Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist (CXS) on-site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while…
Skills: Customer Service, Case Management, Conflict Resolution, Active Listening, Relationship Building
Melbourne, Florida, United States · On-site
Overview Role: Environmental Services Department Manager Join Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. At HCSG, we are pass…
Skills: Staff supervision, Housekeeping management, Laundry operations, Floor care, Quality control
H&R BlockMelbourne, Florida, United States · On-site
About the Role As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work …
Skills: Client scheduling, Receptionist duties, Customer service, Communication skills, Multitasking
Northrop Grumman Mission Systems, Inc.Melbourne, Florida, United States · On-site
$16/hr–$37/hr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Data collection, Data analysis, Reporting, Finance, Purchasing
Northrop Grumman Mission Systems, Inc.Melbourne, Florida, United States · On-site
$16/hr–$37/hr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Data analysis, Reporting, Finance, Purchasing, Data collection
Melbourne, Florida, United States · On-site
$16/hr–$37/hr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Data Analysis, Reporting, Finance, Purchasing, Data Collection
Melbourne, Florida, United States · On-site
7261 - Melbourne - 1075 Palm Bay Road, Melbourne, Florida, 32904 CarMax, the way your career should be! Position Overview As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first e…
Skills: Customer Service, Vehicle Appraisal, Inventory Management, Administrative Support, Communication Skills
Melbourne, Florida, United States · On-site
Job Requirements POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: Providing superior quality, competitive value and outstanding service by providing exceptional…
Skills: EKG, Cardiology, Patient care, Halter monitors, Treadmill equipment
Melbourne, Florida, United States · On-site
$16/hr–$37/hr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportuniti…
Skills: Data Analysis, Reporting, Finance, Purchasing, Data Collection
Melbourne, Florida, United States · On-site
Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (add…
Skills: Point Of Care Testing, Clinical Intake, Medication Administration, Vital Signs, Patient Education
Melbourne, Florida, United States · On-site
Job Requirements This Part Time role is not benefit eligible. POSITION SUMMARY The Certified Nursing Assistant (CNA) delivers superior quality, competitive value and outstanding service by organizing unit activities, coo…
Skills: Patient care, Nursing assistance, Medical terminology, Basic life support, Electronic medical records
Melbourne, Florida, United States · On-site
Job Requirements POSITION SUMMARY Provides quality phlebotomy service and laboratory stewardship by ensuring optimal support of laboratory testing activities through timely, accurate specimen collection and preparation. …
Skills: Phlebotomy, Specimen collection, Laboratory support, Customer service, Computer skills
Melbourne, Florida, United States · On-site
Job Requirements POSITION SUMMARY Provides and ensures patients receive whole care in all aspects of an office visit, regarding intake, test results, screenings, labs, medication administration, closure of care gaps (add…
Skills: Clinical Intake, Vital Signs, Medication Administration, Point Of Care Testing, Specimen Collection
Melbourne, Florida, United States · On-site
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support. As a Digital Communication Specialist, you’ll be a part of creating and delivering amazing …
Skills: French fluency, English fluency, Customer service, Communication, Problem-solving
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing custome…
Skills: Customer Service, Sales, Problem-solving, Troubleshooting, Communication
Melbourne, Florida, United States · On-site
At Percepta, we bring first-class service across each market we support. As a Concierge Sales Representative working onsite in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences…
Skills: Sales, Customer service, Active listening, Communication, Troubleshooting
Melbourne, Florida, United States · On-site
Position Summary Licensure/Certification • Maintains current BLS Healthcare Provider Certification – and • Maintains current certification or registration by one of the following agencies: • Certified Clinical Medical As…
Skills: Clinical Medical Assisting, BLS Healthcare Provider Certification, Patient Care, Cardiology Support
Melbourne, Florida, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoy…
Skills: Customer Service, Outbound Sales, Communication Skills, Problem-solving, Active Listening
Melbourne, Florida, United States · Hybrid
At Percepta, we bring first-class service across each market we support. As an Outbound Contact Specialist in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoy…
Skills: Customer Service, Outbound Sales, Communication Skills, Problem-solving, Active Listening
Melbourne, Florida, United States · On-site
Position Summary Position Summary Performs patient care under the direction of the physician or Advanced Practice Provider (APP) in an ambulatory setting. Responsibilities Education High school graduate or equivalent.Suc…
Skills: Patient Care, Clinical Documentation, Vitals Collection, Medical Terminology, Electronic Medical Records
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The Customer Experience Specialist acts as a single point of contact to resolve customer concerns through inbound and outbound communication channels. They are responsible for maintaining high customer satisfaction levels by leveraging product knowledge and company tools to provide efficient case resolution.
Candidates must have a high school diploma and at least 2 years of experience in a contact center, hospitality, or sales environment. Strong communication, organizational, and conflict resolution skills are required, along with proficiency in MS Office and a minimum typing speed of 30wpm.
At Percepta, we bring first-class service across each market we support. As a Customer Experience Specialist (CXS) on-site in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Experience Specialist – Concern (CXSC) will work with customers to earn and retain their loyalty by showing the appropriate empathy and resolving their concern in the fastest and most pleasant means possible. The CXSC will resolve a range of concerns by carefully listening to the customer and leveraging skills learned during training combined with knowledge base tools to ensure their questions are answered and that they have a positive view of the CXS and our client’s Brand throughout the case management process.
In this role, the CXSC is the single point of contact for the customer, taking both initial inbound calls and managing those related cases. The CXSC will liaise with our clients, dealerships, and subject matter experts as needed to resolve cases as quickly as possible. The CXSC is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
The CXSC may receive general Inquiry calls, which they will attempt to address or warm transfer to a CXS – Inquiry Agent (CSXI) as needed.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email and other correspondence.
The CXSC is responsible for meeting expected customer service levels and achieving CX objectives relative to their after-call and after-case customer survey scores.
During a Typical Day, You’ll:
Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from their initial contact through case resolution
Act as a resource of all product knowledge and service support
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support and dealership by following up to ensure customer satis0faction
Responsible for handling inbound customer calls in a helpful, courteous and professional manner, displaying knowledge and concern for their needs
Responsible for handling emails
Exhibit strong follow up and organizational skills, in both verbal and written communication
· Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers
· Return all email and voice mail messages promptly and follow up with customers and dealers as committed
· Responsible for documenting all customer interactions
· When necessary, use applicable customer satisfaction tools to resolve customer issues - tools include financial assistance, service plans, payments and maintenance plans
· Ability to meet specified goals as set forth by management
· Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
· Work as a team player – assist other team members when in need of support
Other duties as assigned
What You Bring to the Role
Other
· Must be able to interact with all internal and external departments and contacts
· Must represent Percepta professionally with all customers and external organizations and contacts
What You Can Expect
A Bit More About Your Role
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-onsite
Serving the most recognized brands, we provide boutique service & expert consultation to global auto & mobility markets
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com
Offices: 17333 Federal Dr, Suite 220, Allen Park, Michigan 48101, US · 5959 Corporate Dr, STE 3000, Houston, Texas 77036, US · 1320 Babcock St S, Melbourne, Florida 32901, US
There are currently 236 open administrative positions in Melbourne, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Health First, Orlando Health, Percepta, Northrop Grumman, Northrop Grumman Mission Systems, Inc., among others. Browse the listings above to see every active employer.
Yes — 10 of the 236 open administrative positions offer remote or hybrid work (5 remote, 5 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
