Long Beach, California, United States · On-site
$25/hr–$26/hr
Role Insights The Bilingual Vietnamese Customer Service Representative I plays a critical role within the organization, serving as a central point of communication between Vietnamese-speaking and English-speaking members…
Skills: Vietnamese fluency, English fluency, Customer service, Call center operations, Healthcare terminology
Long Beach, California, United States · On-site
$25/hr–$26/hr
Role Insights The Bilingual Chinese Customer Service Representative I provides English/Chinese language support to members, healthcare providers, health plans, and internal departments. This position is based in our Long…
Skills: Bilingual fluency, Mandarin, Cantonese, Toishanese, Customer service
Long Beach, California, United States · Remote OK
$122k–$147k/yr
About us Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize…
Skills: Legal operations, Litigation support, Employment law, Document management, Discovery coordination
Marriott International Hotels, Inc.Long Beach, California, United States · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to de…
Skills: Guest service, Operational support, Communication, Problem solving, Hospitality
Long Beach, California, United States · On-site
ADP is hiring a Lead Generation Sales Representative. Are you looking to build a rewarding career in sales? Do you want to join a Fortune 250 company with industry-leading sales training and the latest sales technology t…
Skills: Sales, Lead generation, Cold calling, Customer qualification, Communication
Long Beach, California, United States · On-site
Purpose While always maintaining a neat and clean yard and warehouse, the Yard Support will work with the team in parts and components, yard organization, inventory handling and control, yard vehicle maintenance and the …
Skills: Inventory management, Equipment inspection, Rigging, Signalman, Data processing
Long Beach, California, United States · Hybrid
$73k–$80k/yr
Description Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achiev…
Skills: Employee relations, Workers' compensation, Leave management, Performance management, Recruitment
Long Beach, California, United States · On-site
$100k–$120k/yr
Overview Are you an instructional leader passionate about shaping the future of technical education? Do you have a proven track record of driving academic excellence and student success in skilled trades programs? We are…
Skills: Leadership, Management, Strategic Thinking, Project Management, Communication
Long Beach, California, United States · On-site
$24/hr–$26/hr
Job DetailsLevel: EntryJob Location: Long Beach Headquarters - Long Beach, CA 90802Position Type: Full TimeEducation Level: High School Diploma or GEDSalary Range: $24.03 - $26.44 HourlyTravel Percentage: NoneJob Shift: …
Skills: Financial reporting, General ledger, Account reconciliation, Month-end closing, Balance sheet maintenance
Long Beach, California, United States · On-site
$24/hr–$26/hr
Job DetailsLevel: EntryJob Location: Long Beach Headquarters - Long Beach, CA 90802Position Type: Full TimeEducation Level: High School Diploma or GEDSalary Range: $24.03 - $26.44 HourlyTravel Percentage: NoneJob Shift: …
Skills: Financial reporting, General ledger, Account reconciliation, Month-end closing, Balance sheet maintenance
Long Beach, California, United States · On-site
$24/hr–$26/hr
Job DetailsJob Location: Long Beach and 21st - Long Beach, CA 90806Position Type: Full TimeSalary Range: $24.00 - $26.00 HourlyJob Shift: DayWhat We Offer Schedule: Full-time (40 hours per week), Monday–Friday, 8:0…
Skills: Electrical repair, Plumbing, HVAC maintenance, Appliance repair, Carpentry
Long Beach, California, United States · On-site
$18/hr–$26/hr
Overview The Financial Aid Advisor delivers on our commitment of Service Excellence by building rapport, delivering clear and accurate information, offering effective solutions, and maintaining contact with students, the…
Skills: Customer service, Financial aid, Communication, Organization, Multi-tasking
Long Beach, California, United States · On-site
JOB DESCRIPTION Job Summary Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating M…
Skills: Customer service, Call center operations, Data processing, Attention to detail, Time management
Long Beach, California, United States · On-site
$64k–$85k/yr
This role will be onsite at the Long Beach Memorial Hospital PURPOSE AND SCOPE: Utilizes knowledge of dialysis admissions processes within a defined market to assess and facilitate the transition of hospital in-patient d…
