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Provide person-centered guidance and resource navigation for brain injury survivors and their caregivers across Southern Colorado. Manage client cases via Salesforce, coordinate with community agencies, and provide education on brain injury fundamentals.
Requires a bachelor's degree or equivalent experience in human services, social work, or case management. Must have reliable transportation and the ability to obtain CBIS or Brain Injury Fundamentals certification within one year.
WHO WE ARE:
Brain injury can be hard to see and understand, but at Brain Injury Association of Colorado, we get it. We know each person with a brain injury is unique and can be struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a chance to thrive.
This position serves the Southern portion of Colorado. Candidates must reside in the Colorado Springs area.
WHAT YOU WILL DO TO HELP FURTHER THE BIAC MISSION:
This position supports the BIAC mission by providing a person-centered approach and trauma-informed care to individuals with brain injuries or their caregivers. As a Brain Injury Resource Facilitator, work with clients across the assigned region of all ages by phone, in-person (as needed), or email to provide guidance, support, and hope while navigating resources.
ESSENTIAL DUTIES/RESPONSIBILITIES:
Work with clients statewide to help brain injury survivors and their support networks access and understand the benefits and resources available in their community.
When necessary, collaborate with other Resource Facilitators to schedule face-to-face meetings to meet client’s needs.
Create new or update existing client files within Salesforce including at minimum, baseline demographics, injury, and contact information.
Open client cases with achievable goals to address client needs, documenting summary of activity within 48 hours of interaction.
Support brain injury survivors in troubleshooting challenges, even in cases where they may be uncertain about the resources they require.
Refer clients to internal programs and/or community agencies to meet resource needs.
Work collaboratively with team members when they encounter challenges in finding resources for clients or determining the appropriate course of action
Answer calls and respond to voicemails on the Brain Injury Association of Colorado’s main line number.
Establish connections with external service providers to maintain an up-to-date inventory of resources and engage/participate in meet and greet opportunities.
Take part in staff training sessions and meetings to collaborate with the team and enhance professional skills.
Provide education to clients, support networks, and professionals regarding the fundamentals of brain injuries and the significance of addressing symptoms, including the provision of educational materials as necessary.
QUALIFICATIONS:
Required Qualifications
Bachelor’s degree, or equivalent experience, in areas related to the position.
Experience navigating systems in a human services, case management, social work, or other applicable setting.
Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves.
Access to reliable transportation for travel within the region as needed.
Preferred Qualifications
Experience working with people with cognitive disabilities and/or behavioral health challenges.
Training in harm reduction, disability rights, and trauma informed care.
CERTIFICATES, LICENSES, REGISTRATIONS:
CBIS certification or Brain Injury Fundamentals certificate as an alternative (acquired within one year of employment and maintained through continuing education). BIAC provides training.
LANGUAGE SKILLS:
Can read and interpret documents. Can draft routine reports and correspondence. Can speak effectively before groups.
Bilingual (English and Spanish) - preferred
WORK ENVIRONMENT:
Fast paced office work environment managing multiple priorities.
Hybrid work environment - in office one to two days per month for all-staff meetings and occasional client in person meetings.
PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer.
OTHER:
Equipment used: computer, car, cell phone.
Access: stair, elevator.
Travel: local
Work Hours/ Shifts: Typically Mon - Fri 8:30 AM - 4:00 PM
WHAT WE OFFER YOU:
A standard full-time scheduled work week of 35 hours.
Paid Time off includes:
Unlimited vacation after 90 days of employment
Paid sick/wellness time
Paid bereavement and Jury duty
BIAC covers $500 toward our health insurance plans for employees, and covers the full cost for long term disability and life insurance, and we offer no cost Employee Assistance Program (EAP).
Voluntary Benefits (employee paid) include:
Financial benefits offered include 401k and Roth IRA with a discretionary match up to 3%, Health
Health Savings Account (HSA), dependent on health plan selection Health Care Flexible Spending Account (FSA)
Dependent Care FSA for non-medical expenses Training and professional development
Waived registration and paid participation in BIAC's annual symposium
Training and Professional Development:
Lifelong Learning: Participate in ongoing training and professional development activities.
ACBIS Certification: Become a certified brain injury specialist (training and exam fee provided by BIAC).
Team building & cross collaborations
BIAC is a qualified not-for-profit organization for the Public Service Loan Forgiveness (PSLF)
EEO Statement
The Brain Injury Alliance of Colorado (BIAC) believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. BIAC is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, national origin (ancestry), marital status, genetic information, or military status, or any other protected status in accordance with applicable law.
ADAAA Accommodations
BIAC is committed to the full inclusion of all qualified individuals. As part of this commitment, our organization will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.
Brain injury can be hard to see and understand, but at Brain Injury Alliance of Colorado, we get it. We know each person with a brain injury is unique and can be struggling with so many things. Every day, we provide the support, connections, and available resources that survivors and their support network need. Because when we do, survivors of a brain injury have a chance to thrive. Vision That all persons with a brain injury thrive in their community. Mission To provide the support, connections, and available resources that survivors and their support network need.
Offices: 1325 S Colorado Blvd, B300, Denver, Colorado 80222, US
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