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RDO Equipment Co.
Construction Technology Coordinator
Fargo, North Dakota, United States · On-site
Entry level
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Life insurance, Global travel health insurance, Short-term disability program
Posted 16d ago
~40 hrs/week
Responsibilities
The Customer Service Representative handles inbound calls from providers and members to resolve questions regarding benefits, claims, and eligibility. They are responsible for documenting call details and ensuring adherence to specific performance metrics such as talk time and quality.
Requirements
Candidates must have a high school diploma or GED and 0-1 years of related work experience. Proficiency in Microsoft Office applications and excellent communication skills are required for this role.
Full job description
Get To Know Us!
WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.
What is your impact? As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.
Key position details:
In office at 6535 SH-161 S, Irving Texas 75039
$18.00 per hour + Quarterly Bonus!
Full time position
Comprehensive Benefits
Training Hours: Monday to Friday 8:00am to 4:30pm CST
Work Hours: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST
What Will You Be Doing:
Successfully complete a 4 week training program.
Answer inbound calls from providers and members.
Provide resolution for questions about benefits, claims and eligibility.
Document notes of each call to ensure all information is saved.
Ensure adherence of Customer Service metrics: • Average monthly After Call Work (AUX) time • Average monthly hold time • Average monthly staff time • Average monthly talk time • Average monthly quality
Handle call backs and escalations as necessary.
Qualifications:
0-1 years related work experience.
Inbound call center experience in the health insurance industry preferred.
High school diploma or GED.
Professional phone voice and etiquette.
Demonstrated proficiency in Microsoft Word, Excel and Outlook
Excellent verbal and written communication skills are required.
What We Can Offer YOU!
To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:
Medical, dental, vision, life and global travel health insurance
Life insurance, Short- and long-term disability programs
Leave programs to support personal circumstances.
401(k) includes employer contribution match
Paid time off, volunteer time off, and 11 holidays
Additional voluntary benefits options available
Comprehensive wellness program
Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.
General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
Related keywords
HealthcareThird-party benefit administratorInbound call centerHealth insuranceClaimsEligibilityCustomer service metricsAfter call workHold timeTalk timeQuality assuranceMicrosoft WordMicrosoft ExcelMicrosoft OutlookSedentary work
Florida Blue is a subsidiary of a not-for-profit health solutions company dedicated to serving all Floridians in the pursuit of health.
Florida Blue is an independent licensee of the Blue Cross and Blue Shield Association, serving residents and businesses in the state of Florida.
http://www.floridablue.com
Offices: 4800 Deerwood Campus Parkway, Jacksonville, Florida 32246, US
Health InsuranceHealth and WellnessHealth Solutionsand Health InnovationHealth CareConsultingInsurancePersonal HealthAssociation
How many Administrative jobs are open in Irving, TX right now?
There are currently 723 open administrative positions in Irving, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Irving, TX?
Companies currently hiring include PDS Health, CEC, Darling Ingredients, Heritage Auctions, Michaels Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Irving, TX?
Yes — 130 of the 723 open administrative positions offer remote or hybrid work (27 remote, 103 hybrid).
How do I apply for Administrative jobs in Irving, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.