About Rewards Network For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards …
Skills: Brand stewardship, Design systems, Team leadership, Figma, Adobe CC
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$140k–$160k/yr
Full-time
bachelor degree
Paid time off, Company holidays, Dining reimbursement, 401(k) plan, Medical insurance, Dental insurance
Posted 8h ago
~40 hrs/week
Responsibilities
The Creative Director will lead internal and external teams to develop and protect brand experiences across marketing, product, and physical spaces. They are responsible for scaling design systems, overseeing creative operations, and collaborating cross-functionally to ensure brand integrity.
Requirements
Candidates must have a bachelor's degree and at least 6 years of experience in creative or design, including 2 years in a leadership role. Proficiency in Figma, Adobe CC, and experience managing creative workflows and cross-functional stakeholders is required.
Full job description
About Rewards Network
For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs.
Our Culture
At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The In-House Creative Director is the guardian of the visual representation of our brand. You will lead an internal team of designers, and external content teams to build differentiated, consistent, sophisticated, recognizable, and engaging brand experiences across every instance where Rewards Network is present: marketing, product, service, digital and physical spaces.
The scope extends well beyond our own brand. Rewards Network powers nearly 20 white label, well established loyalty programs, giving you the opportunity to represent and bring to life some of the most recognized brands globally while ensuring each experience is distinctive, engaging, and true to the partner’s brand.
By working cross-functionally across every team, you ensure that brand identity and integrity shines consistently for our restaurant customers, our loyalty partners, our dining members, our investors, and broadly across our industry. By deeply understanding the competitive landscape, you ensure that our brand is recognized amongst our competitors by differentiated, sophisticated design that communicates thought leadership and success.
This is a hybrid position and requires in-office presence Tuesday through Thursday each week in Chicago.
What you’ll bring to the table: (Responsibilities)
Brand Stewardship: Evolve and protect the overarching visual identity, tone of voice, and design standards across all corporate assets and deliverables.
Experiential & Spatial Direction: Partner with events and field teams to translate brand pillars into physical touchpoints.
Campaign Execution: Support multi-channel marketing campaigns and offer strategies from concept to execution across Rewards Network brand and all personalized partner brands.
Product & Brand Storytelling: Create compelling visuals for different restaurant offer types across many different customer segments and partners.
Translate new product and technical features, AI innovations, and complex ecosystem value propositions into clear, emotionally resonant, and accessible creative narratives.
Design System & Brand Governance: Scale, evolve, and maintain comprehensive design systems and brand guidelines that operate effectively across every touchpoint and communication vehicle across all functions (marketing, product, sales, service).
Interactive & Digital Craft Leadership: Direct the creation of cutting-edge digital experiences, including immersive web animations and videos, sales enablement materials, product explanations / demonstrations / tutorials, customer testimonials, and leadership thought pieces.
Creative Operations & Scaling: Build and optimize agile creative workflows, determine tooling/technology needs (such as Figma, Adobe CC, and emerging AI-assisted pipelines), and efficiently allocate internal team resources or external agency partners.
Cross-Functional Collaboration: Partner closely with Marketing, Product Management, Product Marketing, Partnerships, Engineering, Field and Service teams to co-create and support go-to-market (GTM) strategies.
Content Production: Oversee production, use, and implementation of high-volume, photography, videography, and promotional campaigns for all channels.
Team Cultivation & Mentorship: Lead and inspire an internal team of designers and copywriters, fostering a high-performance culture of experimentation and craft.
Company Values: Exude Rewards Network’s company values: be open, honest and direct; put customers at the center of everything we do, set a high bar and achieve it, think and act like an owner and always with integrity, presume trust, celebrate others, and have fun.
Do you have the right mix of ingredients: (Requirements)
Ability to build and govern brand identity systems to ensure a more cohesive and thoughtful brand.
Balancing Rewards Network innovation with partner brand standards. Produces distinctive co-branded creative while staying compliant with an airline or hotel partner's brand book and approvals.
Multi-channel experience in email, paid social, display, landing pages, app UI, print and event. Performance driven creative that drives leads, sales, spend in marketplace.
Team leadership and development. critique that raises work without crushing it, career pathing, workload tri-age across 2 to 6 designers.
Expert in Figma, Adobe CC, project management software, presentation tools like PowerPoint, AI tools.
Stakeholder navigation and presentation with the ability to defend work and thought process to leadership, partner teams, and executives in the business.
Vendor and freelance management with the ability to source, scope, brief, budget, and QC for photographers, videographers, animators, and overflow capacity.
Education, Certifications and Experience:
Bachelor's degree in art, design, marketing, business, or related field.
6+ years of experience in creative, marketing, or design with at least 2 years of leadership experience.
Demonstrated experience leading a portfolio of multiple concurrent, related programs from inception to launch.
Experience working with creative tools, systems and technologies.
Experience presenting program-level status to executives and senior-leaders.
What you’ll love about us:
Comprehensive benefits package, which includes:
This is a full-time, exempt position and the base compensation for this opening in Chicago is expected to be $140,000-$160,000 annualized, depending on level, candidate experience, skills, and other factors. This position will be eligible for an annual bonus program with a 15% bonus target for total at target of $161,000-$195,500.
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations
Catered lunches provided on Tuesday's in our Chicago office
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Fintech helping restaurants thrive through loyalty programs, data insights, and flexible funding | Connecting 25M diners
Industry
Financial Services
Company size
201-500 employees
Founded
1984
Headquarters
Chicago, Illinois
LinkedIn followers
36,598
Rewards Network® is a Chicago-based fintech company founded in 1984 that helps restaurants thrive through data-driven marketing, loyalty programs, and flexible funding solutions. For over 40 years, Rewards Network has worked with restaurants nationwide to help drive measurable revenue and long-term customer loyalty.
Rewards Network connects more than 20,000 restaurants to a network of 25 million dining members through partnerships with leading loyalty brands across travel, fintech, and consumer platforms. These include major programs that diners already use, allowing Rewards Network to position restaurants directly within customers’ everyday spending habits.
At the core of Rewards Network is its pay-for-performance model, which ensures restaurants only pay when diners spend. This approach eliminates wasted marketing spend and ties every dollar directly to real customer visits and revenue generation.
Rewards Network also equips restaurant operators with advanced analytics, actionable insights, and detailed reporting tools. These tools allow restaurants to better understand customer behavior, track repeat visits, evaluate performance, and make smarter operational and marketing decisions.
In addition, Rewards Network provides flexible funding solutions tied to future revenue, enabling restaurants to access capital without traditional loan structures. This helps operators manage cash flow, invest in growth, and adapt to seasonal business needs.
With over 400 employees, Rewards Network continues to innovate while staying true to its mission: when local restaurants thrive, communities thrive. Rewards Network has earned industry recognition, including being named one of Chicago’s Best Places to Work in 2026.
Offices: 525 W Monroe St, Ste. 600, Chicago, Illinois 60661, US
How much do Creative & Media jobs in Chicago, IL pay?
Based on 897 listings with disclosed salaries, most creative & media jobs in Chicago, IL pay between $55k–$141k per year. Individual offers vary with seniority, company size, and specialization.
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