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Lead the ADA North America Operations team to support independent labels and artists with their release plans. Act as the primary operational point of contact for the ADA US leadership team and contribute to the development of the digital supply chain.
Requires a detail-oriented leader with strong knowledge of digital supply chains and music industry best practices. Experience with DSP Content Management Systems and ticketing tools like JIRA or ServiceNow is highly desired.
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Sr. Director, Label Operations
A little bit about our team:
Distribution Operations is the team that supports WMG’s distribution business, including ADA. We work to ensure that releases from ADA US independent labels and artists are delivered on time and in accordance with industry standards, DSP guidelines, and the creative strategy of our partners. This is a collaborative role that interfaces with internal ADA & WRMGO teams as well as external label partners and artists.
We’re a group of creative problem solvers whose goal is to support independent music and position labels and artists for success. Getting products to market is the backbone of a distribution company!
Your role:
You’ll be responsible for leading the ADA North America Operations team that supports both the ADA US and ADA Canada labels, artists and their releases. You'll have the responsibility to develop and support the team so that they can manage the demands of the labels they serve. You will also be expected to be the primary point of contact to the local ADA US leadership team in New York. This will require you to understand their objectives and strategies to ensure how your team will facilitate them. Finally you will have the opportunity to provide key strategic and practical perspective in the development of the ADA/WMG supply chain.
Here you’ll get to:
Develop and lead the ADA North America Operations team in their efforts to support ADA’s independent label and artists release plans
Provide direct operational support for a roster of labels to stay in touch with current capabilities and issues
Develop relationships with the ADA US executive team to understand their objectives and provide the necessary operational support
Contribute to the development of ADA/WMG’s digital supply chain to drive efficiency and match release volume demands including the integration of Revelator
Develop relationships across the Global Operations department to improve the efficiency across related processes
Build a strong knowledge of the downstream processes of the digital supply chain, collaborate with the digital operations team to troubleshoot errors, and continuously seek ways to improve how our teams work together
About you:
Positive, curious, ambitious, self-starter with a growth mindset
Enjoys collaborating with other teams to provide a great service o/b/o ADA
Experience leading a team
Comfortable presenting with others including the executive leadership team
Detail-oriented with a strong knowledge of digital supply chains and best practices in the music industry
Comfortable asking questions and surfacing process improvements
Enjoy problem solving and determining how various software systems work
Calm under pressure and working within tight deadlines
Passionate about independent music
We’d love it if you also had:
An interest in technology and product development
Experience with DSP Content Management Systems - Spotify for Music Providers, iTunes Connect, Mediamatch, etc.
Experience with ticketing systems such as ServiceNow and JIRA
Working knowledge of industry developments and commercial practices
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance final.pdf
Warner Music Group (WMG) brings together artists, songwriters, entrepreneurs, and technology that are moving entertainment culture across the globe. Operating in more than 70 countries through a network of affiliates and licensees, WMG’s Recorded Music division includes renowned labels such as 10K Projects, 300 Entertainment, Asylum, Atlantic, Big Beat, EastWest, Elektra, Erato, First Night, Fueled By Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Records, Warner Classics, and Warner Records Nashville. WMG’s music publishing arm, Warner Chappell Music, has a catalog of over one million copyrights spanning every musical genre, from the standards of the Great American Songbook to the biggest hits of the 21st century. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX.
Offices: 1633 Broadway, New York, New York 10019, US
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