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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, Prescription Drug Plan, Flexible Benefits Plan, 401k Retirement Savings Plan
Posted 9d ago
~40 hrs/week
Responsibilities
The Customer Care Representative manages service repair requests, coordinates with technicians, and maintains accurate records in branch software. They also oversee inventory control, process invoices, and provide administrative support to the service and parts departments.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong communication, analytical, and data entry skills. The role requires the physical ability to perform tasks such as sitting, standing, walking, and occasional lifting or reaching.
Full job description
Company Description:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
Receive service repair and maintenance requests from customers, to include Sales and Service Department staff, and enter into branch software. May assign service work to service technicians based on skill level of the technicians and a planned maintenance schedule as determined by Service Manager or Supervisor. Communicate with sales department and service technicians to relay service request information. Enter Crown-owned equipment repair information.
Collect and verify that work orders are submitted. Enter service repair information, including repair description, parts usage, labor hours, and payroll hours. Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary. Verify accuracy and generate invoices for mailing.
Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software. Work with management to develop and follow an inventory control plan, to ensure minimum accuracy requirements are met.
Monitor clockings, lunches, overtime authorization, and labor hours. Complete and upload warranty installation reports. Monitor work in process report and work order completion. Report any compliance issues to management.
Assist parts department in processing and delivering parts orders to service technicians.
Maintain and update customer and equipment information. Prepare credit requests and process once approved. Create and run service reports as requested by management. Participate in and lead continuous improvement events when possible. May provide back-up support for parts department. Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent required.
Good communication, analytic, customer care, and computer/data entry skills.
Ability to work in a team environment.
Per 8-hour shift, must be able to sit 6 hours, stand 1 hour, walk 1 hour, see, talk, and hear. Must be able to frequently keyboard and use the mouse. Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs. Must be able to occasionally work with arms outstretched and work above chest level.
Preferred Qualifications
None listed
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Crown is one of the world’s largest material handling companies. Crown’s award-winning line of lift trucks maintains a reputation for advanced product design, engineering and integrated manufacturing processes. Offering a broad range of forklifts, as well as automation and fleet management technologies, Crown seeks to provide customers with forward thinking and innovative solutions designed to improve performance and lower operating costs.
Headquartered in New Bremen, Ohio, Crown’s products are defining the future of material handling throughout the world. For more information, visit crown.com
Offices: 44 South Washington Street, New Bremen, OH 45869, US · Moosacher Straße 52, München, Deutschland 80809, DE · 85 – 87 Long St, (Cnr Long St & Cooper St), Smithfield, NSW 2164, AU
How much do Customer Service & Support jobs in Indiana pay?
Based on 1160 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Indiana right now?
There are currently 16,587 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Indiana?
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Indiana?
Yes — 782 of the 16587 open customer service & support positions offer remote or hybrid work (377 remote, 405 hybrid).
How do I apply for Customer Service & Support jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Indiana