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$21/hr–$26/hr
Full-time
high school
Health Insurance, Vision Insurance, Dental Insurance, Long-term Disability Insurance, Critical Illness Insurance, Life Insurance
Posted 7d ago
~40 hrs/week
Responsibilities
The Senior MSR supervises branch operations, manages staff performance, and ensures compliance with financial regulations. They also perform member transactions, process loans, and support business development initiatives across multiple branch locations.
Requirements
Candidates must have a high school diploma and at least three years of experience in a credit union or related financial field. Strong communication, training, and problem-solving skills are essential for this role.
Full job description
Position Title: Senior MSR – Band 4
Reports To: Branch Manager
Grade Level: 7
Full Salary Range: $21.47 - $32.21
Hiring Salary Range: $21.47 - $26.83
Primary Responsibilities:
Responsible for supervising the MSR area and functions, ensuring overall smooth operation of the branch. Perform member transactions, analyze member requests to determine their financial needs, and cross-sell products and services to meet those needs. Provide support to staff in assisting with complex situations or transactions. Also responsible for assisting Branch Manager and staff in controlling delinquency. This position is a floating role that will provide coverage and support across multiple branch locations, as needed. The individual will be cross-trained to perform the responsibilities of a Member Service Representative (MSR), Assistant Branch Manager (ABM), and Branch Manager (BM).Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero Financial’s creed, vision, mission and goals.
Duties and Responsibilities:
Branch Administration
Monitor performance behaviors, coach and document behaviors of the MSR staff.
Discuss potential performance problems with the Branch Manager.
Track effective member service skills being applied by staff and reward such skills with recognition and positive feedback.
Assist the Branch Manager in achieving corporate and branch goals and objectives while maintaining branch standards.
Branch Operations
Ensure all MSRs are in balance at the close of each day. Assist in resolving discrepancies and verify that all monies are secured in line with established procedures.
Retrieval of working cash for all MSRs as needed and balancing of the cash vault at the end of each day.
Approve and authorize override transactions within range of authority.
Responsible for training MSRs, stressing the importance of utilizing strong member service skills, accuracy and cross-selling of services.
Order vault cash on an as-needed basis. Verify delivered currency under dual control.
Responsible for the opening, closing and ongoing management of the branch in accordance with established procedures in the absence of the Branch Manager or Assistant Branch Manager.
Assist with supply inventory, ensuring sufficient supplies are on hand to effectively handle daily transactions.
Handle member complaints or problems in an effective, professional manner.
Monitor and review daily and monthly reports.
Perform all duties normally performed by MSRs.
Business Development
Telemarketing and written correspondence to increase multiple account relationships and increase member satisfaction at the direction of the Branch Manager.
Generate leads for Business Development/Branch Manager as well as developing local branch marketing ideas.
Loan Administration
Along with Branch Manager, process and prepare documentation of new loans to ensure adherence to legal and credit union requirements.
Along with Branch Manager, collect on delinquent accounts and negative shares assigned to the branch.
Assist Branch Manager in establishing and enforcing controls within the branch to ensure the processing of member loan requests are within an appropriate timeframe as stated within the branch standards.
Evaluate and approve member loan requests in accordance with Alero's policies/procedures.
Establish repayment schedules, interest rates, etc.; ensure that all loans are processed in compliance with appropriate laws, regulations and credit union policies, to include perfecting liens/security interests when applicable.
Prepare and complete loan documentation upon approval.
Disburse loan proceeds as authorized and directed by appropriate loan level officers.
Notify members whose loan requests have been denied and provide required documents to applicants within established time guidelines. May assist applicants in exploring other means of meeting financial obligations.
Responsible for the audit of all loan paperwork and maintenance of weekly and monthly statistics of loan approvals and rejections.
Responsible for cross-selling debt cancellation, MRC, GAP and all other Alero products/services.
Other Responsibilities
Represents Alero Financial at community events and outreach activities to promote products/services, build relationships, enhance visibility, and support member and local engagement efforts.
This position is a floating role that will provide coverage and support across multiple branch locations, as needed. The individual will be cross-trained to perform the responsibilities of a Member Service Representative (MSR), Assistant Branch Manager (ABM), and Branch Manager (BM).
All other duties as assigned.
Qualifications:
Education
High school graduate.
Three years of experience in credit union or other related field.
Competency
Capable of training and instructing others through effective communication.
Ability to reason and resolve problems is crucial.
Benefits:
Health, Vision, Dental Insurance
Long-term Disability Insurance
Critical Illness
Life Insurance
401(k) match
Profit sharing
PTO
Flexible Spending Account
Tuition Reimbursement
Pet Insurance
Commuter Benefit
Applicable federal and multi-state regulations including, but not limited to:
Federal Credit Union Act
NCUA Regulations / Lending (12 CFR)
Truth in Lending (Reg Z) / Truth in Savings (Reg DD)
Electronic Fund Transfer Act (Reg E)
Equal Credit Opportunity Act (Reg B)
Fair Credit Reporting Act / FACTA
RESPA / HMDA
Bank Secrecy Act / USA PATRIOT Act / OFAC / AML
Expedited Funds Availability (Reg CC) / Check 21
Gramm-Leach-Bliley Act
NCUA Privacy & Security
UDAAP / E-SIGN Act
Illinois Credit Union Act
Illinois Consumer Fraud Act
Illinois Personal Information Protection Act
Illinois Identity Theft Protection Act
Illinois UCC / BIPA
State lending laws
State data privacy laws
Unclaimed property laws
State consumer protection statutes
While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Alero Financial, formerly CAFCU, is a modern credit union providing checking, savings, lending, and digital banking solutions. We combine simple tools with a people-first approach to help individuals and businesses move forward with confidence.
Federally Insured by NCUA
Equal Housing Opportunity
Offices: 2075 Big TImber Rd, Elgin, IL 60123, US · 13075 Worldgate Drive, Herndon, VA 20170, US · 107 Reuter Blvd, Towanda, PA 18848, US · 1950 Big Timber Rd, Elgin, Illinois 60123, US · 7021 W 79th St, Burbank, Illinois 60459, US
How much do Customer Service & Support jobs in Illinois pay?
Based on 3735 listings with disclosed salaries, most customer service & support jobs in Illinois pay between $50k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Illinois right now?
There are currently 26,827 open customer service & support positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Illinois?
Companies currently hiring include Domino's, Albertsons Companies, Great Clips Inc., Starbucks, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Illinois?
Yes — 1833 of the 26827 open customer service & support positions offer remote or hybrid work (690 remote, 1143 hybrid).
How do I apply for Customer Service & Support jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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