Richmond, Virginia, United States · On-site
$18/hr–$21/hr
Job DetailsJob Location: Richmond, VA 23223Salary Range: $18.00 - $21.00 HourlyCall Center Representative Bilingual Capital Area Health Network (CAHN) Richmond, VA—On‑Site Position Make a real impact with Capital A…
Skills: Bilingual English/Spanish, Patient Scheduling, Customer Service, eClinicalWorks, Medical Office Administration
Richmond, Virginia, United States · On-site
$17/hr–$27/hr
Labcorp is a leader in diagnostics, drug development and healthcare innovation. Across every role, we harness data and AI to work smarter, move faster and create breakthrough solutions that improve health outcomes for pe…
Skills: Venipuncture, Capillary Techniques, Specimen Collection, Data Entry, Billing Processing
Richmond, Virginia, United States · On-site
Daytime hours are flexible Monday - Friday between the hours of 7:45 a.m - 5:00 p.m Are you interested in helping VCU Health take pride in caring for everyone who enters our doors? Do you enjoy a fast-paced environment? …
Skills: Patient Scheduling, Medical Registration, Insurance Verification, Customer Service, CPT Coding
Home Recovery - Home Aid, IncRichmond, Virginia, United States · On-site
Overview We're looking for an Intake Lead for our growing Home Health business! The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of ref…
Skills: Intake Operations, Team Leadership, Referral Conversion, Insurance Verification, Patient Access
Richmond, Virginia, United States · On-site
$69k–$119k/yr
Job Summary:Directly supervise the day-to-day activities of assigned employees including but not limited to: planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.T…
Skills: Building Maintenance, HVAC Systems, Personnel Supervision, Electrical Troubleshooting, Plumbing Repair
Richmond, Virginia, United States · Remote OK
$75k–$90k/yr
Amentum is seeking a Buyer II. You will be responsible for all phases of purchase order administration, cradle to grave, to include acquisition planning, source selection, cost/price analysis, negotiation, post-award adm…
Skills: Purchase Order Administration, Cost/Price Analysis, Negotiation, Government Purchasing, FAR/DFARS Compliance
Richmond, Virginia, United States · On-site
Overview We're looking for an Intake Lead for our growing Home Health business! The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of ref…
Skills: Intake Operations, Team Leadership, Referral Conversion, Insurance Verification, Patient Access
Richmond, Virginia, United States · Hybrid
$85k–$141k/yr
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here…
Skills: Change Management, Stakeholder Engagement, Operational Readiness, Communication Strategy, Change Impact Assessment
Richmond, Virginia, United States · On-site
$17/hr–$18/hr
Job DetailsJob Location: Richmond, VA 23233Position Type: Full-Time/Part-TimeSalary Range: $17.50 - $18.50 HourlyJob Shift: Night Audit: 11 pm - 7 am The Hilton Richmond Hotel & Spa/Short Pump is looking for an experienc…
Skills: Night Audit, Guest Services, Financial Reconciliation, Front Office Operations, Accounting
Richmond, Virginia, United States · On-site
Overview We're looking for an Intake Lead for our growing Home Health business! The Home Health Intake Lead oversees the daily operations of the centralized intake function, ensuring timely and accurate processing of ref…
Skills: Intake Operations, Team Leadership, Referral Conversion, Insurance Verification, Patient Access
Richmond, Virginia, United States · Remote Solely
Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds – wh…
Skills: Data Entry, Typing, Research Participation, Communication, Time Management
Richmond, Virginia, United States · Remote Solely
Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds – wh…
Skills: Data entry, Typing, Communication, Instruction following, Computer literacy
Richmond, Virginia, United States · Remote OK
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Account Onboarding, Fiduciary Administration, System Coding, Analytical Skills, Microsoft Office
Richmond, Virginia, United States · On-site
Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and…
Skills: Project Documentation, Submittals Management, RFI Processing, Change Order Management, Contract Administration
Richmond, Virginia, United States · Hybrid
$100k/yr
Unit: Office of the Provost Department: Academic Affairs Duties & Responsibilities: Reporting to the Vice Provost for Academic Affairs, the Director of Academic Assessment and Program Review works to advance a campus-wid…
