City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient Registration, Appointment Scheduling, Insurance Verification, Medical Billing, Customer Service
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Specimen Processing, Laboratory Information System (LIS), Electronic Medical Record (EMR), Patient Data Entry, Specimen Triage
MONROE COMMUNITY COLLEGE ASSN INC
HRL EOP Intern
City of Rochester, New York, United States · On-site
Entry level
Job DetailsJob Location: ROCHESTER, NY 14623Position Type: InternshipSalary Range: $0.01 - $0.01 HourlyInternship Overview The Housing & Residence Life EOP Internship is a structured experiential learning opportunity des…
Skills: Professional Communication, Time Management, Organizational Skills, Customer Service, Administrative Support
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Entry level
Ready to turn your eye for detail into a rewarding, flexible career with a company that trusts you to own your day? Information Providers, Inc. is seeking a part-time 1099 Insurance Property Inspector in Rochester, NY, w…
Skills: Computer Proficiency, Mobile Device Usage, Web-Based Applications, Local Travel, Communication
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$18/hr–$23/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Customer Service, Cash Handling, Data Entry, Traffic Control, Communication Skills
City of Rochester, New York, United States · On-site
$71k–$106k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Medical Terminology, Patient Triage, Scheduling Software, Customer Service, EMR
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$230k–$345k/yr
Senior+
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$61k–$85k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Financial Analysis, Grant Administration, Workday, Financial Reporting, Budgeting
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Medical Terminology, Patient Triage, Customer Service, Scheduling Software, EMR
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Medical Terminology, Patient Triage, Scheduling Software, Customer Service, Communication
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Dispatching, Emergency Response, Customer Service, Troubleshooting, Building Automation Systems
City of Rochester, New York, United States · On-site
$17/hr–$22/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Laboratory Testing, Data Processing, Equipment Maintenance, Specimen Preparation, Data Extraction
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Dispatching, Customer Service, Emergency Response, Troubleshooting, Communication
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Patient Care Flow Coordination, Medical Triage, EMR Software, Scheduling Software, Customer Service
City of Rochester, New York, United States · On-site
$61k–$85k/yr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$19/hr–$26/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
City of Rochester, New York, United States · On-site
$18/hr–$23/hr
Entry level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Customer Service, Cash Handling, Data Entry, Traffic Control, Communication Skills
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$19/hr–$26/hr
Full-time
high school
Posted 59d ago
~40 hrs/week
Responsibilities
Manages patient information processing, including registration, scheduling, and insurance verification for dental visits. Ensures a positive patient experience while maintaining accurate records for billable services.
Requirements
Requires a high school diploma or equivalent and at least one year of experience in an administrative office or customer service field. Proficiency in data entry and familiarity with medical terminology is preferred.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
601 Elmwood Ave, Rochester, New York, United States of America, 14642
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500159 Department of Dentistry
Work Shift:
UR - Day (United States of America)
Range:
UR URCC 204 H
Compensation Range:
$19.72 - $26.62
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer-friendly manner. May act as a resource to new staff.
ESSENTIAL FUNCTIONS
Collects patient demographic and financial information in an efficient, customer-oriented manner and asks specific questions of the patient to verify information accuracy to establish a billable account. Enters information into the electronic medical record and patient access and revenue cycle system. Requests patient e-mail address for confirmation purposes. Ensures completion of all appropriate forms by patients, such as Medicare Secondary Payer assurance, provision of HIPAA information for new patients, requesting patient identification to verify identity.
Schedules new and return visits using the electronic medical record. Monitors schedules and reports problems to leadership. Pre-registers patients for the next visit and coordinates appointments for ancillary testing or referrals to other clinic sites. Follows up on missed appointments and cancellations. Completes any correspondence or forms involved with appointment scheduling. Schedules interpreters or outside services to meet patient’s needs. Ensures patient satisfaction with visits prior to discharge from the area. Prints After Visit Summary at check-out when appropriate, using 2 patient identifiers to ensure provision of the summary to the correct patient. Collects patient payments, prepares end-of-day deposits, and reconciles any discrepancies.
Greets patients to initiate positive experience. Requests patient identification using two identifiers to verify the correct patient identifies healthcare provider to be seen, obtains signatures as needed, and identifies and assesses patients' special needs. Monitors reception area to ensure patient needs are met. Updates patients regarding waiting time for the provider every 15 minutes. It protects patients' personal health information (PHI), as indicated by HIPAA regulations. Ensures cleanliness and order in the waiting room/lobby. Assesses the urgency of a situation and determines the appropriate routing for the patient, serves as a point person for handling complaints, and utilizes service recovery concepts.
Answers phone in a timely and courteous manner. Manages incoming clinic calls and sorts calls to various providers. Coordinates outgoing calls related to the major functions. Provides information to patients to minimize the need to distribute the telephone call, forwards calls, pages providers, and takes messages.
Initiates insurance preauthorization, verification, and/or service authorization in advance of treatment through a review of dental insurance benefits and requirements. Maintains working knowledge of various insurance policies and regulations.
Processes all internal and external referrals, prioritizing referrals based on department policies. Employs tracking mechanism to ensure referral approvals and appointments are obtained promptly.
Other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE
High School diploma or equivalent and 1 year related work experience in an administrative office or customer service field required
Or equivalent combination of education and experience
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated ability to word process documents and enter data into a database preferred
Demonstrated skills related to achievement of customer satisfaction preferred
Demonstrates the ICARE values to patient, families and staff preferred
Ability to act as a resource to less experienced staff preferred
Medical Terminology experience preferred
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Related keywords
Dental AccessPatient AccessRevenue CycleElectronic Medical RecordHIPAAInsurance VerificationPre-determination of BenefitsPatient DemographicsMedical TerminologyCharge ReconciliationReferralsCustomer SatisfactionICARE ValuesHealthcare AdministrationDental Insurance
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
EducationArts and sciencesEngineeringMusicMedicineNursingand Business
How many Administrative jobs are open in City of Rochester, NY right now?
There are currently 401 open administrative positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Catholic Charities Family and Community Services, The Center for Youth Services, Inc., Trillium Health, L3Harris Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in City of Rochester, NY?
Yes — 37 of the 401 open administrative positions offer remote or hybrid work (14 remote, 23 hybrid).
How do I apply for Administrative jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.