Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
Entry level
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE Job Duties Collects and transports the Slot …
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Wilkes-Barre, Pennsylvania, United States · On-site
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Nursing Assistant - Evenings/Nights - Intensive Care Unit - No CNA Required
Wilkes-Barre, Pennsylvania, United States · On-site
Mid level$949K raised
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Nursing Assistant - Evenings/Nights - Advanced Acute Care Orthopedic Trauma Unit - No CNA Required
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
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Nursing Assistant - Days/Evenings - Intensive Care Unit - No CNA Required
Wilkes-Barre, Pennsylvania, United States · On-site
Entry level$949K raised
Location: Geisinger Wyoming Valley (GWV) Shift: Days (United States of America) Scheduled Weekly Hours: 36 Worker Type: Regular Exemption Status: No Job Summary: Who we are looking for The ideal candidate for this positi…
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Full-time
bachelor degree
Health Insurance, Dental Insurance, Vision Insurance, Pre-tax Savings Plans, Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA)
Posted 73d ago
~40 hrs/week
Responsibilities
Leads patient experience improvement initiatives in inpatient settings by monitoring satisfaction ratings and developing action plans. Coaches clinical and non-clinical staff while providing training and regular progress reports to leadership.
Requirements
Requires a Bachelor's degree and at least 5 years of experience in customer service and managing people, processes, or projects. A healthcare-related degree is preferred.
Full job description
Location:
Geisinger South Wilkes-Barre (GSWB)
Shift:
Days (United States of America)
Scheduled Weekly Hours:
40
Worker Type:
Regular
Exemption Status:
Yes
Job Summary:
Provides unique patient experience and service excellence subject matter expertise and leadership to drive change.
Job Duties:
Leads key Patient Experience improvement initiatives primarily in the inpatient setting.
Monitors patient satisfaction ratings and collaborates in determining benchmark and target performance goals.
Identifies opportunities for improvement in patient satisfaction and experience.
Develops recommended action plans for improvement.
Coordinates and supports stakeholders and clients in execution of action plans to improve patient experience.
Monitors the process and outcomes related to improving patient experience, identifies challenges and barriers, and coordinates resolutions to overcome barriers in collaboration with key team members and stakeholders to ensure success.
Provides training curriculum and content development, and logistical facilitation, and delivery support.
Coaches and mentors individuals, providers, nurses and non-clinicians who have patient contact, to improve their ability to achieve higher levels of patient satisfaction.
Solicits and provides key inputs in support of communication and awards and recognition programs Provides regular communication to leadership on improvement process measures and project timelines and progress.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details:
Benefits of working at Geisinger:
Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Education:
Bachelor's Degree- (Required), Bachelor's Degree-Healthcare Related Degree (Preferred)
Experience:
Minimum of 5 years-Managing people, processes, or projects (Required), Minimum of 5 years-Customer Service (Required)
Certification(s) and License(s):
Skills:
Office Administration
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.
We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates $10 billion in annual revenues across 126 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 5,000 medical professionals annually and conducts more than 1,400 clinical research studies.
With 26,000 employees, including 1,700 employed physicians, Geisinger is among Pennsylvania’s largest employers with an estimated economic impact of $15 billion to the state’s economy. On March 31, 2024, Geisinger became the first member of Risant Health, a new nonprofit charitable organization created to expand and accelerate value-based care across the country.
For more information, visit geisinger.org/careers or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Offices: 100 North Academy Avenue, Danville, Pa. 17822, US
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How many Administrative jobs are open in Wilkes-Barre, PA right now?
There are currently 173 open administrative positions in Wilkes-Barre, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Wilkes-Barre, PA?
Companies currently hiring include Geisinger, Commonwealth Health, Mohegan Sun, Wilkes University Athletics, The Wright Center for Community Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Wilkes-Barre, PA?
Yes — 16 of the 173 open administrative positions offer remote or hybrid work (3 remote, 13 hybrid).
How do I apply for Administrative jobs in Wilkes-Barre, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.