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Case Administrator I - Hampden Probate & Family Court
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$49k–$66k/yr
Entry level
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$15/hr–$17/hr
Full-time
high school
Posted 5d ago
~40 hrs/week
Responsibilities
The Customer Service Representative serves as the primary point of contact for the bank, assisting customers with inquiries and resolving issues. They are responsible for documenting calls, maintaining knowledge of product lines, and identifying potential fraudulent activity.
Requirements
Candidates must have a high school diploma or GED and 0-6 months of related experience. Proficiency in basic computer software and the ability to perform fundamental mathematical calculations are required.
Full job description
Come be a part of something greater! Great Southern Bank is committed to following an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age, outlook, cultural background, lifestyle, and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Come join our team of customer service experts today!
GENERAL DESCRIPTION
The Customer Service Representative I serves as the initial point of contact for the Bank and is responsible for assisting customers with a variety of requests by assessing the customer’s needs, answering general account related inquiries, and gathering relevant information to resolve the customer’s issue.
ESSENTIAL DUTIES
Promptly and professionally answers incoming customer calls, verifies the caller’s identity, determines the caller’s needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. This duty is performed about 70% of the time.
Accurately documents the call, and if applicable, generates appropriate workflow when the issue is not immediately resolved. This duty is performed about 10% of the time.
Maintains a strong working knowledge of all applicable operating systems and product lines. This duty is performed about 10% of the time.
Is mindful of fraudulent/illicit activities, escalating the call when suspicious activity is identified. This duty is performed about 10% of the time.
Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
Performs any other related duties as required or assigned.
EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or GED
0-6 months related experience and/or training
Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
Ability to add, subtract, multiply and divide
PHYSICAL REQUIREMENTS
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
Semi-repetitive and low physical activities.
Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
While performing the functions of this job, the employee is frequently required to sit, use hands to handle or feel, talk, and hear; regularly required to reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
Occasionally required to lift and/or move up to 25 pounds.
At Great Southern Bank, we are willing to accommodate for those with reasonable requests. If you need assistance at any point during the application process (completing applications, interview prep, etc…), please contact Human Resources at 417-895-4509.
Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, sex, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation, pregnancy, or any other basis prohibited by law.
Schedule, Monday - Friday 8:00 AM - 5:00 PM; Biweekly Saturday 8:00 AM - 4:30PM or Sunday 9:00 AM - 4:00 PM.
Availability, Monday - Friday 8:00 AM - 7:00 PM. Weekends: Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 4:00 PM.
Understanding what really matters. Member FDIC. Equal Housing Lender.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1923
Headquarters
Springfield, Missouri
LinkedIn followers
4,854
Great Southern Bank, headquartered in Springfield, Missouri, was founded in 1923 with a $5,000 investment and six employees. In 1989, the bank became a publicly traded company (NASDAQ: GSBC) and has since grown into a multi-state franchise serving customers primarily in the Midwest.
With a mission to build winning relationships with their customers, associates, shareholders, and communities, Great Southern offers a comprehensive and convenient line of banking products and services to meet the financial needs of individuals and businesses.
Great Southern is a strong community partner, committed to making communities great places to live, work and do business. Great Southern considers it a privilege to provide services and capital to help the communities it serves grow.
Offices: 218 S Glenstone Ave, Springfield, Missouri, US
Personal and Business BankingInvestmentsLoansand MortgagesFinanceBankingRetail
How many Administrative jobs are open in Springfield, MO right now?
There are currently 364 open administrative positions in Springfield, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Springfield, MO?
Companies currently hiring include CoxHealth, Jordan Valley Health, Brightli, Drury University Breech School of Business, Bass Pro Shops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Springfield, MO?
Yes — 29 of the 364 open administrative positions offer remote or hybrid work (11 remote, 18 hybrid).
How do I apply for Administrative jobs in Springfield, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.