Plano, Texas, United States · On-site
$68k–$79k/yr
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizi…
Skills: Customer service, Team leadership, Operational strategy, KPI management, Process improvement
Plano, Texas, United States · On-site
Job DetailsJob Location: 677 - Plano Hilton - Plano, TX 75024Position Type: Full TimeJob Shift: AMJOB SUMMARY Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freewa…
Skills: Driving, Customer Service, Luggage Handling, Communication, Vehicle Maintenance
Plano, Texas, United States · On-site
At ASSA ABLOY Global Solutions Hospitality, our strength resides in our ability to strategically deliver leading-edge products and support to those we serve. In this competitive market, we’re proud to set the standard fo…
Skills: Project management, Stakeholder management, Communication, Time management, Client interface
Plano, Texas, United States · On-site
Join Our Team As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie…
Skills: Facility Management, Construction Management, Building Systems, HVAC, Electrical Systems
Plano, Texas, United States · Hybrid
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers…
Skills: Collections, Skip tracing, Account management, Communication skills, Microsoft Word
Plano, Texas, United States · On-site
Summary: Come join Beal Bank’s growing and thriving online retail operations team! This Specialist is responsible for providing exceptional frontline service and support to Beal Bank’s current and prospective…
Skills: Retail banking operations, Customer service, Regulatory compliance, Account management, Transaction processing
Plano, Texas, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Marketing, Resident relations, Sales, Lead management
Plano, Texas, United States · On-site
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven sta…
Skills: Patient vitals, Medication administration, Blood draws, Urine collection, Splinting
Plano, Texas, United States · On-site
NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven sta…
Skills: Patient care, Vitals collection, Medication administration, Blood draws, Urine collection
Plano, Texas, United States · On-site
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of …
Skills: Data entry, Document handling, Attention to detail, Reliability, Punctuality
Plano, Texas, United States · On-site
OVERVIEW At Palm Harbor Villages, we ignite opportunity delivering a huge impact on people’s lives through the delivery of affordable housing. We exist for our employees, our communities and our stakeholders. We ta…
Skills: Administrative Support, Data Entry, Filing Systems, Accounts Payable, Accounts Receivable
Partner Engineering & Science, Inc.Plano, Texas, United States · On-site
ABOUT US At PARTNER, success starts with the right mindset: connection, compassion, and curiosity. Whether consulting with clients or collaborating with colleagues, these principles guide how we work. We deliver engineer…
Skills: ALTA survey coordination, Title research, Project scheduling, QA/QC, Microsoft Office
Plano, Texas, United States · On-site
Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in our level of service and safety we provide! Cleanliness is a necessity of every business. As a Custodial Services wor…
Skills: Custodial services, Housekeeping, Safety procedures, Equipment maintenance, Waste disposal
Plano, Texas, United States · On-site
$50k
BILINGUAL SHELTER CASE MANAGER JOB DESCRIPTION FLSA STATUS: Exempt / Full-time SUMMARY: The Shelter Case Manager provides trauma-informed, survivor-centered advocacy and case management services to survivors of domestic …
Skills: Case management, Crisis intervention, Trauma-informed care, Advocacy, Bilingual
Plano, Texas, United States · On-site
Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordan…
Skills: Funeral arrangement, Public speaking, Empathy, Event planning, Mortuary science
Plano, Texas, United States · On-site
$26/hr–$27/hr
Who We Are: NEXDINE Hospitality’s family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwi…
Skills: Leadership, Team management, Customer service, Scheduling, Food safety
Plano, Texas, United States · On-site
$15/hr–$17/hr
Are you searching for a full‑time Medical Technician opportunity in a supportive, professional setting where your work genuinely matters? Superior Health Consulting is hiring in Plano, TX, and is ready for someone to joi…
Skills: Patient care, Diagnostic testing, ANS testing, EKG testing, Electronic health record
Plano, Texas, United States · On-site
$18/hr–$20/hr
Job DetailsJob Location: Plano, TX 75024Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyJoin NE Property Management as a Make-Ready Technician at LVL29 Apartments and become part of a fast-paced, dynamic team…
Skills: Drywall repair, Painting, Appliance testing, Plumbing, Electrical fixture maintenance
Plano, Texas, United States · On-site
$18/hr–$20/hr
Job DetailsJob Location: NE Property Management - LVL29 - Plano, TX 75024Position Type: Full TimeSalary Range: $18.00 - $20.00 HourlyJoin NE Property Management as a Make-Ready Technician at LVL29 Apartments and become p…
Skills: Drywall repair, Painting, Appliance testing, Plumbing, Electrical fixture installation
Plano, Texas, United States · On-site
Are you looking for a forward focus environment where you are continually challenged, and the atmosphere is affirming? Do you want to be a part of a team where you are often out of your comfort zone, but you wake up exci…
Skills: Service coordination, Vendor management, Data entry, Microsoft Office, Excel
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The Customer Care Supervisor will lead the day-to-day operations of the customer care team to ensure exceptional service delivery and business growth. They are responsible for defining KPIs, implementing training programs, and driving continuous improvement in the customer experience.
