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$18/hr–$20/hr
Part-time
Posted 9d ago
~25 hrs/week
Responsibilities
The Office Assistant manages front office operations, including greeting clients, scheduling appointments, and maintaining accurate electronic health records. They also facilitate communication between clients and clinical staff while ensuring a welcoming and professional environment.
Requirements
Candidates must have at least two years of experience in customer service, administrative support, or healthcare settings. Proficiency in Microsoft Office and the ability to maintain confidentiality in compliance with HIPAA regulations are required.
Full job description
The Office Assistant supports our front office team by creating a welcoming, supportive, and professional experience for individuals seeking services. This role serves as a point of contact for clients, families, visitors, and referral sources, ensuring a positive experience from initial inquiry through ongoing engagement. The ideal candidate is customer-focused, organized, and passionate about connecting individuals with services while helping maintain a high-quality client experience.
Essential Duties & Responsibilities
Deliver exceptional customer service by greeting clients, answering phones, responding to inquiries, and creating a welcoming environment.
Schedule intakes, assessments, appointments, and follow-up services to support timely access to care.
Monitor waiting room flow and communicate client arrivals and needs to clinical staff.
Collect copays and ensure accurate completion and entry of information into the electronic health record (EHR).
Support front office operations by maintaining records, scanning, filing, faxing, data entry, and document management.
Assist with reporting, tracking front office metrics, and identifying opportunities to improve client experience and operational efficiency.
Build positive relationships with clients, community partners, and referral sources while promoting organizational services.
Support service recovery efforts by addressing concerns professionally and escalating issues when appropriate.
Maintain confidentiality and ensure compliance with HIPAA, DBHDS, DMAS, and organizational policies.
Participate in quality improvement initiatives and perform other related duties as assigned.
Qualifications
Minimum two (2) years of experience in customer service, administrative support, healthcare, behavioral health, or a related field.
Proficiency in Microsoft Office applications and the ability to learn electronic health record (EHR) systems.
Strong customer service skills with the ability to communicate professionally and effectively with clients, families, referral sources, and team members.
Excellent organizational, time management, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
Experience with client intake, scheduling, insurance verification, referrals, patient access, or front office operations preferred.
Ability to maintain confidentiality and comply with HIPAA and other applicable regulations.
Demonstrated ability to build positive relationships and contribute to a welcoming, client-centered environment.
Experience in behavioral health, healthcare, or human services settings preferred.
Work Schedule & Location This position is based onsite at our Richmond, Virginia office and requires regular in-person attendance. The standard work schedule is Monday through Friday, 10:00 a.m. to 3:00 p.m. Occasional flexibility may be required to meet operational needs, attend training, or support special events.
Physical Requirements
Ability to sit, and stand for extended periods.
Ability to use a computer, phone, copier, and other office equipment.
Ability to occasionally lift up to 15-25 pounds.
About Epic Health Partners: Epic Health Partners is a behavioral health organization dedicated to providing high‑quality, person‑centered care for individuals navigating substance use and mental health challenges. We deliver services rooted in evidence‑based, trauma‑informed, and recovery‑oriented practices. Our team is committed to professionalism, accountability, and collaboration—supporting both the people we serve and the staff who serve them. As Epic continues to grow, we remain focused on building strong teams, developing staff, and creating sustainable programs that reflect our values and standards of care.
EPIC Health Partners, LLC is a behavioral health agency. Our vision is to foster optimal behavioral and emotional wellness through the creation of therapeutic partnerships where individuals, families, and communities are empowered to establish lasting change, independence, and healthy relationships.
Offices: 155 Deer Run Rd, Danville, Virginia 24540, US · 157 Deer Run Road, Danville, Virginia 24540, US · 10 E Leigh St, Richmond, Virginia 23219, US
How many Administrative jobs are open in Richmond, VA right now?
There are currently 956 open administrative positions in Richmond, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Richmond, VA?
Companies currently hiring include Virginia Information Technologies Agency, VCU Health, Aiken Regional Medical Centers, Bon Secours Mercy Health, Shamin Hotels, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Richmond, VA?
Yes — 137 of the 956 open administrative positions offer remote or hybrid work (33 remote, 104 hybrid).
How do I apply for Administrative jobs in Richmond, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.