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Full-time
bachelor degree
Paid Time Off, Military Leave, Bereavement Leave, Jury Duty Leave, Life Insurance, AD&D Insurance
Posted 7h ago
~40 hrs/week
Responsibilities
Supervise daily customer service operations and handle customer queries and complaints in a timely manner. Collaborate with other department managers to improve product support and develop the team's proficiency across phone, chat, and video teller channels.
Requirements
Requires a bachelor's degree in a business-related field and three to five years of clerical and customer service experience. Candidates must possess strong communication, mathematical, and organizational skills, with a preference for basic banking operations knowledge.
Full job description
Description
Customer Service Manager
Job Summary The Customer Service Manager must be friendly, energetic, personable, comfortable working in a professional environment, committed to delivering excellent customer service and respectful of the sensitive and confidential information they may encounter. The customer service manager is responsible for supervising the daily operations of the customer service department, interacting with customers and handling customer queries and complaints in a timely manner. The customer service manager works closely with other department managers to develop an understanding of their products and services to provide better support to customers. They are also responsible for the development of the team, so they are successful helping customers via phone, chat and video teller machines.
Primary Location/Schedule:
3050 S. Delaware Ave., Springfield, MO 65804
Schedule: Monday – Friday, 7:30 am - 6:00 pm; alternating Saturdays 9:00 am – 12:00 pm
Full-time: 40 hours per week average
Position Requirements:
Bachelor’s degree in a business-related field e.g. accounting, management, economics, business administration
Three to five years of clerical and customer service experience required
Excellent customer service and strong communication skills
Strong mathematical, problem-solving and computer skills
Ability to handle high-pressure situations and escalations
Basic knowledge of banking operations preferred
Effective multi-tasking and organizational skills
Willingness to proactively cross-sell bank products & services
100% match of retirement savings (up to plan limit)
Discounted financial service fees on select OMB products and services
Plus more
Futures made brighter. Banking made better
OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EOE/VETERANS/DISABLED E-VERIFY EMPLOYER
Related keywords
BankingCustomer Service ManagementFinancial ServicesVideo Teller MachinesCross-sellingClerical ExperienceBusiness AdministrationBanking OperationsTeam LeadershipCustomer Support
Founded in 1999, OMB Bank is a locally owned community bank with deep roots in Southwest Missouri and the greater Kansas City area. We are committed to delivering exceptional customer service and empowering families, businesses and communities to thrive.
Our innovative approach combines traditional banking values with forward-thinking solutions to meet the evolving needs of our customers. Whether it’s personal banking, business services or supporting local growth, we are here to provide the tools and resources you need to succeed.
At OMB Bank, we value relationships and prioritize building trust through personalized service and a dedication to excellence. With a focus on community involvement and financial education, we aim to make a lasting positive impact on the places we call home.
Member FDIC | Equal Housing Lender
Offices: 3570 S National Ave, Springfield, Missouri 65807, US · 1535 West Sunshine, Springfield, MO 65807, US · 3110 S Delaware Ave, Springfield, Missouri 65804, US · 218 North Webster Ave, Ash Grove, Missouri 65604, US · 101 East Main St., Walnut Grove, Missouri 65770, US
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How many Management & Leadership jobs are open in Springfield, MO right now?
There are currently 437 open management & leadership positions in Springfield, MO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Springfield, MO?
Companies currently hiring include Bass Pro Shops, CoxHealth, Domino's, Jordan Valley Health, Lakeland Behavioral Health System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Springfield, MO?
Yes — 30 of the 437 open management & leadership positions offer remote or hybrid work (18 remote, 12 hybrid).
How do I apply for Management & Leadership jobs in Springfield, MO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.