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Work From Home - Client Services Representative
Stamford, Connecticut, United States · Remote Solely
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Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your persona…
Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your persona…
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Full-time
high school, professional certificate
Posted 1d ago
Apply by Jun 26
~40 hrs/week
Responsibilities
Responsible for assisting providers with patient care, including rooming patients, taking vital signs, and performing clinical procedures. Additionally, manages administrative tasks such as appointment scheduling, chart management in EPIC, and maintaining a sterile environment.
Requirements
Requires a high school diploma and completion of an accredited medical assistant, phlebotomy, or similar clinical certification program. Minimum of one year of relevant experience is required, though new graduates from accredited MA programs are considered.
Full job description
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Responsible for assisting physicians/providers with patient care, rooming patients, and performing clerical, environmental, and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the practice services. Conveys a positive image of the practice.
EEO/AA/Disability/Veteran
Responsibilities
1. Performs patient care responsibilities as assigned. 1.1. Identifies self to patient/family and explains to patient/family the roles of each member of the care delivery team. 1.2. Accompanies patients to the exam/procedure room. 1.3. Prepares patients for visit. Typically includes vital signs, height, weight, blood pressure, EKG, specimen collection (where applicable), phlebotomy (where applicable), INR (where applicable), pulse oximetry, spirometry, etc. Documents medical and surgical history, family history, social history, problem list, and medications in EPIC. 1.4. Performs screening per physician/provider guidelines. 1.5. Assists physicians/providers with various procedures. 1.6. Obtain pre-authorizations when necessary. 1.7. Convey instructions to patients/family members/caregivers. 1.8. Provides appropriate resource materials and referrals to patient/family as instructed by physician/provider. 1.9. Maintains patient records effectively. 1.10. Efficiently manages and routinely checks the EPIC in-basket. 1.11. Answers and returns calls promptly and provides pertinent information.
2. Performs administrative responsibilities as assigned. 2.1. Sends/receives patient medical records and abstracts new patient records into EPIC. 2.2. Obtains lab/radiology reports, hospital notes, and referral information as requested. 2.3. Completes forms/requisitions as needed. 2.4. Cross-trained on front desk duties, including but not limited to greeting patients/visitors, answering calls, scheduling appointments, and maintaining/scanning patient medical records.
3. Performs environmental responsibilities as assigned. 3.1. Sets up instruments and equipment according to department protocol. 3.2. Applies principles of infection control. 3.3. Cleans exam/procedures rooms, instruments, and equipment between patient visits to maintain infection control following established department policy. 3.4. Cleans the sterilizer (when applicable) according to the scheduled maintenance program and maintains appropriate documentation. 3.5. Orders, sorts, and stores supplies following established department policy.
4. Performs other related organizational duties as assigned. 4.1. Maintains patient autonomy, confidentiality, and dignity. 4.2. Ensures providers submit timely and accurate billing. 4.3. Maintains knowledge of practice policy, HIPAA, current coding, OSHA regulations and CLIA regulations (where applicable). 4.4. Provides prompt attention to urgent and non-urgent patient issues as evidenced by observation and feedback from staff. 4.5. Quickly shares problems related to patients and/or staff with the supervisor. 4.6. Work with the Care Coordinator for Patient Centered Medical Home initiatives. 4.7. Attend and actively participate in staff meetings. 4.8. Collaborate in the development and delivery of programs and activities for individuals, families and population groups that promote health and prevent disease. 4.9. Collaborates in the development of and contributes to individual team and department quality improvement and evaluation activities. 4.10. Advocate on behalf of vulnerable individuals and populations. 4.11. Contribute to a work environment that fosters ongoing educational experiences for self, colleagues, healthcare professionals and members of the community. 4.12. Collaborate in developing a work environment where continuous quality improvements in practice are pursued. 4.13. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities. 4.14. Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys, and other means) and participate in interventions which address articulated needs.
5. May assist and/or perform chaperone duties for patient medical procedures as needed.
6. May perform other duties as required.
Qualifications
EDUCATION
High School diploma or equivalent required. Must meet one of the following requirements: graduation from an accredited medical assistant (MA) certificate program or Phlebotomy program, certification as a certified nursing assistant (CNA), emergency medical technician (EMT), or paramedic. Employees who join YNHHS through a merger or acquisition may satisfy educational requirements by demonstrating the appropriate combination of education, relevant experience, and current competencies.
EXPERIENCE
Minimum of one (1) year of experience as a medical assistant (MA), certified nursing assistant (CNA), emergency medical technician (EMT), ambulatory care associate (ACA), patient care associate/technician (PCA/PCT), paramedic, or phlebotomist required. New graduates from an accredited medical assistant certificate program, with less than one (1) year of experience, will be considered.
LICENSURE
Certification/registration (CCMA/CMA/AAMA/RMA) preferred. Certification/registration may be accepted in lieu of graduation from an accredited MA school. Certification in Basic Life Support (BLS) preferred.
SPECIAL SKILLS
Ability to follow directions effectively and consistently. Demonstrates a mature, compassionate, and caring attitude, with sensitivity to the diverse needs of the patient population. Flexible and cooperative, with the capacity to adapt to changing demands of the role. Utilizes appropriate communication techniques to meet position requirements and foster positive interactions.
YNHHS Requisition ID
182935
Related keywords
Medical AssistantEPICCCMACMAAAMARMABLSPhlebotomyCNAEMTParamedicVital SignsPatient Centered Medical HomeHIPAAOSHACLIA
Yale New Haven Health is making it easier for people to access the latest medical treatments, advanced research and innovations through our five outstanding hospitals – Yale New Haven, Bridgeport, Greenwich, Lawrence + Memorial and Westerly – and our affiliation with the prestigious Yale University and its highly-ranked Yale School of Medicine.
Plus, our patients benefit from access to hundreds of dedicated primary care physicians and specialists in Northeast Medical Group and Yale Medicine. We also have advanced clinical relationships with multiple hospitals and numerous outpatient locations throughout the state so you can get the care you need, when you need it.
As one organization, we’re working together to make health care more patient-focused, more accessible and more cost-effective. Some call it personalized medicine. We call it good care.
For more information, check out the YNHHS Web site: www.ynhhs.org
How many Administrative jobs are open in Stamford, CT right now?
There are currently 85 open administrative positions in Stamford, CT listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Stamford, CT?
Companies currently hiring include Stamford Health, Concentra, Middlesex Orthopedic & Spine Associates, Spire Orthopedic Partners, AFC Urgent Care Stamford, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Stamford, CT?
Yes — 26 of the 85 open administrative positions offer remote or hybrid work (4 remote, 22 hybrid).
How do I apply for Administrative jobs in Stamford, CT?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.