service & support positions offer remote or hybrid work (396 remote, 410 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Indiana