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$17/hr–$23/hr
Full-time
high school
Posted 4d ago
~40 hrs/week
Responsibilities
Manage self-pay account balances, patient billing inquiries, and supervise key account processes including accounts receivable and refunds. Lead the onboarding, training, and workload monitoring of Patient Account Representatives to ensure operational efficiency.
Requirements
Requires a high school diploma and a minimum of 3 years of medical billing and customer service experience. Proficiency with EHR systems like Epic and Microsoft Excel is preferred, along with prior lead experience.
Full job description
Description
Are you looking to make an impact at a rapidly growing company in the healthcare industry? Join SperoMD, a dynamic and physician-owned Revenue Cycle Management (RCM) organization, committed to delivering exceptional revenue cycle services to healthcare providers across the United States. Our team is made up of driven professionals who take pride in supporting clients in a wide range of medical specialties, from primary care to specialized practices.
SperoMD is seeking a detail-oriented and customer-focused Patient Account Representative to join our team. In this role, you will manage self-pay account balances, post patient payments, and serve as the primary point of contact for patient billing inquiries. You’ll work closely with internal teams—including billing and coding—to resolve account issues and ensure timely communication and resolution for our patients. This position will be on-site at our Northbrook home office.
What you will do:
Post patient payments and set up payment plans.
Contact patients with overdue accounts to arrange payment.
Generate account correspondence based on current account status.
Collaborate with coding and billing teams to resolve account issues.
Respond to internal staff messages and emails in a timely manner.
Answer incoming calls promptly in alignment with SperoMD’s call quality standards.
Follow up with patients to ensure resolution of their concerns.
Accurately document all account activity per established workflows.
Escalate complex issues to the Patient Account Coordinator as necessary.
Uphold and model SperoMD Core Values in all interactions
Requirements
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education, Knowledge, Skills & Abilities:
High school diploma or equivalent required
Experience with Epic or other electronic health record (EHR) systems preferred
Knowledge and level of comfort with Microsoft Excel preferred
Google Suite experience preferred
Strong verbal communication skills required
Experience:
Minimum of 3 years of medical billing experience preferred
3 years of related customer service experience
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Ability to sit, stand, and walk as needed
Frequent use of computer and telephone equipment
Typing and general computer work required
CORE VALUES
Trust. We are committed to integrity without compromise
Be gently honest with all your customers – coworkers, patients, physicians, management
Provide realistic expectations
Keep your word, your commitments
Protect the privacy of patients, parents and coworkers
Partnership. We work as a team toward our shared purpose
Demonstrate commitment to the partnership and its shared purpose
Collaborate with your coworkers and other customers; offer to help
Communicate information fully
Maintain a positive outlook
In conflict, work toward the goal of resolution rather than winning
Excellence. We strive to exceed expectations in everything we do
Strive to continually meet PCMH standards
Consistently go the extra mile
Take action to fix problems and to prevent repeat problems
Consistently speak and behave in a friendly, helpful manner to all customers
Compassion. We are dedicated to serving others and fostering healthy relationships.
Listen
Acknowledge and demonstrate sensitivity to the feelings and needs of others
When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can
Respect. We treat all with dignity and embrace diversity
Listen and pay attention when others are speaking
Be polite
Take action to protect another’s dignity
Demonstrate openness to another’s point of view
Why SperoMD?
Growth Opportunities: We’re a rapidly expanding company with a focus on promoting from within. You’ll have the chance to grow your skills and advance your career as we expand our services.
Variety of Specialties: With clients across a wide range of medical specialties, you’ll gain diverse experience and expertise in different areas of healthcare billing and revenue cycle management.
Supportive Environment: We’re a tight-knit team that values each member’s contributions. You’ll receive the support and training you need to succeed.
Competitive Compensation: In addition to a competitive salary, we offer comprehensive benefits, including health, dental, and vision coverage, as well as other perks designed to support your well-being.
At SperoMD, we invest in your total well-being. Our comprehensive benefits package includes:
Financial & Retirement
401(k) with profit sharing
Differential pay
Referral bonuses
Health Insurance
Medical coverage with multiple plan options
Dental
Vision
Health Accounts
Health Savings Account (HSA) with up to $500 employer match annually for eligible plans
Flexible Spending Account (FSA): Healthcare, Dependent Care, and Parking & Transportation
Voluntary Insurance
Short-Term Disability
Voluntary Life Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity
Wellness & Support
Long-Term Disability - Employer Provided
Wellness platform
Employee Assistance Program (EAP) - free, confidential support for life's challenges
Employee recognition program, company events
Time Off & Development
Paid Time Off (PTO), plus 6 paid holidays
Tuition assistance
We recognize that every employee's needs are unique - that's why we offer flexible options so you can build the coverage and resources that work best for you and your family.
Related keywords
Medical BillingEpicEHRAccounts ReceivablePatient AccountsCollectionsRefundsOverpayment ReconciliationGoogle SuiteMicrosoft ExcelHealthcare AdministrationPatient BillingOnboardingCustomer ServiceNorthbrook
We're a physician-owned full service revenue cycle management company who can help you optimize your financial health.
Industry
Hospitals and Health Care
Company size
11-50 employees
Headquarters
Northbrook, Illinois
LinkedIn followers
916
SperoMD is a physician-owned medical billing and practice management company, designed to maximize financial performance for other physician practices.
With deep practice management insight, SperoMD surpasses the industry standards for all key billing indicators and revenue cycle metrics, and partners with practice leadership to manage their complete front- to back-end billing needs and improve their revenue cycle performance.
Contact us: [email protected]; Phone: (224)-330-6311
Offices: 2375 Waterview Dr, Suite SM100, Northbrook, Illinois 60062, US
Revenue Cycle ManagementElectronic Health RecordsMedical BillingEPICMedical CodingCredentialingReportingComplianceTrainingConsulting
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