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Part-time
high school
Paid Birthday Leave, Hotel Discounts Across Ihg Properties Worldwide, Food And Beverage Discounts, Access To World-class Learning And Career Development Programs, Ihg Career Milestone Celebrations, Transfer Of Entitlements
Posted 16d ago
~40 hrs/week
Responsibilities
The Reservations Agent serves as a primary point of contact for guests, managing bookings, amendments, and cancellations to ensure a seamless arrival experience. The role focuses on driving revenue opportunities and maintaining high guest satisfaction through personalized service.
Requirements
Candidates should have previous experience in hospitality customer service or reservations and a professional communication style. Completion of Year 12 and proficiency in hotel reservation systems like Opera PMS are preferred.
Full job description
As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand.
Drawing on decades of international expertise and local insight, we create inspiring experiences for those seeking a richer perspective on the world. Every InterContinental hotel reflects the culture and character of its destination while delivering the thoughtful service and sophistication our guests expect.
As the first InterContinental Resort in Australia, InterContinental Sanctuary Cove Resort embodies the elegance of a grand Queensland estate, surrounded by the beauty and tranquillity of Sanctuary Cove.
We are currently seeking a Casual Reservations Agent to join our team.
Your Day to Day
As a Reservations Agent, you will be one of the first points of contact for our guests, creating exceptional first impressions and helping to shape memorable stays before our guests even arrive. Reporting to the Revenue Manager, you will play an important role in delivering personalised service, driving revenue opportunities, and ensuring a seamless reservation experience from enquiry through to arrival.
In this role, you will:
Support the daily operations of the Reservations Department, helping to maximise occupancy, room revenue, and guest satisfaction.
Handle guest enquiries, reservations, amendments, and cancellations with accuracy, professionalism, and efficiency.
Deliver exceptional service through all guest interactions, particularly over the phone and via email.
Build strong relationships with guests by understanding their needs and recommending the most suitable accommodation, packages, and experiences.
Maintain accurate reservation records and correspondence in accordance with Resort and brand standards.
Assist with departmental reporting and administrative tasks as required by the Revenue Manager.
Stay informed about Resort promotions, packages, and IHG One Rewards benefits to confidently support guest enquiries.
Collaborate with Front Office, Revenue, Sales, and operational teams to ensure a seamless guest journey.
Identify opportunities to maximise revenue through effective selling techniques while maintaining a guest-first approach.
Attend departmental briefings, meetings, and training sessions as required.
Uphold IHG brand standards, policies, and values in every interaction.
What We Need From You
Ideally, you'll bring:
Previous experience in a Reservations, Front Office, Contact Centre, or hospitality customer service role.
A confident and professional telephone manner with excellent verbal and written communication skills.
A genuine passion for delivering personalised guest experiences.
Strong attention to detail and exceptional organisational skills.
The ability to manage multiple priorities in a fast-paced environment.
Experience using Opera PMS, or similar hotel reservation systems (preferred).
Intermediate Microsoft Office skills.
A positive attitude with strong problem-solving capabilities.
The ability to work both independently and collaboratively within a team environment.
Completion of Year 12 or equivalent.
Flexibility to work Monday to Saturday
What We Offer
At IHG, we provide more than just a job. We offer a place where you can be yourself, share your ideas, develop your career, and be part of a supportive and inclusive team.
In return for your passion and commitment, you'll enjoy a range of benefits including:
Paid Birthday Leave.
Hotel discounts across IHG properties worldwide.
Food and Beverage discounts.
Access to world-class learning and career development programs.
IHG Career Milestone celebrations.
Transfer of entitlements as you grow your career within IHG.
Access to our exclusive retail and lifestyle discounts platform.
At IHG, we are committed to creating a culture where everyone feels welcome, valued, and respected. We celebrate difference and are committed to providing equal employment opportunities for all.
We are proud to be IHG, and we know you will be too.
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
How many Administrative jobs are open in Gold Coast City, Australia right now?
There are currently 93 open administrative positions in Gold Coast City, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Gold Coast City, Australia?
Companies currently hiring include Accor, City Facilities Management Australia, Marriott International Hotels, Inc., Air Liquide, EVT - Entertainment | Ventures | Travel, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Gold Coast City, Australia?
Yes — 8 of the 93 open administrative positions offer remote or hybrid work (0 remote, 8 hybrid).
How do I apply for Administrative jobs in Gold Coast City, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.