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Temporary
Posted 11d ago
~40 hrs/week
Responsibilities
The Guest Services Representative is responsible for providing exceptional customer service, managing ticket sales, and validating guest entry at events. They also assist with crowd management and ensure a safe, organized environment for all venue guests.
Requirements
The position requires the ability to operate ticketing systems and handheld scanners while maintaining a professional demeanor in high-volume environments. Candidates must be capable of performing administrative tasks and working collaboratively with security and event staff.
Full job description
Summary:
The Guest Services Representative provides exceptional customer service to guests attending events at Rawhide Event Center. This position is responsible for creating a welcoming guest experience through ticket sales, ticket scanning, guest assistance, entry management, and general event support. Representatives serve as ambassadors for Rawhide by ensuring efficient venue operations while maintaining a safe, organized, and enjoyable environment for all guests.
Responsibilities:
Guest Services & Customer Experience:
Provide friendly, professional, and courteous customer service to all guests.
Welcome guests and assist with entry and exit throughout the venue.
Answer questions regarding events, venue amenities, ticketing, directions, and general information.
Resolve guest concerns or direct them to the appropriate supervisor when necessary.
Promote positive guest experience while maintaining professionalism in high-volume environments.
Ticketing & Admissions:
Sell event tickets using computerized and/or manual ticketing systems.
Operate handheld ticket scanners to validate guest tickets at designated entry points.
Verify ticket authenticity and confirm event date, time, and admission eligibility.
Communicate ticket discrepancies, fraudulent tickets, or admission concerns to supervisory staff.
Assist with ticket inventory, record keeping, and other ticket office functions as assigned.
Event Operation:
Manage guest flow at entrances, exits, and other designated event locations.
Maintain orderly admission lines while ensuring efficient entry into the venue.
Assist with crowd management and provide directions to guests during events.
Work closely with security and event staff to promote a safe environment.
Administrative & Operational Support:
Maintain a clean, organized, and professional work area.
Perform basic administrative duties, including record keeping and inventory management.
Complete assigned event-related tasks before, during, and after events.
Assist with venue operations as directed by management.
With over 24 unique and versatile venues, Rawhide is a perfect fit for all styles of private and public events. Encompassing over 160 acres of beautiful Sonoran Desert, Rawhide offers a unique journey back in time. Whether it's for a group of 10 or 10,000, we have the perfect venue for you!
Offices: 5700 W North Loop Rd, Chandler, Arizona 85226, US
How much do Customer Service & Support jobs in Arizona pay?
Based on 1295 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $47k–$108k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,926 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1139 of the 17926 open customer service & support positions offer remote or hybrid work (502 remote, 637 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona