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$67k–$84k/yr
Full-time
high school
Bonus Eligible
Posted 2h ago
~40 hrs/week
Responsibilities
Directs banquet operations and motivates the team to provide high-quality service while managing financial and administrative responsibilities. Acts as a liaison between planning, technology, and kitchen teams to ensure seamless event execution and guest satisfaction.
Requirements
Requires a high school diploma or GED and at least 2 years of experience in event management, food and beverage, or a related professional area. Candidates must be able to lead teams and maintain strict sanitation and service standards.
Full job description
JOB SUMMARY
Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years’ experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).
Applies knowledge of all laws, as they relate to an event.
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
Adheres to and reinforces all standards, policies, and procedures.
Maintains established sanitation levels.
Manages departmental inventories and maintains equipment.
Schedules Event Services staff to forecast and service standards, while maximizing profits.
Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
Sets goals and delegates tasks to improve departmental performance.
Conducts monthly department meetings with the Banquet team.
Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends.
Acts as a liaison to the kitchen staff.
Leads shifts and actively participates in the servicing of events.
Executing Event Services Operations and Maintaining Inventories
Attends pre-event meetings as needed to understand group needs.
Establishes consistent standards for meeting room sets and VIP meeting room sets.
Conducts function room inspections prior to each function to verify the room is set according to specifications.
Maintains cleanliness and sanitation standards in all event operation areas.
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event.
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers).
Coordinates routine maintenance to verify a quality meeting facility.
Resolves issues and/or suggest alternatives to previous arrangements if necessary.
Attends and participates in all pertinent meetings.
Leads shifts and actively participates in the servicing of events.
Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
Verifying and Providing Exceptional Customer Service
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Encourages employees to provide excellent customer service.
Verifies employees understand expectations and parameters.
Strives to improve service performance.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures.
Observes service behaviors of employees and provides feedback to individuals.
Monitors progress and leads discussion with staff each period.
Participates in the development and implementation of corrective action plans.
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
Attends and participates in all pertinent meetings.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
Conducts associate performance appraisals and provides feedback as needed.
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.
Observes service behaviors of associates and provides feedback to individuals.
Communicates performance expectations in accordance with job descriptions for each position.
Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Brings issues to the attention of supervisor and/or Human Resources as necessary.
Verifies associates understand expectations and parameters.
Delegates tasks to verify room sets are “on time” and meet Event Service Standards.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Related keywords
Banquet Event OrdersBEOHospitalityAsset ProtectionGuest RelationsVIP Meeting Room SetsSOPLSOPPeer Review ProcessFood and BeverageEvent TechnologyLuxury HotelsSt. RegisMarriott International
How many Administrative jobs are open in Sarasota, FL right now?
There are currently 217 open administrative positions in Sarasota, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Sarasota, FL?
Companies currently hiring include Sarasota Memorial Health Care System, Certified Collectibles Group, Dental Care Alliance, HALO Precision Diagnostics, US Eye, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Sarasota, FL?
Yes — 18 of the 217 open administrative positions offer remote or hybrid work (10 remote, 8 hybrid).
How do I apply for Administrative jobs in Sarasota, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.