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$31/hr–$36/hr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401k matching, Paid Time Off, Sick time
Posted 18d ago
~40 hrs/week
Responsibilities
Handle complex short insurance loan casework from intake to closure while collaborating with insurance companies and dealerships. Manage financial transactions, audit loan files, and develop procedures to ensure legal compliance and risk mitigation.
Requirements
Requires a Bachelor's degree in Business Administration or equivalent experience and at least 3 years of customer service or administration experience in financial services. Must possess strong knowledge of Bankruptcy code, GAAP, and consumer contract structures.
Full job description
The Specialist II, Short Insurance carries out the handling of more complex short insurance cases in alignment with internal policies and procedures, while advocating for both the credit union and members. The Specialist II partners with our internal and external stakeholders (insurance companies, GAP companies and dealerships).
Job Duties:
With minimal supervision, handle end-to-end loan casework (including intake, processing, reviewing, decisioning) to meet policy guidelines and protect the credit union from risk, collaborating with business units as necessary
Evaluate and audit complex loan files for all necessary contracts
Monitor case dashboard to ensure departmental SLAs are being met
Process financial transactions (auto settlements, refunds, payoffs and reconciling general ledger)
Ensure maximum claim and refunds have been recovered, including reviewing for any supplemental requests
Proficient negotiation and persuasion skills to ensure all financial payments are satisfied
Decision making of case closure when all efforts have been exhausted
Develop and implement procedures and processes that meet the requirements of legal compliance within the insert industry procedures and processes are related to here
Assist leadership with research requests and special projects
Partner with business units for seamless transition on total loss accounts
Participate in and/or lead departmental special projects and/or initiatives
Participate in training and orientation of Associates and other Specialists
Essential Skills:
Minimum 3 years’ experience in customer service or administration, with experience in the financial services industry; default management experience is preferred
Strong understanding of Bankruptcy code and Loan Modifications and how it applies to Short Insurance
Working knowledge of GAAP guidance pertaining to Troubled Debt Restructure (TDR)
Solid understanding of GSE & Participation servicing guidelines as it relates to contractual defaults, bankruptcy and modifications
Proficiency with consumer contract structure and default clauses
Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work
Ability to identify risk and provide recommendations to mitigate loss
Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences
Ability to foster strong relationships with internal and external stakeholders
Proven ability to professionally handle sensitive documents
Strong research, analytical, problem solving and critical thinking skills with an excellent attention to detail
Solid knowledge of the financial services industry operating areas
Working knowledge of Microsoft Office Suite
Certification/License: N/A
Minimum Education: Bachelor’s degree in Business Administration or equivalent education and work experience required
Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID)
Target Compensation in Hillsboro, OR: $31.81 - $36.60 per hour + annual bonus
Benefits options include:
Traditional medical, dental, and vision coverage
401K matching up to 5% per pay period
Paid Time Off: You’ll accrue up to 15 vacation days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
11 paid federal holidays
Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
What makes First Tech different? Click here to learn more!
First Tech is not currently offering Visa transfer or sponsorship for this position
First Technology Federal Credit Union and Digital Federal Credit Union have merged to form a single credit union named First Technology Federal Credit Union. As we work to combine operations, we are operating as two divisions named: First Tech Federal Credit Union (First Tech) and Digital Federal Credit Union (DCU).
Unlike banks, we exist to serve our members, not to make a profit. Instead, we put our time, money, passion, experience, smarts, elbow grease and whatever else we can muster up to work for our members, employees and communities. It’s our secret weapon that turns promises into action: investment in you.
We’re committed to helping you go further with your money at every stage of your life. At more than 700,000 members, we serve the world’s most forward-thinking companies, including HP, Microsoft, Amazon, Nike and more. Follow us at First Tech and start investing in you.
Offices: 5100 NE Dawson Creek Dr, Hillsboro, Oregon 97124, US
First Technology Federal Credit Union and Digital Federal Credit Union have merged to form a single credit union named First Technology Federal Credit Union. As we work to combine operations, we are operating as two divisions named: First Tech Federal Credit Union (First Tech) and Digital Federal Credit Union (DCU).
Unlike banks, we exist to serve our members, not to make a profit. Instead, we put our time, money, passion, experience, smarts, elbow grease and whatever else we can muster up to work for our members, employees and communities. It’s our secret weapon that turns promises into action: investment in you.
We’re committed to helping you go further with your money at every stage of your life. At more than 700,000 members, we serve the world’s most forward-thinking companies, including HP, Microsoft, Amazon, Nike and more. Follow us at First Tech and start investing in you.
Offices: 5100 NE Dawson Creek Dr, Hillsboro, Oregon 97124, US