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$81k–$100k/yr
Full-time
bachelor degree, postgraduate degree
Flexible time off, 401k matching, Health insurance, Vision insurance, Dental insurance, Employee assistance program
Posted 23d ago
~40 hrs/week
Responsibilities
Manage complex customer billing, subscription operations, and sales contract processing while ensuring high accuracy and financial compliance. Act as the primary point of contact for billing escalations and collaborate cross-functionally to drive process improvements and automation.
Requirements
Requires 4+ years of experience in a Finance Operations role with hands-on exposure to escalation management and specific tech stack proficiency. Candidates must demonstrate strong decision-making skills under ambiguity and the ability to manage detail-heavy workflows effectively.
Full job description
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
Pursuit of greatness: We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
Elevate each other: We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
💼 Growth Operations - Business Operations
📍 Denver, CO
🕜 Hybrid
💰 Salary Range: $81,000.00- $99,500.00
What you will do
The Team Lead, Finance Operations (Service Team) splits their time between hands-on ownership of the most complex customer accounts and leading a small, relatively new US-based team of Finance Operations specialists that is expected to grow. This role acts as the day-to-day people lead and mentor for the team, setting priorities, coaching, and being the first point of escalation, while remaining an active individual contributor on complex contract adjustments, key account support, and quote-to-cash optimization. The role reports into the Manager, Finance Operations (Service Team), based in Belgium, and bridges senior IC-level operational expertise with emerging people leadership responsibility.
Where you will have impact
Team Leadership & Coaching: Lead and coach a team of 3 Finance Operations specialists, setting clear daily/weekly priorities and stepping in on operational work when the team needs extra hands. Conduct regular 1:1s focused on what each person is working on, what was delivered versus planned, and how to close any gaps.
Team Growth: Support onboarding of new team members as the team scales, act as a primary point of contact for new hires, and help identify development needs and growth opportunities for each team member.
Complex Customer Account Management: Personally own and manage a portfolio of the most complex customer accounts and subscriptions, ensuring accuracy and timely handling of escalations.
Sales Contract Processing & Contract Adjustments: Process complex sales contracts, deals, and contract adjustments in line with established guidelines, proactively communicating with Account Managers and customers.
Escalation Management: Act as the primary escalation point for complex or sensitive cases, both for the team's work and for the specialist accounts under direct ownership, driving resolution and communicating with all stakeholders.
Quality & Process Improvement: Conduct case reviews, maintain quality standards across the team's output, and continuously identify and document process improvements and automation opportunities.
Performance Monitoring: Track team KPIs (e.g. adjustment accuracy, turnaround time, key account satisfaction) and translate results into concrete coaching points and improvement actions.
Cross-functional Collaboration & Stakeholder Communication: Build strong working relationships with Sales, Sales Ops, and Account Management, and keep the Manager, Finance Operations informed on team performance, escalations, and process changes.
About our team
Lighthouse's Finance Operations function plays a critical role in supporting a fast-moving, global business with operational rigor and customer focus. The team sits close to the commercial engine of the company, helping ensure that contracts, subscriptions, invoicing, and account changes are handled with accuracy, consistency, and care.
What's in it for you?
Flexible time off: Autonomy to manage your work-life balance.
401k matching: Up to 4%.
Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
Employee Assistance Program: 100% confidential and free.
Employer paid Short Term Disability + $50,000 Life Insurance
Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
Referral bonus: Earn rewards for bringing in new talent.
Who you are
3+ years of experience in a Finance Operations, order-to-cash, or billing role, including direct experience with escalation management and complex accounts.
Prior experience mentoring, training, or informally leading others (formal people management experience is a plus, not a requirement).
Comfortable operating in a hybrid capacity, balancing hands-on operational ownership with team coaching and priority-setting.
Ability to work autonomously and take ownership, with sound judgment on when to escalate versus resolve independently.
Data-driven mindset: able to track basic team KPIs and translate results into concrete coaching or process actions.
Excellent organizational skills and the ability to prioritize based on business impact, for both personal workload and team workload.
Strong communication skills, with the ability to proactively engage Account Managers, customers, and the Manager, Finance Operations.
Comfortable operating in a growing team environment, with flexibility as headcount and scope evolve.
Fluent in English, written and spoken; other languages used within the company network are a plus.
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
Reimagining commercial strategy for the travel & hospitality industry
Industry
Hospitality
Company size
501-1,000 employees
Founded
2012
Headquarters
Denver, Colorado
LinkedIn followers
71,205
Total funding
$470M
Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
Trusted by over 70,000 hotels in 185 countries, and supported by 700+ employees, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners — their success is our success.
Offices: 3660 Blake St, Hub North - 4th Floor, Denver, Colorado 80205, US · 10 York Road, London, England SE1 7ND, GB · Gaston Crommenlaan 6, Ghent, Flemish Region 9050, BE · 2451 W Grapevine Mills Circle, 400, Grapevine, Texas 76051, US · 5 Martin Place, Sydney, NSW NSW 2000, AU
How many Administrative jobs are open in Denver, CO right now?
There are currently 1,748 open administrative positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Denver, CO?
Companies currently hiring include Denver Health, Denver Public Schools, CCS Facility Services, AIR Communities, Sage Hospitality, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Denver, CO?
Yes — 367 of the 1748 open administrative positions offer remote or hybrid work (77 remote, 290 hybrid).
How do I apply for Administrative jobs in Denver, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.