Muncie, Indiana, United States · On-site
Description As a Business Development Center Representative for Feldman All American, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and …
Skills: Verbal Communication, Written Communication, Multitasking, Microsoft Office, CRM Software
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Handle incoming customer inquiries via phone, email, and chat to schedule appointments for the sales team. Maintain accurate customer records in the database and collaborate with other departments to ensure a seamless service experience.
Candidates should possess excellent communication skills and proficiency in Microsoft Office and CRM software. Previous experience in a call center or customer service environment and knowledge of the automotive industry are preferred.
Description
As a Business Development Center Representative for Feldman All American, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.
Responsibilities:
- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
- Follow up with customers to ensure their needs are met and ensure customer satisfaction
- Update customer information in our database and maintain accurate records of customer interactions
- Collaborate with other departments to ensure seamless customer service experience
Requirements
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
- Strong attention to detail and ability to accurately document information
- Previous experience in customer service or call center environment preferred
- Automotive industry knowledge is a plus
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
-- Family-owned Chevrolet and pre-owned dealership proudly serving the South Carolina Upstate area since 1947 --
We are a family-owned Chevrolet and pre-owned dealership serving the Upstate of South Carolina. With a diverse inventory of new and pre-owned vehicles, a friendly and knowledgeable staff, and a well-equipped service facility, we are a one-stop shop for your transportation needs. Find us just off the historic downtown Laurens square.
Offices: 200 N Harper St, Laurens, SC 29360, US
-- Family-owned Chevrolet and pre-owned dealership proudly serving the South Carolina Upstate area since 1947 --
We are a family-owned Chevrolet and pre-owned dealership serving the Upstate of South Carolina. With a diverse inventory of new and pre-owned vehicles, a friendly and knowledgeable staff, and a well-equipped service facility, we are a one-stop shop for your transportation needs. Find us just off the historic downtown Laurens square.
Offices: 200 N Harper St, Laurens, SC 29360, US
