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Full-time
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The role involves providing business support to the sales team, including processing sales quotations, managing order entries, and tracking deliveries. Additionally, the representative is responsible for handling customer complaints and maintaining accurate documentation according to company standards.
Requirements
Candidates should hold a bachelor's degree, with a preference for those with a background in mechanical or aviation fields. A minimum of 2-3 years of experience in a foreign company is preferred, along with proficiency in English and Excel.
Full job description
Purpose: To provide business support to sales team and provide professional and efficient service to customers
Duties and Responsibilities:
1. Be familiar with, understand and integrate into the corporate culture, values and vision of the whole company, and all actions, practices and decisions must be consistent with them.
2. Understand and master Incora's JDE system and Intranet
3. Timely and effectively input sales quotation, manufacturer quotation and customer orders
4. Order entry and confirmation. Place ORDERS ACCORDING TO CUSTOMER/SALES/TECHNICAL SUPPORT instructions, ensure order entry is ACCURATE and follow up to ensure that the order is confirmed by CUSTOMER in writing.
5. Order tracking. Confirm delivery time with planning department to ensure the order is delivered on time as promised. Communicate with the logistics department when necessary to ensure that the goods can be delivered to the customer on time with good quality and quantity. Update the status of open orders to customers on a regular basis and keep good relationship with customers.
6. Complaint handling. Input all complaint information in a timely and accurate manner and handle all matters such as return and exchange.
7. Document management. According to the requirements of department management system, classify customer order related documents, update and keep timely, ensure the accuracy and completeness of documents.
8. Receive training, supervision and guidance on Incora systems, products, industries, suppliers and operations
9. Other customer service related business and tasks assigned by supervisor/manager.
Incora™ is a leading global provider of innovative supply chain solutions to aerospace, defense, and other industries.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
2020
Headquarters
Fort Worth, Texas
LinkedIn followers
51,367
Incora™, formerly Wesco Aircraft and Pattonair, is the worlds largest independent supply chain solutions provider for the Aerospace and Defense industry.
Incora also utilizes its supply chain expertise established in Aerospace and Defense, to also serve industrial manufacturing, automotive, marine, pharmaceuticals and beyond. Incora incorporates itself into customers' businesses, managing all aspects of supply chain from procurement and inventory management to logistics and on-site customer services.
The company is headquartered in Fort Worth, Texas, with a global footprint that includes 68 locations in 19 countries and more than 4,000 employees.
Offices: 2601 Meacham Blvd, Suite 400, Fort Worth, Texas 76137, US