Customer Service Representative (Sr Loan Consultant)
Virginia Beach, Virginia, United States · On-site
Senior$400M raised
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Full-time
high school, associate degree, bachelor degree
Medical, Dental, Vision, Paid time off, Paid holidays, 401(k)
Posted 22d ago
~40 hrs/week
Responsibilities
The Sr. Loan Consultant supports the Branch Manager by overseeing daily branch operations and ensuring staff meet goals for profitability, lending, and customer service. Responsibilities include making loan decisions, managing staff performance, and driving business development within the community.
Requirements
Candidates must have a High School Diploma or GED and at least 5 years of experience in consumer finance or a related field. Proficiency in industry lending software and Microsoft Office applications is required, with a degree and bilingual skills considered preferred qualifications.
Full job description
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”
Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.
GENERAL SUMMARY
The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.
MAJOR DUTIES/RESPONSIBILITIES
Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.
Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.
Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.
Assist customers with the implementation of solutions and monitor overall customer satisfaction.
Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.
Ensure a high quality of customer service.
All other duties as assigned.
BASIC REQUIREMENTS
High School Diploma or GED from accredited institution
5 plus years consumer finance or related experience
Ability to work with minimum supervision
Excellent communication skills
Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications
PREFERRED/DESIRED QUALIFICATIONS
Associates or Bachelor’s Degree
Bilingual, Spanish/English
COMPENSATION
The salary range for this position is $24/hr - $26/hr based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate.
This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.
WORK ENVIRONMENT
Office Environment
If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!
We provide personalized loan solutions to fit your needs.
Industry
Financial Services
Company size
1,001-5,000 employees
Founded
1996
Headquarters
Lawrenceville, GA
LinkedIn followers
9,250
Total funding
$400M
Lendmark Financial Services is a consumer finance company that provides personal loans, auto loans, and retail sales financing. Lendmark has nearly 550 community-based branch locations in 23 states and can help meet your financial needs for planned and unplanned life events.
As an Employer of Choice, we can offer you a unique and thriving culture with a career path for your personal and professional growth. Check out our career opportunities to be a part of our growing Lendmark team!
Offices: 1735 North Brown Road, Suite 300, Lawrenceville, GA 30043, US
Personal LoansAuto LoansDebt ConsolidationSeasonal LoansVacation LoansBack To School LoansFinanceand home improvementFinancial Services
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There are currently 644 open administrative positions in Virginia Beach, VA listed on Clera. New openings are added daily as companies post roles.
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