Marlborough, Massachusetts, United States · On-site
$17/hr–$28/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $17.69 - $28.01 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Registration, Customer Service, Insurance Verification, Medical Terminology, Data Entry
Marlborough, Massachusetts, United States · Hybrid
Schedule Monday through Friday 8a-5p What You’ll Do Summary/Objective: Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining …
Skills: Loan Processing, Customer Service, Loan Research, Credit Dispute Resolution, Financial Software Proficiency
Marlborough, Massachusetts, United States · On-site
$17/hr–$32/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.43 - $32.94 Please not…
Skills: Vital Signs Recording, EKG, Phlebotomy, Point Of Care Testing, Patient Documentation
Marlborough, Massachusetts, United States · On-site
Schedule Monday through Friday 8a-5p What You’ll Do Summary/Objective: To provide skilled clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators, Collectors, and the departme…
Skills: Clerical Support, Administrative Support, Payment Processing, Credit Dispute Resolution, Microsoft Word
Marlborough, Massachusetts, United States · On-site
Schedule M-F, 8am-5pm (40 hours, fully on-site) What You’ll Do Summary/Objective: Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of pr…
Skills: Customer Service, Microsoft Office, Payment Processing, ATM File Balancing, Dispute Processing
Marlborough, Massachusetts, United States · On-site
Inventory and Shipping Specialist WHAT YOU’LL BE DOING As an Inventory and Shipping Specialist, you must have the ability to complete data entry in both customer and company systems of record, perform double checks…
Skills: Data Entry, Customer Service, Inventory Management, Load Planning, WMS
Marlborough, Massachusetts, United States · On-site
Overview ** We have volunteer opportunities throughout the Marlborough area, including Athol, Ayer, Amesbury, Framingham, Gardner, Haverhill, Westfield, Westborough, Worcester, and surrounding communities. ** Are you loo…
Skills: Compassion, Empathy, Patient Care, Administrative Support, Data Entry
Marlborough, Massachusetts, United States · On-site
Hampton Inn by Hilton-Boston/Marlborough-277 Boston Post Road, Marlborough, MA 01752 We are currently looking for a Night Auditor to join our Team! Our 142 room Hampton Inn by Hilton in Marlborough is located near Apex E…
Skills: Customer Service, Property Management System, Cash Handling, Night Audit, Reservation Management
Marlborough, Massachusetts, United States · On-site
$26/hr–$31/hr
Role Overview As a Leasing Associate with a focus on customer service, you will play a crucial role in overseeing the leasing activities of the apartment community while prioritizing the happiness and well-being of curre…
Skills: Leasing Strategy, Lease Negotiation, Market Analysis, Lead Generation, Lease Administration
Marlborough, Massachusetts, United States · On-site
$18/hr–$20/hr
The Branches of Marlboro are looking for a Front Desk Receptionist to join their team! $18-$20/HR As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential reside…
Skills: Telephone System Management, Customer Service, Appointment Scheduling, Concierge Services, Administrative Support
Marlborough, Massachusetts, United States · On-site
$19/hr–$21/hr
Lab Assistant I - Marlborough, MA, Monday to Friday, 11:00 PM to 7:00 AM, with rotational weekends Pay range: $19.20 - $21.47 / hour; employee may be eligible to receive shift differential of 10% for some or all hours wo…
Skills: Data Entry, Medical Terminology, Production Environment Experience, Clinical Laboratory Support
Marlborough, Massachusetts, United States · On-site
$131k–$157k/yr
The Sr. Manager, Strategy & Governance provides leadership and oversight of vendor relationships and outsourced service delivery across the organization. This role ensures vendors consistently meet quality, performance, …
Skills: Vendor Management, Supplier Governance, Third-party Risk Management, Contract Negotiation, Performance Management
Marlborough, Massachusetts, United States · On-site
$93k–$112k/yr
The Senior Contract Manager independently manages complex contract management activities, including drafting, negotiation, and lifecycle oversight for high‑impact agreements. The position provides advanced analysis, supp…
Skills: Contract Lifecycle Management, Contract Negotiation, Risk Assessment, Contract Drafting, Compliance
Marlborough, Massachusetts, United States · On-site
$20/hr–$22/hr
Lab Assistant I - Marlborough, MA, Tuesday to Saturday, 10:30 PM to 7:00 AM Pre-Analytical Assistant I is responsible for general support functions within the Technical Operations Department. Pay range: $20.10 - $22.01 /…
Skills: Data Entry, Medical Terminology, Production Environment Support, Clinical Laboratory Support
Marlborough, Massachusetts, United States · On-site
$20/hr–$22/hr
Lab Assistant I - Marlborough, MA, Tuesday to Saturday, 10:30 PM to 7:00 AM Pre-Analytical Assistant I is responsible for general support functions within the Technical Operations Department. Pay range: $20.10 - $22.01 /…
Skills: Data Entry, Medical Terminology, Production Environment Experience, Clinical Laboratory Support
Marlborough, Massachusetts, United States · On-site
$108k–$205k/yr
Date Posted: 2026-06-25 Country: United States of America Location: US-MA-MARLBOROUGH-MA1 ~ 1001 Boston Post Rd ~ BLDG 1 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active an…
Skills: SAP Security Compliance, SCI Security Compliance, Security Management, Personnel Security, Information Security
Marlborough, Massachusetts, United States · On-site
$43k–$83k/yr
Date Posted: 2026-06-25 Country: United States of America Location: US-MA-MARLBOROUGH-MA4 ~ 1001 Boston Post Rd ~ BLDG 4 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active an…
Skills: DoD Security Procedures, EH&S Requirements, Attention To Detail, Microsoft Word, Microsoft Excel
Marlborough, Massachusetts, United States · On-site
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for …
Skills: Guest Services, Property Management System, Reservation Processing, Cash Handling, Conflict Resolution
Marlborough, Massachusetts, United States · On-site
$90k–$105k/yr
Web Industries a 100% employee-owned company (ESOP), which brings a lot of advantages to the people who work here—beyond the great pay and excellent benefits. You’re not just an employee, you are an employee-…
Skills: Contract Negotiation, Corporate Governance, Legal Drafting, Project Management, Corporate Compliance
Marlborough, Massachusetts, United States · Hybrid
$73k–$91k/yr
Sumitomo Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the U.S. (Sumitomo Pharma America, Inc.), focused on addressing patient needs in oncology, urology, women's health, rare dis…
Skills: Clinical Trial Coordination, Regulatory Compliance, TMF Management, ICH GCP Guidelines, Document Coordination
Marlborough, Massachusetts, United States • On-site
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Perform patient registration duties for inpatient and outpatient services, including collecting demographic and insurance information. Manage administrative tasks such as answering phones, obtaining legal signatures, and collecting patient financial liabilities.
