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Full-time
Posted 51d ago
Apply by Jun 24
~40 hrs/week
Responsibilities
Handle incoming calls and WhatsApp inquiries to assist customers with bookings, reservations, and mobile services. Log all inquiries accurately in the system and escalate complex issues to management.
Requirements
Candidates must be fluent in Cantonese, English, and Mandarin with an energetic and proactive personality. Strong communication skills and immediate availability are highly preferred.
Full job description
Your role
Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services
Ensuring a pleasant customer experience by providing accurate and timely information
Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
Escalating complex or unresolved issues to team lead or management promptly
Assist in ad-hoc duties assignments when needed
To succeed in this role
Energetic, cheerful, and outgoing personality
Can do attitude, proactive and attention to detail with good interpersonal and communications skills
Demonstrated confidence to present ideas to individual or groups effectively
Fluency in Cantonese, English and Mandarin
Immediate availability is highly preferred
Office Location: Shatin (near City One / Shek Mun Station)
*subject to terms and conditions
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.
Related keywords
Call CentreCustomer ExperienceWhatsApp SupportGolf BookingsDining ReservationsTravel RecommendationsMobile ServicesHKTShatinMultilingual Support
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
Fixed-lineBroadband InternetMobileIntegrated Global CommunicationsContact CentersinnovationIoTmobileTechnologySustainability
How many Administrative jobs are open in Hong Kong Island, China right now?
There are currently 252 open administrative positions in Hong Kong Island, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Hong Kong Island, China?
Companies currently hiring include HKT, JLL, Department of Computer Science and Engineering, The Hong Kong University of Science and Technology, HSBC, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Hong Kong Island, China?
Yes — 20 of the 252 open administrative positions offer remote or hybrid work (2 remote, 18 hybrid).
How do I apply for Administrative jobs in Hong Kong Island, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.