Guest Services Representative Emergency Department
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Guest Services Representative Emergency Department
The Guest Services Representative manages patient flow and provides concierge-style assistance, including registration, facility tours, and notary services. They also act as a liaison between patients, families, and staff while maintaining a secure and welcoming environment.
Requirements
Candidates must possess a high school diploma or GED and at least two years of related customer service experience. Strong interpersonal skills, professional demeanor, and the ability to operate various computer programs are essential for this role.
Full job description
Employment Status:
Full time
Shift:
Day/Evening (United States of America)
Facility:
1906 Belleview Ave SE - Roanoke
Requisition Number:
R162050 Guest Services Representative Emergency Department (Open)


How You’ll Help Transform Healthcare:
Position is four 10 hour days a week. Days worked rotate to provide as many weekends off as possible. Shifts will be constant at either 8am - 6:30pm or 10:30a-9p


Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.
Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.



What We Require:
Education: High school diploma or GED required.
Experience: Two years related experience in customer service.
Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.



Compensation Range:
$15.00 - $21.07
Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan.
For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Personify Health
Discounts on childcare
Continued education and training
Related keywords
Guest ServicesEmergency DepartmentPatient AccessEpicSparkExcelCWS-TeletrackingTeletracking Bed BoardNotaryConciergePatient AdvocacySecurityShuttle TrackerCustomer ServiceHealthcareRegistration
Carilion Clinic is a non-profit health care organization serving nearly one million people in Virginia through hospitals, outpatient specialty centers and advanced primary care practices. Led by multi-specialty physician teams with a shared philosophy that puts the patient first, Carilion is committed to improving outcomes for every patient while advancing the quality of care through medical education and research. For more information, visit CarilionClinic.org.
Any text, graphics or images are for informational purposes only and not intended to be relied upon solely for medical advice nor as promotional endorsements of any third parties.
Offices: P.O. Box 13367, Roanoke, Virginia 24033, US · 1906 Belleview Ave SE, Roanoke, VA 240414, US
patient-centered caremedical educationresearchwellnesscancer caredermatologyendocrinologygastroenterologypediatricscardiac and vascular care
How many Administrative jobs are open in Roanoke, VA right now?
There are currently 341 open administrative positions in Roanoke, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Roanoke, VA?
Companies currently hiring include Carilion Clinic, Ensemble Health Partners, The US Oncology Network, Quest Diagnostics, Würth Industry USA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Roanoke, VA?
Yes — 21 of the 341 open administrative positions offer remote or hybrid work (11 remote, 10 hybrid).
How do I apply for Administrative jobs in Roanoke, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.