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The Team Lead assists the General Manager in overseeing daily hotel operations to ensure high performance, guest satisfaction, and profitability. Responsibilities include supervising hourly associates, managing inventory, resolving guest issues, and supporting sales initiatives.
Requirements
Candidates must have prior hotel experience and a high school diploma or GED. Strong communication skills and the ability to supervise a team of 8 to 15 associates are required.
Full job description
POSITION PURPOSE AND SUMMARY
The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
MAJOR / KEY JOB DUTIES
Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.
Assists GM in training associates on brand standards and job performance expectations.
Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
Assists the GM in monitoring in-house guest balances and issuance of refund checks.
Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.
Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed.
Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness.
Instills 100% guest satisfaction objective to hourly associates.
OTHER DUTIES
Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities.
Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel.
Inspects guest rooms.
Assists with active review and monitoring of social media websites to ensure timely and appropriate responses.
Assists with database checks, quick hit meetings and guest ready / visual inspections as needed.
BENEFITS
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary Benefits
Short-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Progam offering discounts to major companies
Compensation
Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Qualifications
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
Operate the property management system technology.
Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals.
Apply common sense understanding to carry out detailed written or oral instructions.
Oversee/supervise daily activities of 8 to 15 hourly associates.
Organize multiple priorities to ensure that daily operations are performed at peak efficiency.
ENVIRONMENTAL JOB REQUIREMENTS
Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds.
Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
Occasionally lift and/or move up to 25 pounds.
Frequently works in outside weather conditions (depending on hotel).
Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
The work environment will typically be at moderate to loud noise levels.
Associate may be asked to travel to help and/or cover additional locations within a reasonable geography.
MINIMUM QUALIFICATIONS
Prior hotel experience is required.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
Previous supervisory experience is desired.
Related keywords
Hotel OperationsTeam LeadGeneral ManagerGuest SatisfactionProperty Management SystemEBITDAInventory ManagementSalesOccupancyQuality SOARSafety ProceduresSecurity ProceduresStaff SupervisionHospitalityBudgetingCustomer Service
Your go-to extended stay hotel, where genuine care is always there.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1995
Headquarters
Charlotte, North Carolina
LinkedIn followers
25,352
Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 700 hotels. Its extended stay brand family includes Extended Stay America Premier Suites, Suites and Select Suites. Extended Stay America offers guests an extended stay experience based on what extended stay travelers value most, like having kitchens in every room and free wi-fi. At Extended Stay America, genuine care is always there.
The Official Hotel Partner of the American Cancer Society.
Offices: 13024 Ballantyne Corporate Place, Suite 1000, Charlotte, North Carolina 28277, US
short term staysbusiness traveland family travelHospitalityHotelHousekeeping ServiceReal EstateTravel
How many Administrative jobs are open in Torrance, CA right now?
There are currently 315 open administrative positions in Torrance, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Torrance, CA?
Companies currently hiring include Torrance Memorial, Sares Regis Group, Aiken Regional Medical Centers, PROVIDENCE MEDICAL INSTITUTE, DSV - Global Transport and Logistics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Torrance, CA?
Yes — 23 of the 315 open administrative positions offer remote or hybrid work (5 remote, 18 hybrid).
How do I apply for Administrative jobs in Torrance, CA?
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