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The Service Advisor is responsible for managing workshop capacity, processing job cards, and ensuring accurate retail and internal invoicing. They act as the primary liaison between customers and the service team to ensure high levels of customer satisfaction and efficient workshop operations.
Requirements
Candidates must have a Matric or N4 qualification and at least two years of experience in workshop administration. Strong organizational, communication, and technical skills are essential for this role.
Full job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large.
Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.
Reporting: This role reports to the Service Manager.
Job Objectives:
Customer satisfaction and complain handling.
Planning the workshop utilisation capacity.
Calculation & preparation for retail invoicing, internal invoicing and claim handling.
To open and process job cards for repairs, maintenance and service.
To Transfer all relevant information from job card to computer system accurately.
To close job cards and monitor work in progress.
To be the liaison person between the customer and Volvo.
To assist Technicians with VST’s & RST’s.To assist with the Workshop administration duties.
To check and maintain maintenance parts store.To assist with Health & Safety requirements of the branch.To conduct regular checks on Company vehicles as per the company policy.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience
Matric / N4.
Administration Diploma (an advantage).
2 year minimum strong administration in a workshop environment.
Key Competencies
Planning & organization.
Product knowledge.
Technical knowledge.
Good verbal and written communication skills.
Ability to plan and organise.
Good customer service skills.
Accuracy and attention to detail.
Ability to work under pressure.
Good Time management.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.
Application Closing Date: 13 August 2026.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Related keywords
Service AdvisorWorkshopAdministrationInvoicingJob cardsCustomer satisfactionMaintenanceRepairsLogisticsTransportationHealth and safetyVolvo TrucksTechnical supportCapacity planningClaim handling
Volvo Construction Equipment (Volvo CE) is a global leader in construction solutions, delivering premium products and services that combine power and performance with a more sustainable way of working. We are a company driven by people and together we have a purpose: To build the world we want to live in. Founded in 1832 and with a distribution network across every major market, our many dedicated experts around the world are fulfilling our shared purpose through a focus on sustainability, electromobility and services. As well as our expanding range of electric machines and charging solutions, Volvo CE provides industry-leading haulers, loaders, excavators and much more, all built to suit the demands of our customers’ varied construction and infrastructure needs. Volvo CE benefits from being connected to the Volvo Group, which also offers trucks, buses, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity.
Offices: Bolindervägen 100, Customer Center, Eskilstuna, 63185, SE · 37, Avenue Georges Politzer, Guyancourt, Île-de-France 78190, FR · Gropegårdsgatan 11, Gothenburg, Västra Götaland County 41715, SE · Styckåsvägen 2, Arvika, Värmland County 67134, SE · Volvo Compact Equipment SAS, Rue Pierre Pingon, Belley, Belley, 01300, FR
Articulated HaulersWheel LoadersExcavatorsHeavy EquipmentMachinesConstruction EquipmentElectromobilityQuarry solutionsand Services for constructionConstruction
How many Administrative jobs are open in Cape Town, South Africa right now?
There are currently 304 open administrative positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Cape Town, South Africa?
Companies currently hiring include Haldren, Marriott International Hotels, Inc., EXL, Old Mutual South Africa, MRI Software, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Cape Town, South Africa?
Yes — 101 of the 304 open administrative positions offer remote or hybrid work (56 remote, 45 hybrid).
How do I apply for Administrative jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.