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Abercrombie & Fitch Co.
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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, Paid holidays, Paid vacation, Paid sick time
Posted 22d ago
~40 hrs/week
Responsibilities
Manage high volumes of inbound calls while maintaining professional communication standards and adhering to quality assurance scripts. Handle various back-office tasks including invoice inquiries, refunds, exchanges, and system-based customer service functions.
Requirements
Requires at least two years of experience in a customer support role and a high school diploma. Candidates must demonstrate strong verbal communication skills, proficiency in CRM systems, and the ability to meet performance metrics.
Full job description
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
Job Summary
AXS is seeking a Customer Care Representative to join our team in Frisco, TX and Scottsdale, AZ. You must be able to answer phones to respond to general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.
Essential Functions
Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
Handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don'ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).
Required Qualifications
Successful completion of new hire training and nesting.
Final Grade must be passing.
Two years plus previous experience in a customer support role.
Track record of exceeding performance metrics
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM, Workforce systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
High school diploma.
Bonus points if You Have
Bilingual (English and Spanish).
Higher education and contact center certifications.
Pay Scale: $18.00
Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
*Employer does not offer work visa sponsorship for this position.
What’s in it for You?
Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
Extraordinary People – we’re not kidding!
Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
Opportunities for learning and leveling up through training and education reimbursement.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
World’s leading sports and entertainment company – Delivering experiences that inspire athletes, teams, artists and fans
Industry
Entertainment Providers
Company size
10,001+ employees
Founded
1994
Headquarters
Los Angeles, CA
LinkedIn followers
231,964
AEG (Anschutz Entertainment Group), also known as AEG Worldwide (AEGWW), is a global leader in live sports and entertainment. We bring music, sports, and culture together through world‑class venues, events, festivals, teams, and entertainment districts around the globe. Each year, more than 100 million fans experience over 13,000 live events across five continents—from concerts, tours, and festivals to professional sports and immersive destination districts. Our portfolio includes iconic venues and brands across live music, sports, and entertainment, all designed to create shared moments that are meant to be felt live. Headquartered in Los Angeles, AEG operates at global scale while remaining deeply connected to the cities and communities where we work. We believe that scale comes with responsibility, guiding how we run our business, support our people, and show up for fans and partners. AEG is powered by people—dreamers, builders, and problem‑solvers—who want their work to show up in the real world. Together, we’re focused on creating unforgettable experiences and giving the world reason to cheer. 🔗 Learn more: https://www.aegworldwide.com and follow us on X, Facebook, Instagram and TikTok at @aegworldwide to see the exciting experiences that you could be a part of.
Offices: 800 W. Olympic Boulevard, Suite 305, Los Angeles, CA 90015, US
Live EntertainmentConcert PromotionFestival ProductionSportsVenues and Entertainment District Development and OperationsCorporate Sponsorshipsand ConsultingHome AppliancesElectronicsLeisure
How many Administrative jobs are open in Frisco, TX right now?
There are currently 351 open administrative positions in Frisco, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Frisco, TX?
Companies currently hiring include Careington International Corporation, Omni Hotels & Resorts, Keurig Dr Pepper Inc., Frisco ISD, NCR Atleos, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Frisco, TX?
Yes — 70 of the 351 open administrative positions offer remote or hybrid work (14 remote, 56 hybrid).
How do I apply for Administrative jobs in Frisco, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.