Customer Service & Support Jobs in Colorado (Now Hiring) — 15,986 open — Page 88

Full Salary Ranges: $18.15- $26.32 Hourly

Anticipated Hiring Ranges: $18.15- $23.05 Hourly

Why do I see two salary ranges?

The City of Greeley in compliance with Colorado state law, includes a salary range for all positions posted.  This law is intended to improve wage transparency.  The City of Greeley, in support of wage transparency, posts both the full salary range for each position (what you might anticipate your earnings could be if you work for the City of Greeley for some time), as well as the anticipated hiring range (the range within which the City anticipates making an offer).  The actual offer extended will be based on your years of relevant experience, education, certifications and potentially other factors.  

City of Greeley's Total Rewards
The City of Greeley is committed to providing a comprehensive total rewards program that supports employees in their work by encouraging excellence and investing in employee development and recognition. This philosophy is grounded in fiscal responsibility, organizational effectiveness, and employee safety and well-being, ensuring the responsible stewardship of public resources while offering meaningful and comparable rewards. This approach ensures that the city remains an attractive, inclusive, and rewarding work environment, while also effectively serving the community.  

Benefits: This position is benefits eligible. Please view our benefits guide here.

Job Summary:

The Facility Service Worker position is an essential part of the Department of Culture, Parks, and Recreation. Facility Service Workers are responsible to set up facilities (e.g., tables and chairs) for special events and/or programs as well as being a department representative for evening events and to keep the Island Grove buildings clean and well maintained before, during and after events. They are also responsible for regular cleaning and maintenance including scheduled deep cleaning, as well as performing some minor maintenance tasks consisting of basic carpentry, plumbing, painting, drywall and minor repairs to the facilities. 

Responsibilities primarily fall into two areas: custodial and setup/teardown. Specifically, the Facility Service Workers are responsible to set up facilities (e.g., tables and chairs) for special events and/or programs as well as being a department representative for evening events and to keep the Island Grove buildings clean and well maintained before, during and after events. They are also responsible for regular cleaning and maintenance including scheduled deep cleaning, as well as performing some minor maintenance tasks consisting of basic carpentry, plumbing, painting, drywall and minor repairs to the facilities. Experience, Education, and Skills include Education, Certifications, Licenses & Equip.

Experience, Knowledge, Skills:

Minimum Requirements:

• One (1) to two (2) years of customer service experience. 

• Must be 18 years of age or older.

• Possess a valid driver’s license held for a minimum of two (2) years with a good driving record.

OR 

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job,

AND 

• Possession of a valid driver’s license.

Preferred:

• Bilingual – English/Spanish.

• 2 years plus of related experience.

Knowledge, Skills, and Abilities:

• Knowledge of maintenance and minor repair as it relates to public buildings.

• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal. 

• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.

• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.

• Ability to self-start and take initiative in completing daily tasks and special projects.

• Ability to focus on activities that have the greatest impact on meeting work commitments.

• Ability to establish and maintain partnerships with a variety of internal and external constituencies.

• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.

• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.

• Knowledge of incident response and handling methodologies.

• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.

Travel:

• Category A-Standard Local Travel: This position requires occasional local travel within the County. Employees may be expected to walk or drive short distances to attend meetings, trainings, or perform work at other city buildings or partner sites.

Essential Functions:

• Oversees the cleaning of CPRD facilities. 

• Follows written and/or verbal instructions.

• Establishes and maintains effective working relationships with supervisors, co-workers and the general public.

• Handles difficult situations using tact, patience and good judgment.

• Attends safety sessions and keep informed about safety and emergency procedures.

• Performs related duties and responsibilities as assigned.

• Provides basic building upkeep and maintenance including changing light bulbs, painting, and wall patching. 

• Assists in deep cleaning projects at multiple facilities during closures.

• Provides setup and tear down for facilities events.

• Use of software to schedule facility events and needs.

• Communicate with supervisors all custodial and cleaning supply needs.

• Assists with snow removal as needed, including: hand shoveling, snow blowing, operating the Gator with plow and applying ice melt.

• Operates small equipment such as power tools, shop equipment, lifts, buffers, vacuums, extractors, power washer and auto scrubbing machines. etc., as well as larger equipment including forklifts, loader, skid steer, etc.

• Performs other duties as assigned.

Supervisory Responsibilities:

• N/A

Work Environment and Physical Requirements:

Work Environment:

• Frequent interruptions and heavy public contact.

• Required to work weekdays, nights, weekends, evenings and some holidays.

• Exposure to dust, fumes and cleaning chemicals.

• Works in varied weather conditions.

• May have some exposure to chemicals, electrical and plumbing materials.

Physical Requirements:

• Strength and stamina enough to walk, stand, stretch, bend, lift or carry up to 60lbs.

• Manual dexterity enough to complete daily work such as equipment repair, hand tools, drive and operate motor vehicles.

• Operate vacuums, buffers, floor scrubbers, extractors, and hydraulic lifts.

• Manual labor, prolonged standing and walking.

• Vision enough to perform such functions when identifying materials to complete maintenance tasks.

• Mobility enough to walk over uneven, rocky surfaces.

EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.  Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: [email protected] .

Conditions of Employment: The City of Greeley is an at-will employer.  Employees and the City may terminate employment at any time for any reason.  Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.