Bandera Pointe Branch Member Service Representative - Full Time
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Entry level
Job Description and Requirements The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Bandera Pointe branch location starting at $20.00/hour! Bilingual in Spanish and Englis…
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Full-time
high school
Learning and development program, Path to promotion
Posted 3d ago
~40 hrs/week
Responsibilities
The Branch Member Service Representative provides exceptional service by combining teller and personal banker functions to build member relationships. They are responsible for processing transactions, identifying financial needs, and mitigating fraud risks while supporting the branch's sales culture.
Requirements
Candidates must have a high school diploma or GED and at least six months of work experience in a relevant field. The role requires excellent communication skills and the ability to work a flexible schedule including Saturdays.
Full job description
Job Description and Requirements
The RBFCU Branch Operations Team is seeking a full time Branch Member Service Representative in the Bandera Pointe branch location starting at $20.00/hour!
Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.
The Bandera Pointe branch is located at: 11432 W. Loop 1604 N., San Antonio, TX 78254
As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.
Essential Functions and Responsibilities:
Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.
Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.
Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.
Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.
Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.
Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.
Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.
Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.
Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.
Prepare various teller reports, and escort members into designated areas when requested.
Observe safety and security procedures, and report potentially unsafe conditions.
All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).
Requirements:
High School diploma or GED
Six months of work experience (financial institution, customer service or sales experience preferred)
Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule
Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
Excellent communication and interpersonal skills
Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions
Proficient in utilizing PC, software and other office equipment
Ability to sit or stand for extended periods of time
Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly
Preferred:
Bilingual (English/Spanish)
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
A not-for-profit financial cooperative with the intent on helping members save time, save money and earn money.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1952
Headquarters
Live Oak, Texas
LinkedIn followers
17,681
Randolph-Brooks Federal Credit Union is focused on helping members save time, save money and earn money. With more than 60 locations throughout Texas, RBFCU offers its members access to free and low-cost financial services, low-rate loans and convenient mobile applications. For more information on RBFCU, visit http://www.rbfcu.org.
Looking for outstanding career opportunities in a dynamic work environment? Apply for a position with RBFCU today: rbfcu.org/applynow.
Federally Insured by NCUA.
Offices: 1 IKEA-RBFCU Parkway, Live Oak, Texas 78233, US · PO Box 2097, Universal City, TX 78148, US
How many Administrative jobs are open in San Antonio, TX right now?
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