Candidates must have at least 6 years of customer service experience, including 2 years in a supervisory or call center leadership role. A bachelor's or associate's degree is highly preferred, along with a proven track record in process improvement and team management.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a Customer Care Supervisor, PSA to drive the operational strategy of the customer experience, with a focus on enhancing and delivering exceptional customer service at scale. In this role, you’ll be expected to lead the day-to-day Customer Care Representative’s efforts, servicing the business needs of the PSA division.
We are looking for a Supervisor who is passionate about creating great experiences in the places where brands and customers meet to drive growth. The Customer Care Supervisor must also be equipped to guide their team of Customer Care Representatives through a period of heightened demand for our services by providing mentorship and direction for the team. The right candidate will have a blend of experience across operations, customer service, and leading with a hands on approach and data-driven mindset.
You’ll report to the PSA Sr. Customer Care Manager and work onsite at our Plano, TX office.
Work shift: 9am-7pm CST, 4 days a week
This role requires you to be onsite in the office 5 days per week.
Help define and implement operational and customer care representative team KPIs for delivery of excellent and timely customer support services
Ensure the PSA Customer Care Representative team is staffed to support customer service business growth
Implement and drive continuous improvement to Customer Care Representative training and onboarding.
Partner with the Customer Care Manager to collaborate in designing and delivering a seamless customer experience strategy supported by data, brand insights and technology, to deliver on a customer service experience that is streamlined, optimized and personalized to the ‘collector’ experience.
Be accountable for driving customer satisfaction and ensuring levels are maintained to our company service standards.
6+ years of customer service related experience, with 2+ years supervising a customer service or call center team in a service-based business
Bachelor’s or Associate’s degree or equivalent working experience highly preferred
Proven track record of implementing process improvements and standard operating procedures (SOPs) to drive consistency, increased speed and quality of customer care delivery at scale.
Demonstrated success supervising a team, with both a willingness and ability to drive influence and facilitate change.
Proven supervisory abilities and skilled at making forward thinking decisions to motivate, and build effective teams to maximize performance and effect organizational change.
Clear and professional oral and written communication skills in both positive or negative situations;
Ability to diffuse conflict, maintain confidentiality, listen to others without interrupting, keep emotions under control, remain open to ideas and try new things
Experience with Salesforce or similar CRM; implementation experience is a plus.
Experience attending trade shows or other events is a plus.
Familiarity with collectibles and the trading card hobby is a plus.
Salary Range: The salary range for this position is $67,535 to $79,453. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
Inspiring the world to collect by making it safe, easy, and fun.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We authenticate, grade, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, video games, event tickets, autographs, comics, magazines, and memorabilia, and our subsidiaries include: 𝗣𝗦𝗔: The global leader in authentication and grading for trading cards, autographs, memorabilia, and other collectible categories. 𝗣𝗦𝗔 𝗩𝗮𝘂𝗹𝘁: A secure, climate-controlled solution for storing, managing, and selling collectibles. Fully integrated with eBay and other top marketplaces to make transactions fast, easy, and efficient. 𝗣𝗖𝗚𝗦: The premier authority in numismatic certification, ensuring the authenticity and preservation of coins and banknotes. 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗼𝗿𝘀 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Asset-backed financial solutions that empower collectors to leverage their holdings and capitalize on new opportunities. 𝗦𝗚𝗖: A distinguished name in trading card authentication and grading, known for its commitment to fast, reliable service at competitive pricing. 𝗖𝗮𝗿𝗱 𝗟𝗮𝗱𝗱𝗲𝗿: An advanced analytics platform providing real-time collectibles market insights, historical data, and enterprise solutions.
Offices: 1610 E Saint Andrew Pl, 150, Santa Ana, California 92705, US · 12, Rue Vivienne, Paris, Ile-de-France 75002, FR · 33 Canton Road, Suites 11a-1114, Tsim Sha Tsui, Hong Kong Kowloon, CN · 675-685 Jiujiang Road, Shanghai, Huangpu Qu 200000, CN · 10 Hudson St, Jersey City, New Jersey 07302, US
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