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Full-time
high school, associate degree, bachelor degree
Health insurance, Dental insurance, Vision insurance, Retirement savings plan, Company match, Professional development
Posted 4d ago
Apply by Dec 7
~40 hrs/week
Responsibilities
The Commercial Service Operations Manager oversees office-side administration, workflow, and financial performance, including WIP management and KPI reporting. They also lead the service coordination team and partner with field management to ensure operational efficiency and customer satisfaction.
Requirements
Candidates must have 3 to 7 years of relevant experience in service or business operations and proficiency in Microsoft Office and ERP systems. A high school diploma is required, while an associate or bachelor's degree in a related field is preferred.
Full job description
Responsibilities:
Own the office side of Commercial Service operations — administration, workflow, systems, and process discipline — while the Field Service Manager owns technicians, field execution, and fleet.
Own Commercial Service financial performance and reporting, including revenue, profitability, labor performance, WIP, backlog, unbilled cost, and budget results.
Run the WIP process: review it regularly, drive aging down, and ensure work in progress is billed accurately and on time.
Build, maintain, and publish the KPIs and analytics used to run the business, turning the data into recommendations and action rather than reports alone.
Ensure quotes are produced, priced, sent, followed up on, and closed within expected timeframes.
Drive down unbilled cost and improve billing accuracy, cycle time, and cash conversion.
Own job setup, tracking, and closeout from a process standpoint so every job has clear scope, budget, and financial visibility from open to close.
Lead, coach, and develop the service coordination team, setting clear expectations, providing feedback and accountability, and supporting their development.
Ensure customers are taken care of from the office side — responsiveness, communication, documentation, invoicing accuracy, and resolution of billing or service concerns.
Partner with the Field Service Manager on staffing, scheduling, capacity planning, and workload balancing, bringing the data and analysis behind those decisions.
Own Commercial Service processes at a strategic level: identify gaps, design improvements, document standards, and drive adoption across the team.
Ensure Service Technicians and Office Coordinators are trained on and consistently using company's business systems and processes.
Support annual budgeting, forecasting, and operating priorities.
Partner effectively with field teams, sales, accounting, project teams, Safety, HR, and other internal partners.
Model company's Core Values and reinforce them through leadership decisions, coaching, recognition, and accountability.
Required qualifications:
High school diploma or General Education Degree (GED) required
Associate or bachelor’s degree in business, accounting, finance, construction management, or a related field preferred
3 to 7 years of relevant service operations, business operations, or financial/analytical experience required
7 to 10 years of relevant experience preferred
Microsoft Office Suite experience required; advanced Excel skills strongly preferred
Service management or ERP system experience required (job costing, WIP, billing, dispatch)
Strong analytical skills with the ability to build, interpret, and act on KPIs and financial reporting
Demonstrated experience owning and improving business processes
Leadership, team development, and recruiting experience preferred
Working knowledge of commercial HVAC/R service operations preferred
Strong written and verbal communication skills
Carry a valid driver license and have dependable transportation required
Ability to visit jobsites occasionally and lift up to 25 pounds
What We Offer:
Competitive salary.
Comprehensive benefits package, including health, dental, and vision insurance. - Health Insurance starting at 99 cents per week
Retirement savings plan with company match.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team!
Core Values
Grit: You Follow Through When Work is Hard
Lead From Your Seat: You think like an owner
Uber Customer Centric: You drive a "wow" experience
Endeavor to be Great: You strive to be the best version of yourself
frēijē is an Equal Opportunity Employer and participates in E-Verify.
Related keywords
Commercial Service OperationsFinancial PerformanceWIPKPIsAnalyticsBillingJob CostingDispatchHVAC/RBusiness SystemsProcess ImprovementBudgetingForecastingLeadershipTeam DevelopmentCapacity Planning
frēijē provides infrastructure services that include Commercial Refrigeration, Mechanical, Plumbing, and Electrical.
Industry
Construction
Company size
201-500 employees
Founded
1959
Headquarters
Fishers, IN
LinkedIn followers
1,931
frēijē Engineered Solutions Company is a national specialty engineering, service and installation services firm providing value added infrastructure services to clients requiring the highest level of guaranteed system quality, performance, and reliability.
We provide infrastructure services that include Industrial and Commercial Refrigeration, Mechanical, Plumbing, Electrical, Security, and Insulated Panels. frēijē has been providing these services across many market sectors for over 50 years. We strive to build relationships that last. Our reputation is unequaled in the industries we serve. If you hire us, our goal is to out-think and out-work your expectations.
Offices: 11800 Exit 5 Pkwy, Fishers, IN 46037, US · 2802 Congressional Parkway, Suite A, Fort Wayne, IN 46808, US
Refrigeration EngineeringElectrical EngineeringMechanical EngineeringLow Voltage Systems EngineeringLEED ConsultationEpact & Engery AnalysisAmmonia Refrigerationand Refrigeration ServiceInformation TechnologyReal Estate
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