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$49k–$50k/yr
Full-time
bachelor degree
Health Insurance, Work-life Balance, Professional Development
Posted 10d ago
~40 hrs/week
Responsibilities
Provides primary administrative support for specialty veterinary services, managing referral cases, client communications, and medical records. Coordinates clinic logistics and assists with incident reporting investigations to ensure efficient service operations.
Requirements
Requires a bachelor's degree or equivalent professional experience, with at least two years in both the veterinary field and customer service. Must possess strong communication skills and proficiency in veterinary software and medical terminology.
Full job description
Job Description
Position Summary:
The Service Excellence Clinical Coordinator position will be assigned to specific specialty services groups within our small animal veterinary service and will act as the primary administrative support for practitioners, technicians, staff, and clients. Responsibilities include oversight and management of referral cases, client communication, record management, assisting with Incident Reporting (IR)investigations, and other administrative functions within the service.
This position is expected to work 40 hours, Monday – Friday, business hours. No overnights, weekends, or holidays are expected. We can offer some flexibility for start/stop times each day. The employee in this position is designated as essential personnel and may be required to report to work during times of campus closures for weather or other events when the decision to close campus is made by CSU Central Administration.
The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.
Full Consideration Date: August 3, 2026, 11:59pm (MT). This position will remain open until filled.
Description of the Work Unit:
At the CSU Veterinary Health System, animals and the people who care for them are at the heart of everything we do. Every decision we make reflects our commitment to those who trust us with their animals’ health. That focus inspires us to deliver expert veterinary services, support veterinary education and training, and advance groundbreaking research.
We show up every day with passion, eagerness to collaborate, and a drive to redefine what’s possible. Our deep partnership with the College of Veterinary Medicine and Biomedical Sciences amplifies our impact, enabling us to boldly innovate and share knowledge widely.
Essential Job Duties:
Manage all administrative communications for assigned service areas, including responding to clients and referring veterinarians, providing visit information, coordinating records, handling prescription refills, and facilitating financial estimates, consents, and appointment reminders.
Oversee referral case processes, including triaging emergencies, facilitating euthanasia appointments, determining urgency of scheduling needs, and managing scheduling conflicts or missing records.
Maintain and manage all voicemail and email accounts for assigned services, ensuring timely and accurate distribution of information to clinicians, students, and technical staff.
Provide client support through education, communication, grief protocol assistance, and facilitation of client, patient, and staff comfort during visits.
Assist with Incident Reporting (IR) investigations by identifying key stakeholders, gathering client information, determining investigation platforms, and coordinating service responses to oversight committees.
Collaborate in the development and refinement of service protocols and clinic logistics to ensure efficient operations across assigned specialty areas.
Work with financial services to process reductions as requested by service areas and support other administrative needs within the clinic.
Conditions of Employment:
Pre-employment Criminal Background Check (required for new hires)
Essential Services Designation - Must be willing and able to report to work as directed to perform essential and/or emergency services without delay or interruption.
The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not provide visa sponsorship for this position.
Supervision: NA
Minimum Qualifications:
Bachelor’s degree in Health Care Management and Administration OR bachelor’s degree in other discipline with 5+ years of professional experience which may include experience in human or veterinary related field providing client service including direct interaction with clients, referring doctors or veterinarians, hospital administration, clinicians, students, volunteers, and staff.
Two or more years of experience in the veterinary field.
Two or more years of experience in customer service including direct client interaction and communication de-escalation.
High level ability to retain large amounts of information for recall.
Ability to answer multiple phone calls.
Ability to communicate efficiently via various methods (phone, email, Push to Talk, Teams, text, electronic medical record).
Ability to read and understand medical terminology and relay medical information.
Exceptional verbal and written communication skills.
Advanced computer operation skills; Microsoft Office Suite and medical/veterinary software.
Ability to multi-task and work cooperatively with others.
Preferred Qualifications:
Registered Veterinary Technician.
Advanced knowledge of veterinary terminology, advanced medical procedures, a clear understanding of veterinary emergencies.
Adaptable to different computer systems.
Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
Five or more years of experience in the veterinary field.
Five or more years of experience in customer service including direct client interaction.
Ability to work within a team and manage clinic logistics without supervision.
Salary Range
$48,900 - $50,000
Required Application Documents
To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Cover Letter, Resume/CV
Employee Benefits
Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.
Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEO
Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
The Division of Information Technology, the central IT organization for Colorado State University-Ft. Collins, supports the land-grant heritage of the institution as well as the university’s missions of teaching and learning, research, and service. Our engaged team of 120 staff members and 30+ students are responsible for delivering enterprise and campus focused IT services for the Ft. Collins campus as well as services throughout the CSU-System.
Our work supports CSU’s Principles of Community and we are committed to diversity, equity, and inclusion as we help others discover and meet their potential while aiming to set the standard for IT throughout higher education.
Offices: 601 S. Howes Street, Fort Collins, CO 80523, US
How much do Customer Service & Support jobs in Colorado pay?
Based on 2401 listings with disclosed salaries, most customer service & support jobs in Colorado pay between $50k–$114k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Colorado right now?
There are currently 17,212 open customer service & support positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Colorado?
Companies currently hiring include Kroger, Domino's, Albertsons Companies, Costco Wholesale, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Colorado?
Yes — 936 of the 17212 open customer service & support positions offer remote or hybrid work (390 remote, 546 hybrid).
How do I apply for Customer Service & Support jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Colorado