Job DetailsJob Location: USOSM HQ MAIN COMPANY - Irving, TX 75062Position Type: FT1Salary Range: $19.50 - $23.00 HourlyThe following position is for employment with: U.S. Oral Surgery Management 500 E. John Carpenter Fre…
Skills: Customer service, Medical scheduling, Dental scheduling, Insurance verification, Communication
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$19/hr–$23/hr
Other
high school
Retirement plan, Paid time off, Paid holidays, Medical insurance, Dental insurance, Vision insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Strategic Scheduler manages high-volume patient scheduling across multiple surgeons while verifying insurance and maintaining accurate medical records. They act as a primary point of contact to foster relationships with referring practices and ensure efficient surgeon schedule utilization.
Requirements
Candidates must have a high school diploma and 2–3 years of experience in a medical or dental front office role. Proficiency in scheduling software and strong communication skills are essential for success in this fast-paced environment.
Full job description
Job DetailsJob Location: USOSM HQ MAIN COMPANY - Irving, TX 75062Position Type: FT1Salary Range: $19.50 - $23.00 HourlyThe following position is for employment with:
U.S. Oral Surgery Management
500 E. John Carpenter Freeway, Suite 300 | Irving, Texas 75062
POSITION PURPOSE:
We are seeking an outstanding Strategic Scheduler to join our team.
US Oral Surgery Management invites you to experience the Power to Achieve more by becoming an integral part of our dynamic and innovative team. We are the leader in the Oral Surgery market, partnering with elite practices to provide expertise in multiple disciplines, including Operations, Human Resources, Accounting, and Finance. To learn more about our dynamic organization please visit our website at www.usosm.com.
Position Summary
The Strategic Scheduler reports to the Scheduling Optimization Supervisor and is responsible for managing multi-line, high-volume calls, accurately reviewing medical records and insurance, and scheduling patients for multiple surgeons. Building and nurturing relationships with referring practices will be paramount, alongside the meticulous task of verifying patient insurance coverage.
As the linchpin between our practice and our valued patients, you will be the orchestrator of seamless scheduling, meticulous medical record reviews, and fostering crucial relationships with referring practices.
We offer a comprehensive benefits package, including competitive pay, retirement plan, PTO time, paid holidays, and medical, dental, vision, disability, and life insurance.
Essential Job Functions
Deliver 5-star customer service on every patient and referral interaction, handling calls with professionalism, empathy, and efficiency. Maximize surgeon schedules by proactively filling openings, resolving conflicts, and ensuring high appointment conversion rates. Manage complex scheduling needs across multiple providers with unique preferences, adapting to individual workflows while maintaining consistency and accuracy. Optimize patient experience by clearly explaining treatment, appointment, and referral processes while reducing barriers to care. Accurately enter and maintain patient data in the scheduling system, ensuring integrity, compliance, and reliability of information. Serve as an ambassador for the practice by actively monitoring surgeon schedules, identifying areas of opportunity (such as gaps or underutilized time), and providing constructive feedback to leaders to improve efficiency and patient access. Communicate effectively with colleagues by sharing updates, collaborating on patient scheduling needs, and ensuring a coordinated team approach to supporting practices. Adapt to change by remaining flexible in response to shifting priorities, surgeon preferences, and evolving practice needs. Perform a variety of administrative tasks as assigned, supporting both the practice and the centralized scheduling team.
Qualifications and Skills
Exceptional communication and listening skills to build trust quickly with patients, colleagues, surgeons, and referral offices. Strong customer service background, with the ability to remain patient-focused while navigating high call volumes and complex needs. Attention to detail and accuracy to avoid scheduling errors and ensure surgeon preferences are consistently honored. Ability to multi-task in a fast-paced environment, balancing multiple providers, schedules, and patient requests simultaneously. Proficiency in scheduling software and Microsoft Office with the ability to learn and adapt to new systems quickly. Previous medical or dental scheduling experience preferred, with a proven ability to meet performance goals. Demonstrated record of growth, improvement, or innovation in prior roles, showing commitment to continuous improvement.
Education and Experience
High school diploma or equivalent required. 2–3 years of experience in a dental or medical front office role with direct patient and customer service responsibilities. Experience in appointment scheduling, patient communications, or contact center support strongly preferred.
Oral Surgery Associates of North Texas has a team of four oral surgeons.
Dr. Colin S. Bell, Dr. Douglas J. Dingwerth, Dr. Maxwell D. Finn and Dr. William R. Walstad work closely together to provide the utmost quality care and well-being of our patients.
Oral Surgery Associates of North Texas, practices a full scope of oral and maxillofacial surgery with expertise ranging from dental implant surgery and wisdom tooth removal to corrective jaw surgery. This also includes techniques designed to rebuild bone structure with minimal surgical intervention and optimal patient comfort. We can also diagnose and treat facial pain, facial injuries, and fractures.
Oral and maxillofacial surgery requires additional years of hospital-based surgical and anesthesia training after graduation from dental school. As oral and maxillofacial surgeons, our doctors manage a wide variety of problems relating to the mouth, teeth and facial regions.
Our staff is trained in assisting with Intravenous (IV) sedation or outpatient general anesthesia in our state-of-the-art office setting. Patients are continuously monitored during and after surgery.
Offices: 4015 Worth Street, Dallas, TX 75246, US · 9000 Lakeview Parkway, Rowlett, TX 75088, US · 618 N. Hwy 67, Cedar Hill, TX 75104, US · 8222 Douglas Avenue, Suite #890, Dallas, TX 75225, US
Dental ImplantsWisdom TeethFacial TraumaJaw SurgeryTeeth-In-A-DayImpacted CaninesOral PathologyStem Saveand Bone GraftingDental
How many Administrative jobs are open in Irving, TX right now?
There are currently 723 open administrative positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Irving, TX?
Companies currently hiring include PDS Health, CEC, Darling Ingredients, Heritage Auctions, Michaels Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Irving, TX?
Yes — 128 of the 723 open administrative positions offer remote or hybrid work (27 remote, 101 hybrid).
How do I apply for Administrative jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.