Skills: Educational Research, Curriculum Design, Psychometrics, Assessment Methodology, Faculty Development
Richmond, Virginia, United States · Hybrid
Unit: Office Of The Provost MBU Department: Academic Affairs Duties & Responsibilities: The Accreditation and Compliance Coordinator provides essential administrative, technical, and logistical support for the university…
Skills: Document Management, Data Collection, Quality Assurance, Project Management, Regulatory Compliance
Richmond, Virginia, United States · On-site
$13/hr–$14/hr
JOB DESCRIPTION We invite you to join our Culinary Team to apply your talents, skills and experience towards preparing and presenting exceptional events, meals and services to our church community. Our staff members gain…
Skills: Customer service, Cash handling, Event setup, Food service, Communication
Richmond, Virginia, United States · On-site
This is an unpaid position. BAYADA Hospice is looking for Volunteers in Henrico, Chesterfield, & Hanover Counties! VCU Health Hospice at Home is currently seeking candidates for our Volunteer, Hospice position to be a pa…
Skills: Home Management, Emotional Support, Companionship, Caregiver Relief, Veteran Support
Richmond, Virginia, United States · On-site
$80k–$98k/yr
Overview You've probably tried the other side of this industry. The prospecting, the cold calls, the pressure to eat what you kill. And somewhere along the way, you realized that what you actually love is the client rela…
Skills: Client Relationship Management, Wealth Management Operations, Team Leadership, Executive Summaries, CRM Management
American Campus CommunitiesRichmond, Virginia, United States · On-site
Seasonal Operations Assistant - The Lofts at Capital Garage Department: Property Admin Employment Type: Seasonal - Full Time Location: The Lofts at Capital Garage - Richmond, VA Reporting To: Director of Property Managem…
Skills: General Maintenance, Unit Make-Ready, Housekeeping, Power Tool Operation, Customer Service
Richmond, Virginia, United States • On-site
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The representative manages inbound calls and online requests in English and Spanish to schedule medical appointments and transportation. They are also responsible for verifying patient demographics, insurance information, and updating electronic health records.
A high school diploma is required, with a preference for an associate or bachelor's degree in healthcare administration or business. Candidates must have 1-3 years of customer service experience and bilingual proficiency in a healthcare setting.
Job DetailsJob Location: Richmond, VA 23223Salary Range: $18.00 - $21.00 HourlyCall Center Representative Bilingual
Capital Area Health Network (CAHN)
Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.
Compassion—We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability—We safeguard the confidentiality of patients and staff and maintain transparency with our community and stakeholders.
Reverence—We uplift those we serve, fostering mutual respect and shared humanity.
Excellence—We commit to continuous learning and deliver culturally responsive, high‑quality care.
Stewardship—We manage resources responsibly for the benefit of both CAHN and the communities we serve.
CAHN offers comprehensive primary care, dental services, and behavioral health support, ensuring every individual receives the quality care they deserve—regardless of background or circumstance.
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.
Discover a place where your work makes a difference.
Discover Capital Area Health Network.
The Bilingual Call Center Representative (English/Spanish) is responsible for answering inbound calls for CAHN’s Call Center and must demonstrate strong verbal communication skills in both languages. This role includes scheduling medical appointments and transportation for new and existing patients while ensuring culturally and linguistically appropriate service.
The following duties are essential functions of this position. Reasonable accommodations may be made, in accordance with the ADA, to enable individuals with disabilities to perform these functions.
Answer phone calls and respond to online appointment requests in both English and Spanish.
Accurately schedule patient appointments for all providers and locations, using knowledge of provider specialties, schedules, and insurance requirements.
Enter or verify personal, demographic, and billing information for new and established patients.
