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Technical Support Representative/API Support (Get ₱15,000 Signing Bonus)
Makati, Metro Manila, Philippines · Hybrid
Entry level
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$28k–$33k/mo
Full-time
high school
HMO with 1 free dependent, Life insurance, 20 PTO credits annually, VL and SL cash conversion, Annual performance-based merit increases, Employee recognition
Posted 7d ago
~40 hrs/week
Responsibilities
The Patient Authorization Coordinator manages the verification and eligibility process for patients while coordinating with physicians and insurance companies. They are responsible for documenting case information in billing systems and ensuring timely re-authorization of services.
Requirements
Candidates must have a high school diploma or equivalent and strong communication skills. One year of experience in a similar role is preferred, along with the ability to maintain HIPAA compliance.
Full job description
The Patient Authorization Coordinator is the employee that interacts and works closely with many others employees. This person also interacts with the clinical sales specialists, physicians, nurses, office staff, case managers for all manufacturers, and the patient / patient family. This position is at the corporate office. The Patient Authorization Coordinator provides continual verification and eligibility for all existing patients, under the direction of the DME Operations Supervisor. The DME Re-Authorization Coordinator contributes greatly to the overall satisfaction of our customers, vendors, and business associates.
Re-authorization dates and tasks are entered into QS1 and/or Brightree system by the DME Case Management Billing Coordinator which allows for a monthly tickler report for the reauthorization process.
Requests clinical data from the patient’s Endocrinologist or other physician’s office as necessary for the re-authorization process.
Submits request for re-authorization to the insurance company.
Timely follow-up on requests for re-authorization dates.
Documents all pertinent information on the case management authorization form and in Brightree and the QS1 system.
Creates tasks in Brightree for future authorizations.
Adheres to formulary guidelines and follows protocol in place.
Requests interim supplies as necessary and appropriate.
Performs other related duties as required and assigned.
Qualifications
Strong verbal and written communication skills are required.
Must be knowledgeable in basic office operations and be able to perform multiple tasks simultaneously.
Must be able to work under pressure, delineate priorities when the workload is abundant.
Must be able to represent the company in a professional manner.
Must maintain HIPAA (Health Insurance Portability and Accountability Act) compliance in accordance with the provisions outlined in the company’s Employee Manual and HIPAA manual and understand their obligations under the Privacy Rule.
Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others.
EDUCATION/EXPERIENCE
High School graduate, or equivalent.
One year of experience, in a similar position, preferred.
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Comprehensive BPO, RPO, and Call Center Outsourcing Solutions for Growing Businesses
Industry
Outsourcing/Offshoring
Company size
501-1,000 employees
Founded
2009
Headquarters
Makati City, NCR
LinkedIn followers
22,073
SuperStaff is a comprehensive outsourcing solutions provider dedicated to delocalizing your workforce, reimagining your systems and model, and putting cost savings to work to grow your enterprise. Founded in 2009, we launched our suite of services with technical specialist offerings like programming, design, and information technology. We’ve since expanded to add customer-facing services like customer support, and more recently, recruitment support. Led by a team of experts in outsourcing, we understand both the day-to-day challenges of business and how to address them as part of the big picture to support growing companies. Because successful outsourcing is about more than just reducing your overhead. It’s about breaking free of boundaries and adding real value through exceptional people and service.
WHAT MAKES US DIFFERENT
SuperStaff was established specifically to service our parent company in 2009. We grew as an extension of a family owned business and now service an enterprise that is the largest of its kind in the private sector. The company itself dates back to the 1930’s, but our utilization of technology leads the industry and reflects our focus on innovation which is our staying power. Because of our humble roots, we can connect with smaller businesses that want to grow and dominate their industries, because your story is our story too.
Offices: 6780 Ayala Avenue Building, Makati City, NCR 1223, PH · Centerpoint Blvd, Pittston, Pennsylvania 18640, US
Human ResourcesService IndustryHospitalityConsultingSoftwareRecruitingEvent ManagementCall CenterStaffing Agency
How many Administrative jobs are open in Makati, Philippines right now?
There are currently 422 open administrative positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Booth, The Citco Group Limited, Arcadis, CoStar Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Makati, Philippines?
Yes — 163 of the 422 open administrative positions offer remote or hybrid work (22 remote, 141 hybrid).
How do I apply for Administrative jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.