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$30/hr–$34/hr
Full-time
associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, 401(k) with company matching, Paid holidays, Paid time off
Posted 21h ago
~40 hrs/week
Responsibilities
The Customer Experience Specialist manages the end-to-end order process, from initial inquiry through fulfillment, while ensuring high accuracy and responsiveness. They collaborate cross-functionally with sales, production, and logistics teams to meet customer commitments and resolve operational issues.
Requirements
Candidates must have 3-5 years of experience in customer service or order management and possess strong proficiency in Microsoft Office and ERP systems. An associate degree in a business-related field is required, with a bachelor's degree preferred.
Full job description
We’re looking for a Customer Experience Specialist who brings clarity to complexity and confidence to every customer interaction at our San Carlos California location.
At Pacific Rubber, the smallest details make the biggest difference.
A seal isn’t just a component; it’s trust, performance, and reliability. For more than 40 years,
Pacific Rubber and Packing has been the single‑source solution for engineered seals, custom elastomer and rubber gaskets, and O‑ring products serving the semiconductor, medical, automotive, solar, and consumer electronics industries. Our reputation is built on quality, precision, and long‑term customer relationships.
The Role
As a Customer Experience Specialist, you are central to how customers experience Pacific Rubber and Packing. You’ll be part of the Customer Success team, responsible for managing orders from inquiry through fulfillment while ensuring accuracy, responsiveness, and alignment with customer expectations.
This role requires strong cross‑functional collaboration with Sales, Production Planning, Logistics, and Inventory teams. You’ll use your product knowledge, operational insight, and communication skills to ensure every order is executed correctly and every customer feels supported.
What You’ll Do
Deliver exceptional customer satisfaction by accurately interpreting, reviewing, and processing customer orders
Clarify specifications, quantities, pricing, lead times, and delivery requirements
Proactively communicate with customers and internal stake holders regarding order status and changes
Ensure all order details are complete,accurate, and compliant with internal processes and deadlines
Partner with production planning,logistics, and inventory teams to meet customer commitments
Resolve issues using a professional, solutions‑oriented approach
Build long‑term customer relationships that support retention and new business
Identify opportunities to improve order management processes and the overall customer experience
Support documentation, reporting, and system updates related to customer accounts
Participate in continuous improvement initiatives
Perform other duties as assigned in support of Customer Success and operational objectives
What You Bring
Required Qualifications
Strong decision‑making skills and independent judgment
Proven success in customer service and order management
Ability to manage multiple priorities in a fast‑paced environment
Professional handling of customer challenges
Proficiencywith Microsoft Office and ERP systems
Excellent written and verbal communication skills in English
Preferred Qualifications
Solutions‑oriented mindset with strong problem‑solving ability
Experience managing high product complexity and transaction volume
Team‑focused approach with integrity and strong interpersonal skills
Experience in Semiconductor, Sustainable Energy, Biotech, or Medical Manufacturing industries
Experience & Education
3–5 years of related experience in customer service, order management, or customer success
Experience working cross‑functionally in a process‑driven environment
Associate degree in Business Administration, Accounting, Marketing, or related field (or equivalent experience)
Bachelor’s degree preferred
What We Offer
Hourly pay range: $30.00–$34.00 (based on skills, experience, and business needs)
Medical, dental, and vision insurance
401(k) with company matching
9 paid holidays plus paid time off
Work-Life Balance Employee Assistance Program (EAP)
Stable, full‑time employment in a safety‑focused, process‑driven environment
At Pacific Rubber, customer experience is engineered intentionally, thoughtfully, and together.
If you’re detail‑driven, customer‑focused, and want to work somewhere your expertise truly matters, we’d love to meet you. Apply today and help seal what matters most.
Compliance Notice This position is at‑will, meaning either you or Pacific Rubber & Packing may end employment at any time, with or without cause or notice, consistent with applicable law.
Pacific Rubber & Packing is an Equal Opportunity Employer and does not discriminate based on any protected characteristic under federal, California, or Oregon law. Applicants must be able to perform the essential functions of the role, with or without reasonable accommodation, in accordance with the ADA, FEHA, and Oregon law. Reasonable accommodations are available upon request.
Privacy Notice: We collect personal information (such as contact details, employment and education history, and other information provided during the application process) solely to evaluate candidates, conduct lawful background checks, and meet legal obligations. Information is handled in accordance with applicable privacy laws, including the CCPA/CPRA and Oregon Consumer Privacy Act.
We do not sell or share your personal information. For details on categories of data collected, purposes, retention, and your rights (including access, correction, deletion, and limiting use of sensitive data), please review our full Applicant Privacy Notice at https://pacificrubber.com/web-policies/
Pacific Rubber & Packing is a leading source of manufactured and custom-designed polymer and elastomer o-rings, seals and gaskets for a range of semiconductor, medical, automotive, solar and general industrial applications.
Our stock of more than 13 million o-rings and seals enables us to match customers' specific needs, and then deliver the appropriate seal solution, often within 24 hours.
Should the sealing solution you need not be readily available, we'll design, produce and deliver a custom seal solution to meet your specifications.
At Pacific Rubber, we're uniquely positioned to deliver top-quality seals from leading manufacturers, assist clients in the design and production of custom seals or transform manufactured o-rings, seals and gaskets for use in demanding environments.
Offices: 1160 Industrial Road, #3, San Carlos, CA 94070, US
How much do Customer Service & Support jobs in California pay?
Based on 8685 listings with disclosed salaries, most customer service & support jobs in California pay between $60k–$138k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in California right now?
There are currently 69,660 open customer service & support positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in California?
Companies currently hiring include Domino's, Costco Wholesale, Starbucks, CVS Health, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in California?
Yes — 3893 of the 69660 open customer service & support positions offer remote or hybrid work (1626 remote, 2267 hybrid).
How do I apply for Customer Service & Support jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in California