Obtain and confirm identification, insurance, and income information as needed.
Coordinate transportation requests in collaboration with the Transportation Department.
Identify and resolve patient issues using eClinicalWorks and communicate with CAHN staff when necessary.
Educate patients on the importance of making and keeping appointments.
Provide general educational information to patients as appropriate.
Recognize, document, and report trends in patient calls to the supervisor.
Update patient information in the Electronic Health Record (eClinicalWorks).
Perform administrative duties and related tasks as assigned by management.
Adhere to all CAHN standards, guidelines, policies, and procedures.
Perform other duties as assigned.
Schedule
Monday-Tuesday 8:00 a.m. - 7:00 p.m.
Wednesday-Friday, 8:00 a.m.–5:00 p.m.
Occasional extended hours
On-site position
This is an on‑site position.
We value our team, and it shows in our comprehensive benefits package:
Supplemental Policies through Colonial Life
401(k) Retirement Plan with up to 3% Company Match
Paid Time Off (PTO) accrued beginning Day 1
8.5 Paid Holidays
Employee Assistance Program (EAP)
Public Service Loan Forgiveness (PSLF) eligibility
We are committed to supporting your well‑being—at work and beyond.
High school diploma, GED, or equivalent required.
One to three years of progressive customer service experience.
Bilingual speaking and listening proficiency in a healthcare setting.
Experience in a call center and/or medical office strongly preferred.
Familiarity with eClinicalWorks is a plus.
Basic office skills, including typing, faxing, scanning, and professional telephone etiquette.
Qualifications
To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and characteristics needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Disclaimer
This position may involve exposure to infectious agents, including HIV, hepatitis, and tuberculosis. The duties and responsibilities listed are intended to represent essential job functions and may be modified in accordance with ADA accommodations. This job description is not a comprehensive list of all duties or requirements. Employees may be assigned additional responsibilities as directed by their supervisor, with reasonable accommodations provided as needed.
High school diploma or equivalent required.
Associate or bachelor’s degree in healthcare administration, business, or related field preferred.
Minimum of 2–3 years of supervisory experience in a call center or customer service environment.
Experience in a healthcare setting, preferably in an FQHC or community health center, is strongly preferred.
Working knowledge of EHR systems (e.g., eClinicalWorks, NextGen, Epic) is a plus.
Excellent communication, interpersonal, and leadership skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in Microsoft Office Suite.
Bilingual (English/Spanish or other language commonly spoken by patient population) preferred.
Office
Ability to sit for extended periods and use a computer and telephone headset.
Occasional lifting of office supplies or materials under 20 lbs.
“Values that matter…because CAHN C.A.R.E.S.”
Compassion
Accountability
Reverence
Excellence
Stewardship
Capital Area Health Network is an Equal Opportunity Employer. Our intention is to be an organization that shows up for people, enabled by a culture of belonging that is rooted in diversity, equity and inclusion and reflective of the people and community we serve. We commit ourselves to enabling a workplace and a world where everyone feels they belong and unlocking potential for people everywhere. When no one gets left behind, when we move forward together, we can create limitless possibilities for all.
NOTE: Capital Area Health Network reserves the right to modify, interpret, or apply this job description, as it desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.
We are the heart of the community.
CAHN is designated as a Federally Qualified Community Health Center under the Health Resources Services Administration (HRSA). It is through this designation that we partner with the federal government to provide care to underserved individuals in our communities. Many times, without this partnership, our most medically needy residents would not have access to high quality and timely medical and dental care.
Offices: 2809 North Avenue, Richmond, VA 23222, US · 719 N 25th St, Richmond, Virginia 23223, US · 1718 Williamsburg Rd, Richmond, VA 23231, US · 2740 Bensley Commons Blvd, North Chesterfield, Virginia 23237, US · 101 Cowardin Ave, Suite 102, Richmond, VA 23224, US
There are currently 980 open administrative positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
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