Skills: Discharge planning, Patient assessment, Data analysis, Customer service, Communication skills
Long Beach, California, United States · On-site
Overview At Cambrian Homecare, LLC, your work goes beyond a job—it’s a chance to bring dignity, support, and independence to those facing life’s challenges. Whether you're supporting aging adults, the injured, or individ…
Skills: Training coordination, Orientation delivery, Compliance reporting, Skill competency assessment, Community outreach
Long Beach, California, United States · On-site
$24/hr–$27/hr
Job DetailsJob Location: Long Beach, CA 90801Salary Range: $25.00 - $28.00 HourlyPosition Summary The Lead Staff is responsible for overseeing the delivery of high-quality behavioral health services, ensuring clinical ex…
Skills: Clinical leadership, Behavioral health, Team supervision, Staff mentoring, Treatment planning
Long Beach, California, United States · On-site
$68k–$73k/yr
Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is t…
Skills: Church ministry, Program development, Community outreach, Volunteer management, Public speaking
Irvine, California, United States · On-site
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work ever…
Skills: Administrative support, Property research, Title ordering, Document preparation, Data entry
Long Beach, California, United States · On-site
$21/hr–$23/hr
Job DetailsJob Location: Evergreen Rehab - Long Beach, CA 90805Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $21.00 - $23.00 HourlyTravel Percentage: Up to 25%Job Category: Administrative or Clerica…
Skills: Property management, Tax credit compliance, HUD regulations, HOME program, Rent collection
Long Beach, California, United States · On-site
Description Directs staff engaged in providing career technical education training for all students, and ensures departmental programs and standards meet all DOL, PRH, Center, and Bizzell requirements. Ensures that instr…
Skills: Staff Supervision, Career Technical Education, Budget Management, Curriculum Development, Performance Management
Long Beach, California, United States • On-site
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The representative manages high-volume inbound and outbound calls in Vietnamese and English to assist members with claims, eligibility, and benefits. They are responsible for documenting interactions accurately in CRM systems and resolving inquiries while adhering to performance metrics.
Candidates must be bilingual in Vietnamese and English and possess at least a high school diploma or GED. Preferred qualifications include two years of call center experience and one year of experience in a healthcare or medical environment.
Role Insights
The Bilingual Vietnamese Customer Service Representative I plays a critical role within the organization, serving as a central point of communication between Vietnamese-speaking and English-speaking members, healthcare providers, health plans, and internal departments.
This position operates in a high-volume call center environment and requires the ability to efficiently manage a steady flow of incoming calls while addressing a wide range of inquiries, including claims, eligibility, service authorizations, benefits, and other service-related concerns.
This is a dynamic, fast-paced role that demands energy, professionalism, compassion, empathy, cultural sensitivity, and a strong commitment to deliver exceptional, service-focused experiences. Success in this position requires fluency in both Vietnamese and English, confidence in problem-solving, sound judgment, and the ability to resolve issues promptly and effectively.
In addition to handling inbound calls, representatives are responsible for conducting timely follow-up outreach to ensure issues are fully resolved. Strong time-management and organizational skills are essential to balance call volume with follow-up responsibilities throughout the day.
Performance in this role is measured through key performance indicators (KPIs), including call metrics, first-call resolution, escalation rates, documentation accuracy, and overall service quality.
Primary Responsibilities
• Manage a high volume of routine inbound calls in Vietnamese and English from members, brokers, healthcare providers, and health plans regarding claim status, eligibility, service authorizations, benefits, case management, and other service-related matters.
• Provide clear, accurate, and culturally sensitive assistance to Vietnamese-speaking members and callers.
• Verify and communicate member eligibility and benefits and provide accurate, timely information regarding access to services.
