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The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities?Ask the customer …
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Service BDC Representative - AutoNation Toyota Irvine
Irvine, California, United States · On-site
Entry level$51M raised
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities?Ask the customer …
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Full-time
high school, professional certificate
401k Matching, Health Insurance, Dental Insurance, Vision Insurance, Maternity Benefits, Associate Purchase And Discount Programs
Posted 89d ago
~40 hrs/week
Responsibilities
The Service Loyalty Coordinator manages outbound service calls to establish customer relationships and schedule appointments. They are also responsible for processing retail charges, documenting repair orders, and providing reporting to management.
Requirements
Candidates should have a high school diploma or equivalent, with a preference for 6-12 months of related experience or a technical certificate. Strong communication skills and basic mathematical proficiency are required.
Full job description
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department.
What are the day-to-day responsibilities?
Ask the customer qualifying questions to uncover needs and directs calls appropriately
Ensures that service consultants receive messages promptly
Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
Provide reporting to dealership management
Collect retail charges from the customer in cash, check or authorized charge account
Provide customers with the proper change and/or receipt
Properly process and document charge purchases according to the policies established by the Controller
Close all internal repair orders promptly and route to Billing Clerk for processing
File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files
What are the requirements for this job?
High School Diploma or Equivalent
One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
Ability to read, write, add, subtract, divide and comprehend written instructions and information
6-12 months previous work experience (preferred)
Demonstrated customer service skills
Demonstrated communication and interpersonal skills
Previous industry experience (preferred)
This positions starting pay is $20 an hr + bonus
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
AutoNation, one of the largest automotive retailers in the United States, offers innovative products and exceptional services as part of a portfolio of comprehensive solutions for our customers and their automotive needs. With a nationwide network of dealerships strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through DRV PNK, we have raised over $50 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
Offices: 200 SW 1st Avenue, Ft. Lauderdale, FL 33301, US
new vehicle salesused vehicle salesautomotive parts and servicefinance and insurance productsautomotivecarstruckscollisioncollision repairservice center
How many Administrative jobs are open in Irvine, CA right now?
There are currently 807 open administrative positions in Irvine, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Irvine, CA?
Companies currently hiring include UCI Health, Hoag Health System, Glidewell Dental, City of Hope, Irvine Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Irvine, CA?
Yes — 150 of the 807 open administrative positions offer remote or hybrid work (33 remote, 117 hybrid).
How do I apply for Administrative jobs in Irvine, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.