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National Youth Advocate Program (NYAP)
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Entry level
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Team Lead Access Specialist- Main Campus- Full Time
Dayton, Ohio, United States · On-site
Mid level$75K raised
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Full-time
Posted 22d ago
~40 hrs/week
Responsibilities
The associate manages moderately complex orders, inquiries, and service issues within a manufacturing environment. They collaborate with internal teams such as supply chain, logistics, and sales to ensure accurate order fulfillment and high customer satisfaction.
Requirements
The role requires an individual capable of operating with independence to resolve problems and adhere to global operational processes. Candidates should be comfortable working across multiple regions and departments to support global customers.
Full job description
This Customer Service Associate supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions—including manufacturing, supply chain, logistics, quality, and sales—to ensure accurate order fulfillment and high customer satisfaction. The Level 2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations.
Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
Assist with aftermarket support, including returns, warranty claims, and RMA coordination
Support international shipments by coordinating required documentation and following established export and trade compliance procedures
Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
Adhere to global customer service processes, policies, and service-level expectations
Contribute to continuous improvement efforts by identifying recurring issues and process gaps
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
Offices: 28601 Clemens Road, Westlake, OH 44145, US · East Providence, Rhode Island, US · Sydney, AU · Sao Paulo , BR · Toronto, CA
powder coating liquid paintingplastic extrusion injection moldingfluid dispensingadhesive dispensingfluid managementbondingsealingtest and inspectionmeasurement and controltreating and curing
How many Administrative jobs are open in Dayton, OH right now?
There are currently 387 open administrative positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Dayton, OH?
Companies currently hiring include Premier Health Partners, University of Dayton School of Engineering, Dayton Children's Hospital, Kettering Health, Goodwill Easterseals Miami Valley, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Dayton, OH?
Yes — 32 of the 387 open administrative positions offer remote or hybrid work (14 remote, 18 hybrid).
How do I apply for Administrative jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.