• Provide claim status updates, complete check tracers, guide callers to the appropriate portal when applicable, and resolve routine inquiries during the initial call whenever possible.
• Research, analyze, and resolve issues related to claims, eligibility, case management, authorizations, and other customer-related requests, ensuring thorough and timely resolution.
• Conduct outbound follow-up calls in Vietnamese or English, taking full ownership to ensure the completion and resolution of outstanding issues.
• Assist with translating or explaining general service-related information between Vietnamese and English while maintaining accuracy, confidentiality, and compliance with organizational policies.
• Escalate complex or unresolved issues to senior representatives (CSR II/III) or the appropriate department as needed.
• Accurately document all interactions, actions taken, and outcomes in English within CRM/EHR and proprietary systems.
• Monitor trends in call types, dispositions, language-access needs, or recurring issues and proactively communicate observations to management.
• Meet or exceed established performance metrics, including call metrics, quality standards, documentation accuracy, and first-call resolution.
• Perform additional duties as assigned.
Required Skills and Abilities
• Bilingual fluency in Vietnamese and English is required, including the ability to speak, read, and communicate clearly and professionally in both languages.
• Ability to accurately explain healthcare-related terminology and information in Vietnamese and English.
• High school diploma or GED required; associate degree or higher preferred.
• Minimum of two years of call center or customer service experience strongly preferred.
• At least one year of experience in a healthcare or medical environment preferred.
• Working knowledge of managed-care concepts, including HMO and IPA structures, and HIPAA compliance requirements preferred.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Positive and professional attitude with strong interpersonal and customer service skills, including active listening, empathy, an upbeat tone and presence, professional call control, appropriate probing questions, confirmation of the caller’s request, and strong cultural sensitivity and awareness.
• Demonstrates critical-thinking and problem-solving skills, with the ability to assess situations and provide timely and effective solutions.
• Excellent time-management and organizational skills in a fast-paced, high-volume environment.
• Ability to follow scripts, standard workflows, and established procedures while maintaining service quality.
• Self-motivated with a strong work ethic and results-driven mindset.
• Proficiency in Microsoft Office applications and CRM/EHR systems.
• Strong data-entry skills with a high level of accuracy and attention to detail.
• Reliable and consistent attendance, with the ability to work a standard schedule, such as Monday through Friday from 8:00 AM to 5:00 PM.
Decision-Making and Scope of Authority
• Independently resolves routine inquiries and standard customer issues in Vietnamese and English with kindness, compassion, and empathy.
• Exercises basic to moderate decision-making authority within established guidelines, scripts, and standard workflows.
• Follows established procedures and uses sound judgment to ensure compliance with organizational policies, HIPAA requirements, and other applicable regulations.
• Seeks guidance when needed to ensure the accurate and complete resolution of customer concerns.
• Appropriately escalates complex, non-routine, or unresolved issues to CSR II/III or leadership.
AMM BENEFITS
When you join AMM, you’re not just getting a job—you’re getting a benefits package that puts YOU first:
Integrity - Collaboration - Quality
Advanced Medical Management, Inc. (“AMM”) is a full-service management services organization providing healthcare business management and consulting services since 1995. We are an IPA management company and fiscal intermediary administrating and servicing a variety of commercial and government agency clients with additional experience and success providing strategic planning, project development, and health system development services. We are focused on nurturing our physician client relationships with openness and trust providing answers to client needs that are customized yet consistent with industry standards. Visit our site to learn more about our experience successfully handling thousands of managed care lives for IPA clients throughout California.
Offices: 5000 Airport Plaza Drive, Long Beach, CA 90815, US
There are currently 448 open administrative positions in Long Beach, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Molina Healthcare, CSULB Economics, SCAN, YMCA of Greater Long Beach, Bizzell, among others. Browse the listings above to see every active employer.
Yes — 77 of the 448 open administrative positions offer remote or hybrid work (35 remote, 42 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