Requires a high school diploma or GED and previous customer service experience. Proficiency in medical terminology and experience with Meditech or EPIC is preferred.
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Under the general direction of the Patient Access Manager, and/or Director, the Patient Registration Clerk performs a variety of registration duties. The Patient Registration Clerk provides access to healthcare by performing various duties in a professional and compassionate manner. Registration services includes registration of inpatient and outpatient service along with a wide variety of clerical and general administrative duties. Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information. General administrative duties include answering telephones, assisting with patient wayfinding, and providing estimates. Collects patient liabilities prior to or on the date of service, as appropriate. Staff is instrumental in maintaining good interpersonal relationships with peers, patients, visitors, physicians, and ancillary personnel. Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Tret, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc. Is responsible for maintaining confidentiality of patient information.I. Major Responsibilities:
1. Excellent customer service skills and knowledge, i.e.; service recovery.
2. Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB’s, ID’s, etc.), obtaining ABN’s/IMM’s when applicable and collection of patient financial responsibility.
3. Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
4. Staff member follows downtime procedures as established.
5. Staff routinely and proactively works on downtime work. This includes but is not limited to DL’s, Insurance Management desktop, renaming faxed orders, cleanup of old/used orders, ensure work and patient waiting areas are neat and presentable.
6. Demonstrates understanding of their role in Press Ganey/HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
7. Processes pre-registrations for all appointment types and locations, excluding ER.
8. Answers phone and returns voicemails timely.
9. When uncertain, or when unusual situations occur, seek guidance from department manager. Never makes impulsive or hasty decisions.
10. Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
11. Staff member uses all eligibility resources available in order to verify the correct insurance is listed in the account.
12. Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
13. Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconciles cash.
14. Consistently meets/exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Required:
1. High school graduate or GED required.
Experience/Skills:
Required:
1. Customer service experience required.
2. Receives on the job training under close supervision.
Preferred:
1. Previous clerical and Meditech experience desirable, but not required.
2. A good understanding of medical terminology helpful.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
On-the-job time is spent in the following physical activities:
1. Stand - 1/3 to 2/3
2. Walk - 1/3 to 2/3
3. Sit - 2/3
4. Talk or hear - 2/3
5. Uses hands to finger, handle or feel - 2/3
6. Push/pull - 1/3
7. Stoop, kneel, crouch or crawl - 1/3 to 2/3
8. Reach with hands and arms - 1/3 to 2/3
This job requires that weight be lifted, or force be exerted:
1. Up to 10 pounds - 2/3
2. Up to 25 pounds - 2/3
This job requires exposure to the following environmental conditions:
1. Infectious Diseases - Up to 1/3
2. Physical +/or Verbal Abusiveness - Up to 1/3
3. Rotating Shifts - Up to 1/3
Must work every other weekend and Holidays. Also, must be available to train on first and second shift the first 5-6 weeks. EPIC training/classes are in Worcester for the first two weeks 8am-4pm. Must attend orientation and EPIC trainings during the first two weeks of hire. Position is 3:30pm-11pm. Hours can vary slightly depending on departmental need.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
The Relentless Pursuit of Healing
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing. UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of the University of Massachusetts Chan Medical School, with access to the latest technology, research and clinical trials. UMass Memorial Health: Locations in Central Massachusetts Our locations include: • UMass Memorial Medical Center (Worcester) • UMass Memorial Health – HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster) • UMass Memorial Health – Marlborough Hospital (Marlborough) • UMass Memorial Health - Harrington (Southbridge, Webster) • UMass Memorial Health - Milford Regional (Milford) • Community Healthlink (Worcester, Leominster) We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury. UMass Memorial Health Care by the numbers: 2,400 physicians on our active medical staff 3,000 registered nurses 20,000 total employees 1,200 beds in our hospitals
Offices: Worcester, Massachusetts, US
There are currently 107 open administrative positions in Marlborough, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Quest Diagnostics, Pyramid Global Hospitality, UMass Memorial Health, Digital Federal Credit Union, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Yes — 17 of the 107 open administrative positions offer remote or hybrid work (4 remote, 13 hybrid).
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