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$20/hr–$24/hr
Full-time
professional certificate
Posted 7d ago
~40 hrs/week
Responsibilities
The Advice Line Medical Assistant triages patient calls and text messages to assess medical urgency and provide appropriate guidance. They act as a liaison between physicians and patients while managing appointments, prescription refills, and clinical communications.
Requirements
Candidates must have at least one year of OB/GYN clinical experience and possess or be able to obtain a CCMA certification within 12 months. Strong communication skills and proficiency in medical terminology are required to handle high-volume patient interactions.
Full job description
Description
Virginia Physicians for Women (VPFW) is hiring for a full-time Advice Line Medical Assistant to work out of our Koger Center Blvd – Midlothian office. The ideal candidate will demonstrate excellent customer service skills, strong work ethic, and the ability to multitask in a high volume environment.
The Advice Line Medical Assistant will triage and assess patient calls to identify emergency situations, provide guidance on medical concerns, and approve same day appointment needs. Additionally, the position will be responsible for managing patient communications received through Klara, a secure, HIPAA-compliant text-based messaging platform. This includes monitoring and responding to incoming patient messages, triaging concerns appropriately, and ensuring accurately, timely communication in accordance with VPFW guidelines.
Requirements
Essential Functions:
Responds to telephone inquiries from patients, making assessments for medical care.
Monitors and responds to incoming patient messages via the Klara text-based platform, assessing urgency and addressing concerns appropriately.
Uses clear, professional, and empathetic written communication when responding to patients through Klara.
Routes Klara messages to appropriate team members (clinical or administrative) as needed, based on message content and urgency.
Provides a variety of customer services to include making emergency appointments, processing refill requests, filling prescriptions and addressing patient medical concerns.
Acts as a liaison between the physician and the patient.
Faxes and responds to faxes from pharmacies.
Performs all other duties as assigned by management.
Regular and predictable attendance.
Knowledge Skills and Abilities:
Demonstrates good listening skills and the ability to ask probing questions, understand concerns and overcome objections.
Presents a professional demeanor in communicating information for patients while developing a rapport with patients.
Assesses inquiries with good judgment and communication to assure the most appropriate response.
Ability to solve patient problems, treat patients with dignity and respect and respond quickly to patient needs.
Maintains a high level of understanding of current physician preferences.
Demonstrates proficiency in medical terminology and clinical treatment.
Ability to communicate clearly and professionally in a written format using digital platforms such as Klara.
Comfort and familiarity with managing patient interactions through phone and over secure, text-based messaging systems.
Requires the ability to sit for extended periods and use a computer, telephone, and other office equipment to fulfill essential job functions.
Education and Experience:
One year or more of previous OB/GYN clinical experience
Current CCMA, or ability to obtain within 12 months of hire
Bilingual strongly preferred
Related keywords
Medical AssistantOB/GYNTriageCCMAKlaraHIPAAPatient careClinical experienceCustomer serviceMedical terminologyPrescription managementAppointment schedulingHealthcareCommunicationDocumentation
Your Partners in Health ~
TODAY. TOMORROW. FOR LIFE.
Industry
Medical Practices
Company size
51-200 employees
Headquarters
North Chesterfield, VA
LinkedIn followers
619
You know that you’re more than a number, so why put up with an ob/gyn who treats like one? At Virginia Physicians for Women, we provide you with the attention and care you deserve, and you’ll find that we treat you as the unique and dynamic woman you are.
We are an expert ob/gyn team comprised of forty plus compassionate providers and more than two hundred staff members who are dedicated to giving you the best, personalized care possible. We strive to be your partners and collaborators, working to guide you towards the treatment plans and preventive screenings that fit your lifestyle and meet your medical needs.
Offices: 10710 Midlothian Turnpike, Suite 200, North Chesterfield, VA 23235, US
Adolescent GynecologyAIUM Accredited Ultrasound CenterAmbulatory Surgery CenterBirth ControlBone DensityClinical Research ProgramCoolsculptingGynecological CareLab ServicesMammograms and Breast Imaging
How many Administrative jobs are open in Richmond, VA right now?
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