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Perform hospital-based patient registration, including collecting demographics and verifying insurance coverage. Coordinate with medical staff to ensure patient throughput and educate patients on out-of-pocket costs.
Requires a High School Diploma or GED and 1-2 years of customer service experience in a fast-paced environment. Must possess a typing speed of 35 wpm and obtain medical terminology certification within the first year.
Access Associate – Bethesda North Hospital
Make a difference every day as an Access Associate at TriHealth Bethesda North Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.
We offer career growth opportunities, a comprehensive benefits package, and competitive shift differentials as appropriate for your shift worked.
Requires 2 weeks of "Full-time" (approx 32 hours/week) Day paid training in Norwood. **
Apply today and grow your career with a team that truly values you.
Location:
Bethesda North Hospital at 10500 Montgomery Road, Montgomery, OH 45242 https://share.google/TPLGpXG7SY5OfnIKM
Work Schedule:
Incentives & Benefits:
For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits
Job Requirements:
High School Degree or GED
Experience in fast paced customer driven environment Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken
1-2 years experience Customer Service
Job Overview:
Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internally working with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.
Job Responsibilities:
Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
Meets departmental targets for accuracy and avoiding critical errors.
Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.
Other job-related information:
Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call.
Working Conditions:
Bending - Consistently
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Consistently
Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Rarely
Pulling - Consistently
Pushing - Consistently
Reaching – Consistently
Reading - Consistently
Sitting - Consistently
Standing - Consistently
Stooping - Consistently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Occasionally
Visual Acuity: Near - Consistently
Walking – Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community
We are physicians, hospitals, and communities working together to help you live better.
The mission of TriHealth is to improve the health status of the people we serve. We pursue our mission by providing a full range of health-related services, including prevention, wellness, education and social programs. Through our acute care hospitals, Good Samaritan Hospital, Bethesda North Hospital, Bethesda Butler Hospital, McCullough-Hyde Memorial Hospital, Good Samaritan Hospital at Evendale and Clinton Regional Hospital in Wilmington, as well as over 140 other TriHealth locations, we are accessible for all in our Cincinnati community. TriHealth is here for you in all phases of your healthcare journey. Our approximately 12,000 team members, 2,000 physicians and 1,600 volunteers are dedicated to delivering personalized, compassionate care to you and your family.
Offices: 625 Eden Park Dr, Cincinnati, Ohio, US · 10500 Montgomery Road, Cincinnati, OH 45242, US · 375 Dixmyth Avenue, Cincinnati, OH 45220, US · 100 Arrow Springs Boulevard, Lebanon, OH 45036, US · 6949 Good Samaritan Drive, Cincinnati, OH 45247, US
There are currently 813 open administrative positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include UC Health, TriHealth, Bon Secours Mercy Health, Fifth Third Bank, Signal Tru Brand, among others. Browse the listings above to see every active employer.
Yes — 121 of the 813 open administrative positions offer remote or hybrid work (21 remote, 100 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
