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$18/hr–$32/hr
Full-time
high school, associate degree, bachelor degree
Paid Time Off, Paid Holidays, Medical Plan, Health Spending Account, Health Saving Account, Dental Insurance
Posted 3h ago
~40 hrs/week
Responsibilities
Conduct high-volume member outreach to identify and resolve barriers to medication adherence and close pharmacy-related care gaps. Collaborate with providers, pharmacies, and clinical teams to ensure accurate documentation and improved health outcomes.
Requirements
Requires a High School Diploma/GED and an active Pharmacy Technician License in California. Candidates must have at least 2 years of pharmacy-related experience and 2 years of experience in high-volume outbound outreach.
Full job description
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together.
The Pharmacy Care Technician supports the organization’s quality and population health initiatives focused on medication-related performance measures, including Medicare Part D Star measures (e.g., medication adherence for diabetes, hypertension, and statin therapy). This role conducts high-volume member outreach, identifies and helps resolve barriers to medication adherence, and collaborates with internal teams, providers, pharmacies, and contracted health plans to close care gaps. The Pharmacy Care Technician plays a key role in executing medication adherence strategies, supporting chronic condition management efforts, and ensuring accurate documentation of outreach and outcomes.
Schedule: This position is full-time, Monday – Friday (business hours of 8:00am – 5:00pm)
Location: 19191 S. Vermont Ave, Suite 300, Torrance, CA 90502
Primary Responsibilities:
Conduct high-volume outbound calls to members to identify and address barriers to medication adherence, statin use, and other pharmacy-related quality care gaps.
Perform structured outreach to members, pharmacies, and providers to support resolution of medication access issues, refill gaps, and adherence barriers.
Process medication refill requests per protocol, escalate non-protocol requests, coordinate prior authorizations, and resolve refill-related issues.
Provide basic medication education to reinforce adherence, clarify regimens, and support long-term medication use, within technician scope.
Utilize payor data platforms, adherence tools, and internal reports to prioritize and execute targeted outreach efforts.
Document all outreach activities, interventions, and outcomes accurately and timely in EMRs and other performance tracking systems.
Assist in tracking, monitoring, and reporting medication-related quality metrics and outreach productivity.
Collaborate with clinical pharmacists, providers, pharmacies, and care teams to address adherence barriers and close care gaps.
Support coordination with contracted health plans on medication adherence initiatives, including data file validation and outreach campaigns.
Identify and escalate potential medication discrepancies or clinical concerns to the pharmacist for review.
Participate in team meetings, performance reviews, and process improvement initiatives to enhance program outcomes.
Performs additional duties as assigned.
What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
Active and unrestricted Pharmacy Technician License in the state of CA
2+ years of pharmacy-related experience (including prescription processing and data entry, ability to match brand and generic drug names, and understand medication indications with strong knowledge of medical and pharmacy terminology)
2+ years of experience conducting outbound calls or high-volume outreach setting
Preferred Qualifications:
Associate’s or Bachelor’s degree
Bilingual in Spanish
Proficiency with Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
Experience in Population Health, managed care, Medicare Advantage, medication adherence, or Pharmacy Benefit Management (PBM) environments
Familiarity with healthcare-related platforms (e.g., payor-specific systems, Epic EMR, Cozeva, or similar tools)
Ability to recognize and escalate potential medication discrepancies and contraindications
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED
Related keywords
Pharmacy Care TechnicianMedicare Part DStar MeasuresPopulation HealthMedication AdherencePBMEpic EMRCozevaManaged CareMedicare AdvantagePharmacy Technician LicenseCare GapsStatin TherapyHypertensionDiabetesHealth Optimization
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes and experiences.
Optum delivers care aided by technology and data, empowering people, partners and providers with the guidance and tools they need to achieve better health. UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high-quality care.
We work with governments, employers, partners and providers to care for 147 million people and share a vision of a value-based system of care that provides compassionate and equitable care.
At UnitedHealth Group, our mission calls us, our values guide us and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.
Click below to search careers or join our social communities:
• Search & apply for careers at careers.unitedhealthgroup.com/
• Follow us on Twitter at twitter.com/UnitedHealthGrp
• Follow and like us on Facebook at facebook.com/unitedhealthgroup
• Follow us on Instagram at instagram.com/unitedhealthgroup
More about UnitedHealth Group can be found at unitedhealthgroup.com/
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How many Healthcare jobs are open in Torrance, CA right now?
There are currently 379 open healthcare positions in Torrance, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Torrance, CA?
Companies currently hiring include Torrance Memorial, PROVIDENCE MEDICAL INSTITUTE, Aiken Regional Medical Centers, Healthcare Services Group, Inc, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Torrance, CA?
Yes — 32 of the 379 open healthcare positions offer remote or hybrid work (4 remote, 28 hybrid).
How do I apply for Healthcare jobs in Torrance, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.