IN SUMMARY... The Patient Relations Specialist provides Revenue Cycle Management services for Azalea clients and operates under the direct supervision of the Associate Manager, RCM Support. WHAT YOU WILL DO... Responsibl…
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Full-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, Life AD&D insurance, Long-term disability insurance
Posted 8d ago
~40 hrs/week
Responsibilities
The Patient Relations Specialist manages revenue cycle services, including insurance processing, claim generation, and patient collections. They also provide customer service by explaining billing to patients while maintaining strict HIPAA compliance.
Requirements
Candidates should possess strong communication skills, attention to detail, and proficiency in computer applications. Knowledge of medical coding standards like CPT, ICD10, and HCPCS is required to ensure regulatory compliance.
Full job description
IN SUMMARY...
The Patient Relations Specialist provides Revenue Cycle Management services for Azalea clients and operates under the direct supervision of the Associate Manager, RCM Support.
WHAT YOU WILL DO...
Responsible for delivery of excellent customer service to the patients of Azalea RCM Clients.
Explains insurance processing and the revenue cycle of claims to patients to help them better understand any outstanding patient responsibility amounts due to Azalea RCM Clients
Responsible for all inbound RCM-related patient telephone coverage during regular business hours with quick turnaround time responses for voice messages left after hours
Thoroughly verifies identity of persons calling requesting information, maintaining HIPAA compliance and only giving information to those individuals with proper access
Manages patient statement processing and bad debt collections processes for assigned accounts as directed by RCM Account Coordinators.
Preparing and submitting documentation (ledgers, patient statements, medical records) on behalf of Azalea RCM Client's patients as requested from approved parties
Completes various tasks related to our Revenue Cycle Management service, including: general data entry into web-based software/applications, medical claim generation and submission, insurance and patient payment processing, report creation and analysis
Responsible for other administrative duties including not limited to: inbound/outbound mail processing, filing, answering phones, faxing, copying, scanning, etc.
Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes as well as remaining current on regulatory coding changes.
Maintains HIPAA compliance when handling patient protected health information (PHI)
Responsible for other Revenue Cycle Management-related duties, as assigned.
BACKGROUND AND SKILLS YOU WILL BRING...
Strong oral and written communication skills
Excellent computer and internet skills/instincts
Excellent customer service skills
Strong attention to detail
Self-motivated and well-organized
Interest and/or experience in healthcare administration is a plus
SUCCESS LOOKS LIKE...
Being aggressive and taking initiative; we trust you to move the needle forward
Doing the job; outcomes are just as important as strategy
Being adaptable and amenable to meet the changes of a dynamic and evolving industry
Demonstrating humility; partnership and collaboration is who we are and how we operate
Tapping into your innovative side; conventional is not always correct
HOW WE INVEST IN YOU...
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Generous employer sponsored subsidy towards employee's medical insurance premiums
Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
Azalea Health's EEO Statement
Azalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.
100% Cloud-based EHR, RCM, and Telehealth for Practices, Hospitals and Health Systems.
Industry
Software Development
Company size
51-200 employees
Founded
2008
Headquarters
Sandy Springs, Georgia
LinkedIn followers
17,272
Total funding
$89M
Azalea Health is a cloud-based EHR platform designed for smaller hospitals and healthcare practices that want integrated clinical, billing, and operational workflows without managing on-site infrastructure or dedicated IT resources. Azalea also provides full outsourced revenue cycle management (RCM) and billing services to help organizations streamline financial operations and improve reimbursement outcomes. Azalea is committed to strengthening rural hospitals and clinics, as well as smaller practices, and to supporting providers as they navigate the unique challenges of delivering care in underserved and resource-limited settings.
Offices: 6 Concourse Pkwy NE, Suite 2550, Sandy Springs, Georgia 30328, US · 107 W. Central Avenue, Valdosta, Georgia 31601, US
Revenue Cycle Management ServicesPractice ManagementPre-Certification (Prior Authorization) ServicesPatient PortalInteroperability ServicesRural HealthTelehealthAmbulatory practice EHR and managementRural health clinic EHRRural hospital EHR
How much do Customer Service & Support jobs in Georgia pay?
Based on 1750 listings with disclosed salaries, most customer service & support jobs in Georgia pay between $46k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Georgia right now?
There are currently 22,052 open customer service & support positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Georgia?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., Great Clips Inc., AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Georgia?
Yes — 1499 of the 22052 open customer service & support positions offer remote or hybrid work (790 remote, 709 hybrid).
How do I apply for Customer Service & Support jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Georgia