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The Patient Access Representative performs preregistration, registration, and financial counseling tasks to ensure smooth service delivery. They collect demographic and financial data while maintaining compliance with regulatory standards and HIPAA guidelines.
The position requires a High School Diploma or GED. Candidates must be able to perform data entry and engage compassionately with patients regarding financial responsibilities.
The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.
WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Hours: Varying on clinic, 6:45am-3:15pm Monday- Friday
Training hours would be Monday- Friday, 8a-4:30p for the first week
Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
Verbally interview patient and/or family in order to obtain registration information.
Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
Identify co-payment procedures and fiscal procedures related to registration procedures.
Complete computer and telephone pre-registrations to maintain patient flow.
Required High School Diploma/GED OR
Required Professional/Vocational/Trade Training
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.
Hospitals and healthcare services in Indianapolis, Lafayette, northwest and western Indiana and south-suburban Chicago.
The Franciscan Alliance healthcare ministry began in Lafayette, Ind., in 1875. Today, Franciscan Alliance is one of the largest Catholic health care systems in the Midwest with 11 hospital campuses in Indiana, 19,000 employees and a number of nationally recognized Centers of Health Care Excellence. Hospitals include Franciscan Health Carmel; Franciscan Health Crawfordsville; Franciscan Health Crown Point; Franciscan Health Dyer; Franciscan Health Indianapolis; Franciscan Health Lafayette; Franciscan Health Michigan City; Franciscan Health Mooresville; Franciscan Health Munster; Franciscan Health Indianapolis Orthopedic Hospital and Franciscan Health Rensselaer.
Offices: 1515 Dragoon Trail, Mishawaka, Indiana 46544, US · 8111 S Emerson Ave, Indianapolis, Indiana, US · 1201 S Main St, Crown Point, Indiana 46307, US · 301 W Homer St, Michigan City, Indiana 46360, US · 1501 Hartford St, Lafayette, Indiana 47904, US
Based on 1141 listings with disclosed salaries, most customer service & support jobs in Indiana pay between $45k–$100k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 16,450 open customer service & support positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Great Clips Inc., Lowe's Companies, Inc., Meijer, among others. Browse the listings above to see every active employer.
Yes — 785 of the 16450 open customer service & support positions offer remote or hybrid work (374 remote, 411 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
